Character Lost - Mega Thread

[Dzieciak 16]

Average time of Wildcard solving a ticket is between 7 days and a year.

So yeah... good luck, bro. They don't give a *beep*.

[AnOnYmOuSs 0]

Lost lvl 134 Character

hello, I think it is misunderstood sorry I'm French lol
I still have my psn account but I lost my character in the Ark game 2 days ago now I would like to recover it because I have a lot of boss done and a lot of dino imprint (a playing time of more than 2 years, the cause of the problem and due to a server transfer (application error) and my character (AnOnYmOuSs) is not found in any of my servers .. can you solve this problem because it comes from your games not from my PSN
more I bought your DLC genesis that I can not even play. thank you for your understanding

[AnOnYmOuSs 0]

Lost Character

hello, my problem is still not resolved I come back to you. Help me recover my level 132 character with +300 imprinted cryo please. it's been 3 days now that it is impossible to recover my character I am really disgusted 2 years that I play with it to lose it in a few seconds .. can you intervene on my subject ?! there is no problem with Steam or Psn I have my account which still works but the loss of the character ..

Account: Jio_59
Nickname: AnOnYmOuSs

Ps: I can attach photos by email if you wish
#Lost character 

[Neazan 0]

Im in the same situation..

 

I lost my character traveling from 491 to 523.....    I don't know what to do..

[PANICinc 6]

I'm on my 3rd character due to the random character deletion bug. WC's response to my tickets is always just a list of Console Commands to help get the new character leveled up, ascended, and reclaim structures and dinos.

[SuhaCro 1]

Lost character

Hello 

yesterday I lost a character by transferring from ext to ragnarok, and roleback happened and I lost it. there was no error code or anything it just asked me to create new survivor. I tried to download but nothing, went to ext to see and there was also create new survivor. I submitted a ticket and I am waiting now. but can I expect my tribe ownership back, and my imprinted dinos? I have 2 bases on. one is on ext, one on rag, and there are some imprinted dinos that I want back. what can I expect from them and what is usual time to wait for response. I posted screenshots of bases, and dinos. 

[Bloodredhavoc 0]

Lost character

Hello

I play on server 594 the centre it is being hit with rollbacks today and twice this has happened.

I was getting milk on scorched earth then transferred back not 5 mins after I was back on 594 the game crashed and had a server rollback but this time my character got lost I can’t find it on any of my servers or download it ....

 

I would not normally mind if it was another character but this was my main one level 116 now what is going on...

 

[Ghuty 0]

My tribe member and me lost the characters too, rollback after 4 days the server 466 down...

[Knorkvomork702 0]

Lost character (server transfer)

I lost my character as I transfer the character from Ragnarok small tribes to extinction 

[ICEOREO 0]

Need help lost character

I was wondering if anybody had this issue knows how to fix it I play n a cluster was I was at my base timed out and now it's telling me to make a new survivor pleas help

[Amalya 0]

Hey  I uploaded my char from Iseland earlier and wanted to go to Genesis.  When downloading, I was told that the transfer failed.  Now, strangely, both chars have disappeared.  No matter which map I try, I should create a new char.

[Bloodredhavoc 0]

I lost my 117 character last week and got told they can’t give me back my original character can’t ascend my character and that I have lost all games and can’t be returned . So I now have to wait a month for a GM to meet me on my island server to give me back exp to get me to lvl 105 ...

 

This game fault for characters missing and instead of helping you they penalise you and don’t give you your stuff back ..

Do a ticket 

[craigfinni 0]

Character Lost!

So i wass jumping from official Ps4 servers when it timed me out on joining the new server. thats happened before so i normally just start again and join the server i wqs moving to and normally i spawn in as my level 79 guy. although this time i cant even get into the server. it constantly tomes out and wont load anything ?

any help? have i lost my guy for good? 

ive submitted a ticket but i really dont wanna lose all my levels to a server jump.

[Vilue 0]

Hi this has happened to me twice now, they can give you back leadership and your imprints ( just make sure to tell them you need it done) and make sure they are not in pods. Time wise it can be two weeks or a month depending on how busy the GMs are. So I really hope you have tribe mates that can re invite you to the tribe while you wait. If you are solo your out of luck, best thing you can do in that case is to hope you most of your tames are podded up and wait till you can destroy the foundation the fridge is on to collect what you can and rebuild.

Edited April 26, 2020 by Vilue

[SuhaCro 1]

they replied to me, and I will get lost xp and they will restore 10 of my dinos.

[nameless 48]

a topic to alert players of dangerous bugs and glitches

If I didn't see this topic and started the ascension, then things may have ended up very badly for me:
 

I don't think every player know characters can be lost. If they do, then they probably didn't expect character can be lost even if you are not transferring.

Now that I knows I should not start genesis ascension, is there anything else that I should watch out for?

 

updated 05/08/ 2020, currently known:

genesis: 

potential mission loss (reason unknown)

giga destruction when being teleported with hlna

when riding the astrocetus, do not double teleport, or else you go to 50,50 on map and then it kills you and the whale.

 

Edited May 19, 2020 by nameless

[yekrucifixion187 1,452]

12 minutes ago, nameless said:

a topic to alert players of dangerous bugs and glitches

If I didn't see this topic and started the ascension, then things may have ended up very badly for me:
 

I don't think every player know characters can be lost. If they do, then they probably didn't expect character can be lost even if you are not transferring.

Now that I knows I should not start genesis ascension, is there anything else that I should watch out for?

They released a patch for that, that day. There are some bugs yet with Ascension but that particular one was fixed quickly and I know many people that have Ascended through Overseer, Rockwell, King Titan, and Master Controller since that patch with no issues but it does upload your character like a server transfer so the risk is always there.

[nameless 48]

that is good to hear, have they ever improved character restoration? (as far as I know, nothing other than 100 levels and imprints are returned upon character loss)

[yekrucifixion187 1,452]

Just now, nameless said:

that is good to hear, have they ever improved character restoration? (as far as I know, nothing other than 100 levels and imprints are returned upon character loss)

They can give you boss engrams for Island and SE with proof on implant. They can give you full levels with proof on implant and Ascensions run again prior to appointment (so if you were 133 and ran Overseer and Rockwell again prior to meeting they could give you 133 levels). 

They do not ascend. They claim they can't despite the command existing for single player and unofficial admins. 

[gogz 1]

Lost my level 107 PVE character last night while transferring servers.  Gutted.   Not looking good for my imprints and base.

 

007 failure: failed to download transferred character.

If you have not done so already, you should take a screenshot of your specimen implant.  I forgot to do it and I doubt I'll get my tekgrams back.

Edited May 7, 2020 by gogz

[GrumpyBear 328]

Always keep a latest copy of your implant pulled from one of ur bodies.

[gogz 1]

3 hours ago, GrumpyBear said:

Always keep a latest copy of your implant pulled from one of ur bodies.

Good idea.  I always just throw them. 

Got multiple responses to my ticket within 2 days, not the result I hoped for though.  By the time I can get a meeting with a GM, my base and dinos will have auto decayed.

 

Silver lining is some of my base was pincoded, so I managed to get some tames back from a cryofrigde. 

I'm settting up camp there for the next 2 weeks to try and grab all my important stuff when my base despawns.

[RKT 0]

Account/character loss

My characters in the server i played on TheIsland was gone after the latest patch.... anyone else faced the same problem? or encountered the same problem before?

Edited May 9, 2020 by RKT

[Penguinthumbs 0]

Lost Character

So I was on the Center 29 smalltribes and the game did an update and when returning to the map my character was not there and I was unable to download him either. I have put a request to the Ark support team and received an email saying its not there problem and they are unable to deal with the issue. My question is how do I get my survivor back i've put a lot of hours in and starting again is not an option

 

[nnciotta 2]

anyone had "Character lost" after last patch ? (CrossArk6)

I'm opening this topic to try to condense all the "char lost" after last patch.
Our cluster is "CrossArk6"
We play on EU-PVP-NoTek-TheIsland-CrossArk6

WHAT I SUPPOSE HAPPENED:
After patch something went wrong and servers were rolled back in time.
So if you didn't transfer in the hour (or roll back time) you just lost like me some structures you just built prior/after patch.
BUT if you transferred (from AB to Island or from RAG to Island) something went badly wrong.

People from friend tribes said (and i saw some posts about that too) logged back to Island (where they traveled before logging off) and found no character.
They checked also in the place they were coming form..still no char.

i was lucky because i was breeding so i just lost just some baby tames...but my other tribe friends that traveled (ex: from AB to Island or from RAG to Island) it seems they lost their characters and stuff they had on.

IF you are in same condition and solved the problem...what exactly did you do ?
Please guys if same problem as many of us report here...and open a thicket for support
https://support.survivetheark.com/hc/en-us/requests/new
I believe proper request is the INGAME-ISSUES >> CHARACTER LOST, describe to devs exactly what happened and what you were doing near the PATCH deployment.

Devs please can you clarify / support these people ? @Cedric I received many complaints from many friend tribes.
Thanks for the time you can dedicate to solve this big issue ppl is facing now.

Edited May 9, 2020 by nnciotta