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I had lost my character, and because I did not have any photo evidence there was nothing they could do to help. I think it would be a great idea to be able to clone yourself however your character can

CAN YOU poopTY DEVS RESET ALL SERVERS SO THE PEOPLE THAT ARE LOSING TIME PLAYING AND HAVE LOST THEIR CHARZCTERS DUE TO SERVER CRASHES ACTUALLY PLAY THIS GAME!! You got over 180knin donations and you c

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On 10/28/2020 at 2:48 PM, Antibod said:

I have an appointment but my only concern is whether I'll get my alpha Rockwell and alpha master control back before anyone ask i have proof. Transferring to another server is dangerous if they won't give all boss fight completions youve done.

If this is true they need to fix aberration surface zones to have alpha reaper to stop falling in mesh

How did you send a ticket to them 

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 My Character was deleted nearly A week ago while transferring across maps. I've had A ticket in for 6 days now and I still have no response. Doesn't feel great missing most the Halloween event and potentially the 2nd life event thanks to game errors.  Does anyone have any advice on getting Wildcards attention cause this is ridiculous.

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On 10/27/2020 at 2:11 PM, millwight said:

Sorry to hear about your predicament just wondering what platform and is this official server? Do you have a screenshot of your tribe governance showing that you are the admin? And do you have a screenshot of your characters specimen implant? I've heard tell of GM's using steam achievements as verification for boss fights.

they dont give much back even with proof im afraid a 105 and 5 engrams regardless of proof 

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20 hours ago, tokinterror said:

you will get a 105 back with any extra exp u have earned past 105 but will have to unlock most engrams and ascend again

 

Thank you very much when I can recover my character and will I have the same implant number to recover my Imprints?

Edited by CharlyBataco
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About a month ago I was transferring off my genesis server (146) in the transmitter and I transferred and backed out of the game quickly as if it to not join another server but to go back to the main menu, when I did this it deleted my character that was level 100 with all the tekgrams just about I was wondering how I could get that back saying that this is probably the third our fourth time I’ve lost my character with tek engrams to ark bugs

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On 10/30/2020 at 6:39 AM, MinervaXD said:

 My Character was deleted nearly A week ago while transferring across maps. I've had A ticket in for 6 days now and I still have no response. Doesn't feel great missing most the Halloween event and potentially the 2nd life event thanks to game errors.  Does anyone have any advice on getting Wildcards attention cause this is ridiculous.

I was in a similar situation - submitted a ticked minutes after my character disappeared.  Contact from a GM happend a couple of days after, but then they wouldn't respond with a link to set up a meet.  I sent emails asking them to extend the decay timer so that I didn't lose everything while I waited.  No response.  After a week I put in another ticket.  By the time the same GM responded to the second one and finally offered a link to the meet calendar, all my bases, tames, gear and BPs were gone.  Then the best part - the first available time was 2 months after that.

I had screenshots, but they didn't do me any good because of the slow response.  If you are not in an active tribe that can keep your stuff from decaying, there are not many ways out of losing years worth of progress unless you really luck out with a responsive and empathetic GM.

I hope it works out for you Minerva.  It is a terrible bug that has been around quite a long time.  I am shocked that there is no reasonable support or response other than "sorry".

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I lost my character when  was transferring from server 103 valgero to 112 genesis on small tribes today I was level 105 and had almost every tek engram, 112 genesis was on 255 ping when I joined and didn't know that, then the server went down and rolled back and I lost my character when it rolled back because I spawned it in and when it went down I logged in again and it wasent there I checked 103 but it wasent there also. I would like my character back and get the same implant so I can have my imprinted times my character name was MeowMeow and I was in the tribe FBI on 112 

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LiveOps Update

This past week, we completed a Official Network upgrade that will have a positive effect on all platforms.  The intent of the upgrade was to resolve problems relating to character loss, player timeout, latency, and failure to download or upload player data.  We thank you for your understanding and patience as the upgrade came with a brief interruption in service on the Official Network.  Ensuring a smooth playing experience on the Official Network remains a top priority.

About an hour ago Ragna42 had fallen a few seconds after my transfer, back online my character lvl 141 no longer exists, Thanks for the good job WC

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On 11/1/2020 at 11:22 PM, BigShow said:

Me and a tribe mate completed alpha overseer today, when we went to download survivors game crashed and both our characters got deleted. Im a level 131 with every boss fight completed, and hes a level 105. Is there anyway to get them back?

Same here - I had completed every boss fight except alpha MC and had a level 6 chibi - lost my character and the GM offered to only restore to level 105 - no ascensions.  They said that if I completed them before our meeting to restore that they would get me back to level 131, but for me they took years of building gear, tames, bases, planning and timing in working with others, and there is no way I could get that back with no access to bases, tames or gear.  Then the GM took so long to respond that all my bases, tames and gear decayed, so I am left with nothing.

I really hope it works out for you.  This transfer bug is the worst, and their lack of reasonable support is insulting.

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4 hours ago, Lapo said:

I've seen Wildcard work in these cases, exactly as you say, you have to kill all the bosses yourself again. in many cases the player is faster than the GM

I know people for whom it worked out because they were in an active tribe and had access to their base, tames, gear and the support of tribemates to do the ascensions again.  But if you are a solo tribe or the only active member left, it is unlikely to be possible for those of us with jobs.

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It shouldn't even be possible to lose your character completely. Characters should be account bound so that you can download and share your experience, tames, tribes, engrams on any server you are currently on. It's ridiculous that it is so easy to lose years of gameplay due to a server roll back. My boyfriend just leveled his character to 155 with all Genesis missions unlocked and lost it. Wild Card does nothing to replace Genesis missions... and since they made it harder to complete certain missions... you are just out of luck there. Also the average player can't just run and do all the ascensions and level a chibi easily before their GM meeting to get their character back to level 155. Especially considering you just lost the character that had all the mission unlocks for the Genesis boss.... you can't simply gather the tribute and summon a boss. It took us months to get mission unlocks.

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