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Character selection screen is frozen, help please


Penguin73

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I currently have my main survivor on Ragnarok PVE.  Sometimes I want to start another survivor on a different map but I am not able to do so.  At the start up menu I pick the map and the game goes through the load up process... then it goes to the character selection screen where you can either download an existing survivor or click the button to start a new one.  However, for the past couple months that screen never fully loads.  It is impossible to navigate and highlight any options and the entire right side of screen is missing, so I can't even see the buttons in the lower right corner.  I play on XBOX ONE.  Has anyone else had this issue? I often hear of people unloading and reloading the game. I feel that would fix the problem... but won't I lose survivors and progress if I do?

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