olaeger Posted July 24, 2021 Share Posted July 24, 2021 As the tittle says, i can connect to unofficial servers pvp, pve battleye or not. The problem is when i try to join official servers game goes to loading screen, once it load PrimalGamedata_bp it goes back to server list screen and shows that connection timeout error. Is there any way to get real support from wildcard ? all i get is an automated response tellin me to try all the steps i already tryied and if none of the above works "send the pc to a pc specialist" basically they told me to raptor off... so my pc is ok, i did everything from verify files through steam, clearing download cache and updating everything to reinstall the game and now i reinstalled windows and the game again just to see im still getting the connection timeout. the only sucessfull workaround was to log in at my workplace so now i think that a hacker user somehow blacklisted my mac adress (just as gta online hackers does with firewall to disconect you from the game) is the only explanation i can find because game was working as fine as a official server can work and then after loged of as usual the game started with this connection timeout issue wildcard customer support showed to be useless, does anyone know how to log in again ? i have recommended specs, my connection isnt the best but i´ve been playing ark for weeks so i can still play every other online multiplayer and im having no issues with any internet browser or unofficial private ark server, its only about official servers and nope im not banned EDIT: I "FIXED" THE PROBLEM BY REMOVING THE GAME FROM STEAM ACCOUNT(cause cant refund) AND HIDDIN THE GAME FROM THE STORE... thanks to all those who answered Link to comment Share on other sites More sharing options...
sjskdjkfa Posted July 24, 2021 Share Posted July 24, 2021 Try factory resetting your router. Link to comment Share on other sites More sharing options...
oper Posted July 28, 2021 Share Posted July 28, 2021 try another internet connection for example via a mobile phone Link to comment Share on other sites More sharing options...
Ganelon Posted July 28, 2021 Share Posted July 28, 2021 If you are in the Eurozone, try a VPN. A buddy that plays in Croatia has to fire up protonvpn to get some sense of stability. If it works for 99% of players, then you have a variable that you need to find. The list of such things are pretty big, but common ones have been suggested. Link to comment Share on other sites More sharing options...
sjskdjkfa Posted July 28, 2021 Share Posted July 28, 2021 What might be the causes is basically excessive internet traffic, possibly even ddos attacks, in the internet pipeline between your computer, and the game server. It might be worth a call to your internet service provider, ask if there's anything they can do via remote configuration of e.g. your routers upstream channels, your ip address, etc. Link to comment Share on other sites More sharing options...
olaeger Posted July 30, 2021 Author Share Posted July 30, 2021 On 7/28/2021 at 2:04 PM, oper said: try another internet connection for example via a mobile phone that one did worked, but phone connection here is like internet in 1990. not even an option, there must be a way to log in as usual before this timeout issue Link to comment Share on other sites More sharing options...
oper Posted July 30, 2021 Share Posted July 30, 2021 2 hours ago, olaeger said: that one did worked, but phone connection here is like internet in 1990. not even an option, there must be a way to log in as usual before this timeout issue it means you may have no problems, but the problem is with the internet provider or the administrator (I do not know what this position is called) of the Internet provider of the host of game servers added many IP addresses (subnet) of your provider to the black list your provider could have done the same by adding some of the ip addresses of the Wilcard servers the above is real, since I encountered this 3 years ago, on that day I registered with this forum but did not receive help use vpn or change internet provider these are the easiest ways Link to comment Share on other sites More sharing options...
sjskdjkfa Posted July 31, 2021 Share Posted July 31, 2021 4 hours ago, oper said: it means you may have no problems, but the problem is with the internet provider or the administrator (I do not know what this position is called) of the Internet provider of the host of game servers added many IP addresses (subnet) of your provider to the black list your provider could have done the same by adding some of the ip addresses of the Wilcard servers the above is real, since I encountered this 3 years ago, on that day I registered with this forum but did not receive help use vpn or change internet provider these are the easiest ways Not sure it's a issue with the provider as I've had this issue crop up with a single laptop and other computers on the network were still fine... idk that much about network trouble shooting. Hey there's an idea, run a network trouble shooter? lol Link to comment Share on other sites More sharing options...
oper Posted July 31, 2021 Share Posted July 31, 2021 2 hours ago, sjskdjkfa said: Not sure it's a issue with the provider as I've had this issue crop up with a single laptop and other computers on the network were still fine... idk that much about network trouble shooting. Hey there's an idea, run a network trouble shooter? lol above it is written that he tried all the recommended remedies, but it did not help him, I had the same problem and was solved by changing the Internet provider, I also tried everything up to changing the computer and the Internet router, I emphasize that everything worked for me before I played if my memory doesn't let me down, then on the Aberration cutter, and so I was distracted from the game for 20 minutes and I was disconnected and then I could not enter the server, it was displayed for the first time, but after exiting the game it even stopped appearing in the server list, then all servers disappeared from the EU and NA were only Ocania servers and a couple of Asian servers, but there was a ping of 340 or more. Once again, it only helped that I changed the provider, I called the provider's technical support several times, after my requests were not answered in Wilcard support for 2 weeks (by the way, there is still no answer other than the bot's answer that my request was accepted). At the moment I already knew that it was necessary to either use VPN or change the Internet provider, since a decent (in terms of stability and low ping) VPN cost from $ 40 per month and to change the provider $ 20, then the choice was obvious. and yes, I checked the connectivity on a laptop with 6 of my neighbors with the same provider (I imagine how strange I looked for them) 5 for me they created a guest wifi through which I connected the result, too, the connection was broken or an invalid json token error popped up, the nearest neighbor to which I was fixing the computer, I connected the laptop through the wire and there was the same error ( I will repeat again, I tried everything from resetting the router settings to the factory settings, to reinstalling Windows, but nothing helped Link to comment Share on other sites More sharing options...
olaeger Posted August 7, 2021 Author Share Posted August 7, 2021 On 7/31/2021 at 4:17 AM, oper said: above it is written that he tried all the recommended remedies, but it did not help him, I had the same problem and was solved by changing the Internet provider, I also tried everything up to changing the computer and the Internet router, I emphasize that everything worked for me before I played if my memory doesn't let me down, then on the Aberration cutter, and so I was distracted from the game for 20 minutes and I was disconnected and then I could not enter the server, it was displayed for the first time, but after exiting the game it even stopped appearing in the server list, then all servers disappeared from the EU and NA were only Ocania servers and a couple of Asian servers, but there was a ping of 340 or more. Once again, it only helped that I changed the provider, I called the provider's technical support several times, after my requests were not answered in Wilcard support for 2 weeks (by the way, there is still no answer other than the bot's answer that my request was accepted). At the moment I already knew that it was necessary to either use VPN or change the Internet provider, since a decent (in terms of stability and low ping) VPN cost from $ 40 per month and to change the provider $ 20, then the choice was obvious. and yes, I checked the connectivity on a laptop with 6 of my neighbors with the same provider (I imagine how strange I looked for them) 5 for me they created a guest wifi through which I connected the result, too, the connection was broken or an invalid json token error popped up, the nearest neighbor to which I was fixing the computer, I connected the laptop through the wire and there was the same error ( I will repeat again, I tried everything from resetting the router settings to the factory settings, to reinstalling Windows, but nothing helped ikr, i have no problem at all to change provider, i could change my entire computer if wildcard pays all... so all my stuff decayed already, all the time and effort vanished into a laugh of the technical support. the lesson here is: stay away from wildcard products, FUСΚ this game, it always run into a unvelibable issue Link to comment Share on other sites More sharing options...
Deeni Posted September 29, 2021 Share Posted September 29, 2021 This is terrible, I will not use vpn and the like, I could log in to the server and now I can't. Link to comment Share on other sites More sharing options...
Deeni Posted September 30, 2021 Share Posted September 30, 2021 Because no one knows anything about this, as well as support, the only way I found to get to the server is using a VPN. But when I use a VNP server laggy, I wrote support 3 times and each time they just send me a link to report the server and if the problem is not with the server, the problem is in the network for some reason, why it is blocked, with what device and how to fix it I don't know and thay will not write. Certainly no one will help, the only thing that can do is to play on servers that can be accessed or use a VPN for those that can't be accessed, but will load slower and will be laggy. GG. Link to comment Share on other sites More sharing options...
Deeni Posted December 15, 2021 Share Posted December 15, 2021 Well done, I can't join any server of new map. What more to expect from ARK, support 0, I don't know why I'm trying to play anymore. Link to comment Share on other sites More sharing options...
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