Tribeofdarkfoxx Posted September 28, 2020 Share Posted September 28, 2020 (edited) On Friday night September 25th, 2020 at around 23:00 (11:00 pm) my friend was tearing down my island base for me because I'm in the middle of a major move and i was out all day until then. I got onto the game and loaded into Genesis and my friend tells me that he accidentally demolished the tek transmitter so he'll need help with getting the rest of the stuff from the island because it had to be brought to an obelisk. I go and grab my quetzal in a cryopod and then head to my in-base transmitter. I clicked "transfer to another server", I clicked "the island" and then the load screen came up indicating that i was uploaded into the Ark like always. After some time, the island map came up and I saw my beds on the map. I selected the first bed beside my bullet storages and clicked "spawn character". As soon as i clicked the button, the game just went straight to the character creation menu. I didn't touch it for about 5 minute because the game had been laggy for a week and i had seen the character creation menu several times that week already. After about 5 minutes i select the download character button thinking maybe it was still in the Ark. Nothing came up in the download list. I backed out and then clicked download character again thinking maybe it just needed to reload the menus or something; Still nothing. I them clicked start and exit game and then reloaded into island, my character didn't show up and i tried to download character again, it wasn't there either. My wife suggested it may still be in Genesis so i exited again and loaded into Genesis, still nothing showed up. So i got the idea that maybe i can try loading my account up using the Xbox game pass app for android using the X cloud and maybe the loading menu would fix it. I loaded up the game and still nothing there. I looked on every single server and neither one of them had my character. I have talked to people that lost their character before and i get spotty answers at best in how to proceed with getting my character back. I didn't know where to post this but i would like me character back, I've spent years getting to where it's at. I have already put in a ticket on the contact us section of the wildcard website 3 days ago and no one has even sent me a confirmation email that they received it. I can provide more info upon request about my character name, server name and i also have my implant if it's needed. I would like to restore my character back to it's former self with it's imprints and completed bosses in tact. Edited September 28, 2020 by Tribeofdarkfoxx Link to comment Share on other sites More sharing options...
MerlinMal Posted September 29, 2020 Share Posted September 29, 2020 For some time now characters get deleted when transferring to ragnarok on unofficial oc ( dedicated servers ) Link to comment Share on other sites More sharing options...
Tribeofdarkfoxx Posted September 30, 2020 Share Posted September 30, 2020 Bump Link to comment Share on other sites More sharing options...
TylerJ85 Posted October 1, 2020 Share Posted October 1, 2020 I just lost my lvl 124 character due to this stupid 007 error while transferring to extinction from my genesis server. This is complete garbage. I had just grinded for several weeks to have over 65 100% imprinted tames.... I could honestly care less about losing the levels and the boss fights I can get those again fairly easy but for me to lose several months worth of tames where I freaking stayed up several nights to get 100% imprint on all my Dinos just for them to no longer be imprinted to me. This game is so disgusting I barely started playing a few months ago and everything I worked for is now gone.. I know I’m supposed to make a ticket and I have, but from what I’ve read this game has the worst customer service of any game I’ve ever seen. Many people have said that they never even received a response to their tickets and others have said that the wait time to meet with a GM is over 3 months. This is complete garbage, the fact that you can lose everything due to a game error. I’m not going to be able to grind the way I have ever again as I have real life stuff coming up and I was content with the amount of Dinos that I had raised. The devs of this game must really be heartless just to let people lose their characters and do nothing to help them while just allowing cheating and duping all throughout their game. I played the game 100% legit with a small group of friends, no mega tribe just some friends. I’m literally depressed from losing all of my imprints literally days after finishing all of them. Link to comment Share on other sites More sharing options...
Valherru Posted October 1, 2020 Share Posted October 1, 2020 We have a cluster Val and Crystal which have had a 4 players lose their characters in the last 2 hours transferring between. For some reason they can't even download their characters they will instead need to restart. Link to comment Share on other sites More sharing options...
Shotguntam Posted October 1, 2020 Share Posted October 1, 2020 I'm the same. 3 players including myself have lost our characters. Just lost my 118 character. Link to comment Share on other sites More sharing options...
Shotguntam Posted October 1, 2020 Share Posted October 1, 2020 Lost my newest character during transfer. Why is there no back up system? Why is this even still a thing? I've spent 5K+ hours on this game and it literally kicks me in the face with this type of bs. 2 days off work to get smacked with this 😂. Thanks ark. Link to comment Share on other sites More sharing options...
Tribeofdarkfoxx Posted October 1, 2020 Share Posted October 1, 2020 I'll respond to this topic because the devs won't any time soon, i just lost my character I've worked on for over a year, i just transferred and it was gone,i put in tickets,i put a post here and put a message on Twitter. No responses. I had a friend who went through this and never even got a reply and never got his character back, he just restarted. I had another that was a tribe leader who never got his back and we had no leader of our tribe creating all kinds of problems. They even scheduled a meeting 3 months out with him and they never showed. I just created a brand new tech base that my wife and i spent 2 months farming for that now has no leader, and i just lost quite a few imprints including a new giga line that took me months to bargain for so now i have to raise this one without an imprint so i can start another one. I have a job where i work 12-15 hours a day. I think the wild card devs just seem to be trying their best to wait everyone out in hopes everyone will just create a new character. I do know that I've lost a lot of tames one time in a transfer due to a game error and all the devs told me was "we'll try to not let that happen again" and "sorry we can't give you your stuff back". If you're new here, this developer is completely and utterly trash from top to bottom, don't get your hopes up. I stupidly bought this game for 3 consoles and my PC as well as all the expansions. They need to do everyone a favor and sell to Blizzard or some other competent company that knows how to do this work. After years of playing I'll say this, they'll never tell you when their game is having problems until well after it happens and they've fixed it, so they let everyone think something's happening on their end of things forcing people to restart their Xbox, their network, try other consoles reload games, redownload files and everything they can think of because the players feel like if the company isn't reporting a problem then they don't know about it and it must just be them it's happening to. Literally right now you can go to their Twitter and all you see is Genesis 2 advertisements and new updates upcoming, nothing about the fact that tons of people have lost their characters due to their screw ups. Good luck man Link to comment Share on other sites More sharing options...
ToxicL3gend01 Posted October 1, 2020 Share Posted October 1, 2020 (edited) Hey, I recently tried transferring from OC Valguero 1079 to OC Island 929 Thursday 1st October around 9:30pm AWST and when attempting to spawn in (boss rexes and my personal giga and wyvern in my inventory) it gave me the 007 character failed to transfer error my survivor is level 124 named ThievinSteven with survive implant ID sample #: 216310331 and Alpha Megapithecus, Alpha Dragon, Alpha Manticore aswell as Rockwell ascension done. My inventory had 16 boss rexes, 2 yuty and 1 Dawson with other assorted flak and weapons for defence in the boss fight... I’ve tried getting it back for over an hour and it’s well and truly gone so if any help could be provided from a GM that would be fantastic because that is so much work down the drain especially with imprints and everything. Edited October 1, 2020 by ToxicL3gend01 Forgot to mention time of losing character Link to comment Share on other sites More sharing options...
Cfalk65 Posted October 1, 2020 Share Posted October 1, 2020 I was transferring my main character from oc637 island to oc1053 ext with some stuff and transfer froze. I waited till I got dc and when attempting to get back got message that a player with same gt was already there so logged out and in and my character does not appear on transfer list. Nor the other one I have there is showing up. every day a new surprise from ark.... Link to comment Share on other sites More sharing options...
GrimEyedReaper Posted October 1, 2020 Share Posted October 1, 2020 I lost my level 96 character just this morning 4am ish Pacific. I was transfering from the Island to Ragnorak. I got to spawn map on Rag with beds, chose spawn, and as soon as I hit respawn. Straight to character creation screen, and no sign of my character on either server or any other I've recently visited Link to comment Share on other sites More sharing options...
Cfalk65 Posted October 1, 2020 Share Posted October 1, 2020 This game I getting every day worser. Real junk. So disappointed. Just lost another high level character trying to transfer to oc637 map! I want my money back! Link to comment Share on other sites More sharing options...
Volunteer Moderator Joebl0w13 Posted October 2, 2020 Volunteer Moderator Share Posted October 2, 2020 35 minutes ago, Cfalk65 said: This game I getting every day worser. Real junk. So disappointed. Just lost another high level character trying to transfer to oc637 map! I want my money back! You can request a refund from Microsoft. Link to comment Share on other sites More sharing options...
Valherru Posted October 2, 2020 Share Posted October 2, 2020 We have a cluster Val and Crystal which have had a 4 players lose their characters in the last 2 hours transferring between. For some reason they can't even download their characters they will instead need to restart. Link to comment Share on other sites More sharing options...
Valherru Posted October 2, 2020 Share Posted October 2, 2020 Yeah its poop I have tried winding back the back ups on servers and still nothing. Link to comment Share on other sites More sharing options...
Tribeofdarkfoxx Posted October 2, 2020 Share Posted October 2, 2020 21 hours ago, Joebl0w13 said: You can request a refund from Microsoft. Unfortunately i bought the hard copy from Walmart Link to comment Share on other sites More sharing options...
Volunteer Moderator Joebl0w13 Posted October 2, 2020 Volunteer Moderator Share Posted October 2, 2020 2 minutes ago, Tribeofdarkfoxx said: Unfortunately i bought the hard copy from Walmart You should be able to return it to Walmart. Link to comment Share on other sites More sharing options...
Tribeofdarkfoxx Posted October 2, 2020 Share Posted October 2, 2020 Lol i bought it 2 years ago maybe 3, also Walmart doesn't do refund on opened games, only exchanges Link to comment Share on other sites More sharing options...
Volunteer Moderator Joebl0w13 Posted October 2, 2020 Volunteer Moderator Share Posted October 2, 2020 Just now, Tribeofdarkfoxx said: Lol i bought it 2 years ago maybe 3 lol oops. Ya not gona happen. Link to comment Share on other sites More sharing options...
ElementZeroS7L Posted October 3, 2020 Share Posted October 3, 2020 You read that right. I had transferred back into NA-PVE-XBOXOFFICIAL-Valguero1096. I had been on the server for around 10 minutes when this happened. Hooped on Argy, picked up Anky, cruised to some metal spawns. Got some metal. Cruised to another metal spawn got that metal, then while walking to a spawn near that one with Anky game lagged out and I was disconnected from the server. Was unable to reconnect. Killed game and restarted Ark. Still unable to resolve address. Power cycled Xbox One. Bingo! Got in, but what's this? My character is gone. The game wants me to make a new character. Okay. Sure, I'll just download my survivor then, right? Nope. Never shows up. Went tot the Rag server I was on. Nope. Character's not there and doesn't show when I tell it to download character. I JUST hit lvl 100 like 2 hours before this and had placed my tech transmitter. So now I'm locked out of my buildings and tribes unless a tribe-mate comes and I decide to make a new character. Link to comment Share on other sites More sharing options...
ElementZeroS7L Posted October 3, 2020 Share Posted October 3, 2020 Oh,, and to top that off, I just busted hump to hit 100 so I could go run Alpha Rockwell and do the Ascension tomorrow at 2pm. So, yeah, that's not gonna happen now... Link to comment Share on other sites More sharing options...
JokerCPP Posted October 3, 2020 Share Posted October 3, 2020 I just lost my character on genesis trying to spawn in my bed. It was spawning in then went back to the create a character screen. Now I can't find my character anywhere. Ugh 😢 Link to comment Share on other sites More sharing options...
ElementZeroS7L Posted October 3, 2020 Share Posted October 3, 2020 Wow dude. That's messed up! Link to comment Share on other sites More sharing options...
maxplanck58 Posted October 3, 2020 Share Posted October 3, 2020 (edited) A lot of us have lost characters in the past couple of weeks. I lost my character and customer support was unable or unwilling to help me in time before all my bases, tames and gear disappeared as well. I am sorry it has happened to you - this bug is just about as terrible as any game but that I have ever heard of: thousands of hours of game progress wiped out. Edited October 3, 2020 by maxplanck58 1 Link to comment Share on other sites More sharing options...
Usuallyafk Posted October 3, 2020 Share Posted October 3, 2020 I've lost 2 in the last year on official, just awful. So much lost & support did nothing. Incompetence beyond belief. Link to comment Share on other sites More sharing options...
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