Can't make support requests - URL reads suspended user

[Zenzey]

Hello. 

Is there any way to receive some feedback from an Wildcard employee?

I have been playing ARK since 31 Oct, 2015.
In all that time i only had the need to make a support ticket once.

But if i go to check on the ticket it just redirects me to the frontpage. 
At first i didnt know what was going on, but then i  saw the following text in the URL: "cannot+sign+in+suspended+user"

I tried reaching out on Discord and sending an email to Wildcard, but with no luck.

I would just really like to know what is going on

Best regards
Zenzey