Dzieciak 16 Posted March 11 Share Posted March 11 Average time of Wildcard solving a ticket is between 7 days and a year. So yeah... good luck, bro. They don't give a *beep*. Link to post Share on other sites
AnOnYmOuSs 0 Posted March 18 Share Posted March 18 Lost lvl 134 Character hello, I think it is misunderstood sorry I'm French lol I still have my psn account but I lost my character in the Ark game 2 days ago now I would like to recover it because I have a lot of boss done and a lot of dino imprint (a playing time of more than 2 years, the cause of the problem and due to a server transfer (application error) and my character (AnOnYmOuSs) is not found in any of my servers .. can you solve this problem because it comes from your games not from my PSN more I bought your DLC genesis that I can not even play. thank you for your understanding Link to post Share on other sites
AnOnYmOuSs 0 Posted March 20 Share Posted March 20 Lost Character hello, my problem is still not resolved I come back to you. Help me recover my level 132 character with +300 imprinted cryo please. it's been 3 days now that it is impossible to recover my character I am really disgusted 2 years that I play with it to lose it in a few seconds .. can you intervene on my subject ?! there is no problem with Steam or Psn I have my account which still works but the loss of the character .. Account: Jio_59 Nickname: AnOnYmOuSs Ps: I can attach photos by email if you wish #Lost character Link to post Share on other sites
Neazan 0 Posted March 21 Share Posted March 21 Im in the same situation.. I lost my character traveling from 491 to 523..... I don't know what to do.. Link to post Share on other sites
PANICinc 6 Posted March 21 Share Posted March 21 I'm on my 3rd character due to the random character deletion bug. WC's response to my tickets is always just a list of Console Commands to help get the new character leveled up, ascended, and reclaim structures and dinos. Link to post Share on other sites
Bloodredhavoc 0 Posted April 11 Share Posted April 11 Lost character Hello I play on server 594 the centre it is being hit with rollbacks today and twice this has happened. I was getting milk on scorched earth then transferred back not 5 mins after I was back on 594 the game crashed and had a server rollback but this time my character got lost I can’t find it on any of my servers or download it .... I would not normally mind if it was another character but this was my main one level 116 now what is going on... Link to post Share on other sites
Knorkvomork702 0 Posted April 15 Share Posted April 15 Lost character (server transfer) I lost my character as I transfer the character from Ragnarok small tribes to extinction Link to post Share on other sites
ICEOREO 0 Posted April 16 Share Posted April 16 Need help lost character I was wondering if anybody had this issue knows how to fix it I play n a cluster was I was at my base timed out and now it's telling me to make a new survivor pleas help Link to post Share on other sites
Amalya 0 Posted April 17 Share Posted April 17 Hey I uploaded my char from Iseland earlier and wanted to go to Genesis. When downloading, I was told that the transfer failed. Now, strangely, both chars have disappeared. No matter which map I try, I should create a new char. Link to post Share on other sites
Bloodredhavoc 0 Posted April 17 Share Posted April 17 I lost my 117 character last week and got told they can’t give me back my original character can’t ascend my character and that I have lost all games and can’t be returned . So I now have to wait a month for a GM to meet me on my island server to give me back exp to get me to lvl 105 ... This game fault for characters missing and instead of helping you they penalise you and don’t give you your stuff back .. Do a ticket Link to post Share on other sites
craigfinni 0 Posted April 25 Share Posted April 25 Character Lost! So i wass jumping from official Ps4 servers when it timed me out on joining the new server. thats happened before so i normally just start again and join the server i wqs moving to and normally i spawn in as my level 79 guy. although this time i cant even get into the server. it constantly tomes out and wont load anything ? any help? have i lost my guy for good? ive submitted a ticket but i really dont wanna lose all my levels to a server jump. Link to post Share on other sites
RKT 0 Posted May 9 Share Posted May 9 (edited) Account/character loss My characters in the server i played on TheIsland was gone after the latest patch.... anyone else faced the same problem? or encountered the same problem before? Edited May 9 by RKT Link to post Share on other sites
Penguinthumbs 0 Posted May 9 Share Posted May 9 Lost Character So I was on the Center 29 smalltribes and the game did an update and when returning to the map my character was not there and I was unable to download him either. I have put a request to the Ark support team and received an email saying its not there problem and they are unable to deal with the issue. My question is how do I get my survivor back i've put a lot of hours in and starting again is not an option Link to post Share on other sites
nnciotta 1 Posted May 9 Share Posted May 9 (edited) anyone had "Character lost" after last patch ? (CrossArk6) I'm opening this topic to try to condense all the "char lost" after last patch. Our cluster is "CrossArk6" We play on EU-PVP-NoTek-TheIsland-CrossArk6 WHAT I SUPPOSE HAPPENED: After patch something went wrong and servers were rolled back in time. So if you didn't transfer in the hour (or roll back time) you just lost like me some structures you just built prior/after patch. BUT if you transferred (from AB to Island or from RAG to Island) something went badly wrong. People from friend tribes said (and i saw some posts about that too) logged back to Island (where they traveled before logging off) and found no character. They checked also in the place they were coming form..still no char. i was lucky because i was breeding so i just lost just some baby tames...but my other tribe friends that traveled (ex: from AB to Island or from RAG to Island) it seems they lost their characters and stuff they had on. IF you are in same condition and solved the problem...what exactly did you do ? Please guys if same problem as many of us report here...and open a thicket for supporthttps://support.survivetheark.com/hc/en-us/requests/new I believe proper request is the INGAME-ISSUES >> CHARACTER LOST, describe to devs exactly what happened and what you were doing near the PATCH deployment. Devs please can you clarify / support these people ? @Cedric I received many complaints from many friend tribes. Thanks for the time you can dedicate to solve this big issue ppl is facing now. Edited May 9 by nnciotta Link to post Share on other sites
whyyoumadlex 0 Posted May 9 Share Posted May 9 Lost my chatacter yesterday when transferri g fron AB to Rag...checked both setvers and nothing... Link to post Share on other sites
beuthsandro 0 Posted May 9 Share Posted May 9 27 minutes ago, nnciotta said: Link to post Share on other sites
beuthsandro 0 Posted May 9 Share Posted May 9 "yesterday night before the patch i traveled from Ragnarok to Island, i had 2 golems and i had my peteranodon with me (cryo). i placed the golems at my base and i went offline (before patch). today i come online and i lost my character. I need help, i opened a ticket for support too". Link to post Share on other sites
RSGMX 0 Posted May 22 Share Posted May 22 (edited) Lost character what to do once the ticket is filled and answered by a GM? Do I need ton create the new character or Game Master do ? I understand if you create a new character in a server you already play you lost everything., it will be nice if some one can explain in steps . example . 1- fill a ticket and you will need such and such information and pictures *2- answer GM questions in the same ticket (and/or/only )by email . *3- once ticked is answered create a new char in one of the server you play *4-you will get back your tribe owner ship , dinos and buildings .whit a GM following you to the server you play . => ( *) means I don’t have an idea but can be one of the steps,, I think knowing the steps to follow we can avoid uncertainty and make things faster and smoother. thank you in advance for the answers . Edited May 22 by RSGMX Link to post Share on other sites
FreelancerKnux 201 Posted May 22 Share Posted May 22 If you have tribe mates then honestly it will be faster to start a new toon and if you don't have tribe mates then be prepared to lose everything Link to post Share on other sites
GrumpyBear 314 Posted May 24 Share Posted May 24 (edited) If you lose everything, I would suggest making a second account, use that to create a tribe and have an ally who's in a larger tribe join you for a second to invite your main account into the tribe at which point they can leave it. THen if you ever lose your main accounts character - your ownership isn't lost and u can get on your other account and feed your dinos. Steam allows for account sharing between family, so you can create a second steam account and link it to yours as a family account and then you don't have to have a second copy of the game to do this. Should that not be an issue, one thing you can do - is level up to 100 real fast do bosses like rockwell and the tek cave. You'll most likely have enough time to do all that by the time they get around to restoring your stuff. When they level you up, it's max xp - so if you have the extra bonus levels unlocked, you will level up all the way. Edited May 24 by GrumpyBear Link to post Share on other sites
RSGMX 0 Posted May 24 Share Posted May 24 I play on ps4 oficial server , I’m alone in my tribe , thanks to a big friendly tribe I have the bosses , it’s no easy and fast to have everything what you need , To beat a boss alone , also if you don’t want to lose dinos during a boss disconnection (in a ps4 get a connection lost just in the transfer to a boss fight is a normal thing , sadly) , it’s recommended no less than 3 players which is kind of hard as a lone player , I will wait for a GM help , if in the end I loose all what I did and build in this 3 years of playing . I think gonna be time to think to quit , how long gonna be to happen again? And how many people lost everything for a game malfunction? Or for not having enough GM’s to deal whit all the game problems? . 3 days ass passed in a five days old ticket since the answer by a GM let’s see how long take to make and appointments and then take actions, I still hope everything goes ok , I know some people who got a way faster answer than me , and by the second day they have everything done by a GM . Unfortunately that doesn’t go whit all what I read in the forums . In a second account ,this days I created a character in each server I play trying to avoid further problems like this , but fist need to get back my tribe. Link to post Share on other sites
Superflyfester 3 Posted May 25 Share Posted May 25 Character lost no where to submit ticket. Transfered servers beds showed up i selected my bed to spawn in and crashed now my character is lost. It is not on previous server it is not on any other server i have ever visited. In no tribe logs does it say the character was removed from tribe or any signs at all that the character was deleted on any server. Just poof gone. Now i have been trying to figure out how to submit a ticket but can not find the option to do so anywhere. Please if anyone knows how to get my character back on xbox i would appreciate it. Over 2000 dinos imprinted to me across my servers i play and would prefer to not start that over. Link to post Share on other sites
Yggdrassil 33 Posted May 25 Share Posted May 25 (edited) go to "support [dot] survivetheark [dot] com" and submit a request You will probably be waiting a month or so for help though Edited May 25 by Yggdrassil Link to post Share on other sites
kenobith 2 Posted May 26 Share Posted May 26 On 5/25/2020 at 11:11 AM, Superflyfester said: Character lost no where to submit ticket. Transfered servers beds showed up i selected my bed to spawn in and crashed now my character is lost. It is not on previous server it is not on any other server i have ever visited. In no tribe logs does it say the character was removed from tribe or any signs at all that the character was deleted on any server. Just poof gone. Now i have been trying to figure out how to submit a ticket but can not find the option to do so anywhere. Please if anyone knows how to get my character back on xbox i would appreciate it. Over 2000 dinos imprinted to me across my servers i play and would prefer to not start that over. I went through this hell a month ago ... Support responded in a week and two months later appointed the experience of my new character to level 105 and several dinosaurs of level 150. That's all ... If they reacted faster, they could have saved at least the buildings. Now I have a problem with moving between servers. The character is cloned without things and appears in the cloud. In order to do something, you need to exit the game by closing the game process in the task manager, and while you are restarting, your things will be drowned and taken away. I love WILD CARD. Link to post Share on other sites
Volunteer Moderator invincibleqc 1,863 Posted June 2 Volunteer Moderator Share Posted June 2 On 5/8/2020 at 11:27 PM, RKT said: Account/character loss My characters in the server i played on TheIsland was gone after the latest patch.... anyone else faced the same problem? or encountered the same problem before? You will have to submit a support ticket to get in-game assistance from a Game Master: https://support.survivetheark.com/ Link to post Share on other sites
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