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I had lost my character, and because I did not have any photo evidence there was nothing they could do to help. I think it would be a great idea to be able to clone yourself however your character can

this one i have to argue, sorry, there are people who would just submit a support ticket saying 'my lvl 135 got wiped!' just to get a high level character.  Without any proof that you did level your c

Here's my problem with that: Fundamentally, at NO time should a company put it on their playerbase to do things that the company by all rights should be doing.  It's the point behind this that I'

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lost my Character

Я перешел со своего сервера на другой, и при переключении на сервер моя игра замерла и разбилась. Я захожу на свой сервер, там нет персонажа, я захожу на сервер, на который я зашел, его там нет. Пожалуйста, скажите мне, что делать?

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On 10/21/2019 at 4:37 PM, caleb68 said:

Character data, as well as items transferred from Ark data, should be saved the second its done, rather then waiting for a server save.  This would literally cut back the loss of characters and items lost due to server crashes well over 80%. 

It's not so easy because the dupers would abuse any instant saving.

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Where is your character saved when you upload only? Is there an extra server that saves stuff that isn't on any server? Because if so perhaps that server could be given some extra hard disk space, and any time someone transfers just write some extra data to that which documents what when where etc. so when someones like DILO my stuff isn't on any server a admin can just query the extra file and be like oh yes it looks like you had full tek, three poded what evers and your character was level 105 with such and such engrams, here ya go...

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On 10/21/2019 at 2:51 AM, slejo said:

Lost character - HOW IT HAPPEN

I was travelling from Aberration (from 223) to Extinction (NA 500). When you travel between servers your data is saved into destination server (NA 500) and deleted in source server (Abe 223).

AND

I have been thrown into NA 500.. after one ot two minutes there was server crash and rollback so.. data of NA 500 was loaded from last backup save... from the time when my character wasnt there yet...

Finally after restart server from backup, there wasn't my character at NA 500 and Abe 223... no character, no gears, no equipped 2 rock drakes..

And the question is.....

Why traveled character data is not written in another file independent from server backup copy? So that character that will arrive into time between server backup and server crash will  not be erased?

 

I have lost 2 with ascension on official small tribes pvp in just a years time. The email reply from GM Athyo after reporting it was not only a complete waste of time, it was pure incompetence. The fact that this & connection issues are not their number 1 priority says a lot.

Everyone i know on official pvp has lost atleast 1 character. Prepare for it by making a back up, as them *potentially* fixing it won't happen unless you have an updated picture of your implant and willing to wait a month or 2 for them to get to it. In that time you could have already leveled another and done boss fights again.

With almost 0 enforcement of TOS, one wonders what they even do. With a game like this where so much time goes into it, especially if you're on pvp, it is devastating to lose that character. All tekgrams earned, the levels above 105 grinded are legit on pvp, imprints & skins & event skins ect gone. If you're solo then you're really screwed.

Edited by Usuallyafk
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Ok, so just spitballing here, and this of course is without having intimate knowledge of the code and blueprints the team is using..

 

The first thing I would do is re-think the way the transfers are done, I don't want to sound arrogant or belittling in how the routines are being handled, but it at least appears that it's a simple matter of file transfer from point A ( PlayerCurrentServer) to B (Cloud_Server) and then to C (PlayerTargetServer).  So instead of a more rudimentary transfer system, I'd implement a way to trace the player's character data.  

 

[ Player accesses Transmitter ]

Add a routine upon logging in to any server with player data associated with it to immediately capture the player_data, CurrentServer, Timestamp and store this in a subdirectory in the cloud.  This should always be kept and tracked.

[Upon accessing the Transmitter do the following: ]

- Check the timer on transferring, if the timer is less than or equal to 3 minutes, reset it for 3 minutes and proceed, otherwise continue without a reset to the timer.

// This is so we have adequate time to gather the information needed to ensure a smooth backup.

 

[Once the player selects the server and activates the transfer do the following: ]

- Set a flag to the playerfile to indicate that a transfer is in progress from <current location> to <destination location>, set a timestamp.

- Next check for assets being transferred from the ark data folder or character inventory, snapshot these assets along with the player data and upload the information to the cloud.

// Do not delete the information on the local server until running a synchronization check on the information in the cloud, if the information does match, send a signal to delete the local file on the current server.  

[Once the player data is in the cloud: ]

If the player data comes back as synchronized do the following:

Backup the current player information and then archive a copy of it in a separate  archived file.

Push the transfer through to the target server.

Run a synchronization check to make sure the information has been successfully transferred, if yes, run a cron job and set it to delete the files after 24 hours.

[Once the player data is on the target server: ]

Remove the transfer in progress flag and set whatever necessary flags to keep a full tracking log of when/where and what transfered in the player file.

 

Like I said, this is a shell of simple logic, not fully explored I might add, but the purpose in summing things up, is to track player transfers, back up player data, and then have the transfer system do a list of checks to make sure things went through, give a 24 hour window in case the server crashes and rolls back, then on the next login, set up checks when you select your server to see if your character exists or not, if it doesn't, re-institute the transfer.   Basically,  plug in the tracking, logic to check if the transfers were successful, back up enough information to use for making sure duping doesn't occur, and then push the transfer. If there is a rollback or crash, the information will still be valid for 24 hours, so you can attempt to relog into the server and it should automatically redo the transfer.   Anyhoo that's my current thought process, granted it's thrown together pretty quickly, but maybe rethinking the original design would be a good idea at this point. 

 

** Edit:  This is certainly not the extent of what would need to be changed, nor is it thought out in it's entirety, there would need to be some backend as well as client-side changes to pull this off,  unfortunately that means quite a bit more work for the team, which may be why they haven't done it yet.  A ton of work goes into handling a system like this and it isn't as simplistic as people usually try to play it off as being. However, it is doable, and could be done, if Wildcard really wanted to invest the time into fixing this issue. **

Edited by Rio4201
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Would it be better if WC could keep the character data in upload for at least an hour after transfer, that way if the server fails to save and crashes u could re download again once its back up. 

To prevent character dupe disable character transfers to join other servers for that player during the time the character remains in data upload, after the hour is up the character is deemed safe and the sever deletes the upload and you can transfer again.

At least this would offer some safeguard to our beloved toons :)

 

I really hope WC one day fix this issue, there's endless posts regarding character losses :(

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5 minutes ago, reddotjellytot said:

Would it be better if WC could keep the character data in upload for at least an hour after transfer, that way if the server fails to save and crashes u could re download again once its back up. 

To prevent character dupe disable character transfers to join other servers for that player during the time the character remains in data upload, after the hour is up the character is deemed safe and the sever deletes the upload and you can transfer again.

At least this would offer some safeguard to our beloved toons :)

 

I really hope WC one day fix this issue, there's endless posts regarding character losses :(

Heheh thank you, that was basically what I was getting at, I tend to think in code blocks rather than using decipherable text lol.   You definitely need to add that tracing/tracking algorithm, if the server through code can determine that you attempted a transfer, finds once logging into a server that the player's character isn't there, it should be able to recover on it's own and put that temporarily stored information back into the server. Don't get me wrong, I'm  under no illusion that there aren't any obstacles standing in their way but ultimately it is able to be done. The real question is, why hasn't it? lol. 

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49 minutes ago, Rio4201 said:

Heheh thank you, that was basically what I was getting at, I tend to think in code blocks rather than using decipherable text lol.   You definitely need to add that tracing/tracking algorithm, if the server through code can determine that you attempted a transfer, finds once logging into a server that the player's character isn't there, it should be able to recover on it's own and put that temporarily stored information back into the server. Don't get me wrong, I'm  under no illusion that there aren't any obstacles standing in their way but ultimately it is able to be done. The real question is, why hasn't it? lol. 

xD I read ur previous post again, now it makes sense what u are getting at, WC really need to read these kind of posts because there are some good ideas that come from them, we need to push this onwards to @StudioWildcard and get them to listen :) at least we could have some responses in the forums regarding the issue and what the plans are to fix the character loss problems if there are any plans in the pipeline. 

WC may look at the post title and think "Oh its another one of those posts again" and not even read what people have to say.  I say WC please read, the community may have ideas you could implement with ease to prevent future character loss :) 

We just want our toons to be safe and free up valuable time of GM's to address other issues, hey we might even get faster ticket responses and a resolve, currently I would think most of the GM's time is spent replacing characters to only 105 and imprints.

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1 hour ago, Jerryn said:

That is why there is a forum specific for suggestions:  https://survivetheark.com/index.php?/forums/forum/64-game-suggestions/

Would it be really feasible to see continuous posts titled lost character in the suggestions forum, would they also be ignored or will they actually be read by WC team.

The post title is not a suggestion it's about an unfortunate loss, it's the replies following the post where suggestions come in.  This is why I reccomend WC read general forum posts too.  In the middle of almost every post there is a suggestion  about something or other thrown in there :)

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9 hours ago, reddotjellytot said:

Would it be really feasible to see continuous posts titled lost character in the suggestions forum, would they also be ignored or will they actually be read by WC team.

The post title is not a suggestion it's about an unfortunate loss, it's the replies following the post where suggestions come in.  This is why I reccomend WC read general forum posts too.  In the middle of almost every post there is a suggestion  about something or other thrown in there :)

They do read the forums.   They just don't take the time to reply.  It uses up more time than you would think; you have to be especially careful as any minor mistake will be used against them.   And, they will also be met with toxic replies and/or off topic replies; I have seen this before, and not just on this forum.

So, you post a suggestion in the suggestion forum; and there are also mechanisms for reporting bugs and for creating support tickets for in game issues.

Suggestions are for a specific item(s) that someone has come up with.  In addition, items in the suggestion forum can be discussed and voted on.

That is, you are streamlining the process by putting things in the right place instead of cramming them together and/or having them buried within each other, in look a like threads.  You can make the cheese easy to find or bury in the back of frig.  

 

Edited by Jerryn
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10 hours ago, nameless said:

If you are a developer and you actually read this line, please some how give a sign......

They do read these boards, they just don't like to reply, explained a few posts above.

People tend to think they don't read what they post because 1) they don't fix things fast and 2) every suggested thing isn't added into the game. They have their reasons for these, and don't tell us, once again explained above.

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lost character

Lost my 130 character with alot of tames in my inventory i have clip of all my ingrams and my inventory, post 2 day 2, im normally not an impatient person but this happening right at the launch of new dlc i would like to get back to the game ive been a survivor since the very biggining of beta launch lost plenty of stuff to glitches and 2 other characters and ice never complained, with that being said i know you guys are busy but your boy lunchbox could reeeeaaaally use some help i cant even get on and help defend because im not even imprinted to any of my gigas anymore

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1 hour ago, L4D2 said:

lost my character too that i was using on 3 different maps, took 2 weeks to create a new one and get back ownership of my stuff with the help of GM, since then i use one character for each map i play, no more transfer except to do bosses on island

That's the best way so far risk is still there but significantly reduced having a toon on each map, that's how we do things too, good thing u can still transfer all ur tames and items around since characters are account bound. 

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6 hours ago, Lunchbox said:

lost character

Lost my 130 character with a lot of tames in my inventory i have clip of all my engrams and my inventory, post 2 day 2, im normally not an impatient person but this happening right at the launch of new dlc i would like to get back to the game ive been a survivor since the very beginning of beta launch lost plenty of stuff to glitches and 2 other characters and ice never complained, with that being said i know you guys are busy but your boy lunchbox could reeeeaaaally use some help i cant even get on and help defend because im not even imprinted to any of my gigas anymore

 

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10 hours ago, nameless said:

i guess the real problem here is that the bug is an example of highly damaging,  long lasting problems in game which can be solved relatively easily

usually problem like these are categorized as top priority and will be solved immediately. if these problem last and the update is all about ovis harvest rates or mana nerfs, then the following situation become understandable......

people spent time into this game and expects that it functions normally, perhaps they just feel tricked and start to question the intention of the developers when it doesnt

 

 

Well, they could be working on a fix, but it's coming along slowly...

Or, they could be prioritizing on other things first, and then these bugs. Not ideal, but if they decide so then that's that.

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I run CrossArkChat for my cluster and have a separate room in my discord for each tribe that has their tribe logs plus they can use it as a private tribe chat room.  To setup everything I need the tribeID and all the playerID's.  Easiest to just have them either leave one of their implants in one of my base's drop boxes or just send me a message with all their implant numbers.  Benefit of this is that I have a list of all the players on the cluster so if anything happens I can go through the backups and pull out replacement files to fix problems.

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The absolute absence of support to their customers  on this is problem is ofc inexcusable.   This is not about the ability to do it. 

It's about willingness to support their customers. WildCard does not care about their customers. After you have paid, you're value to them is gone.

This is blatantly apparent in everything they do.

But as Sakutera said.  Don't screenshot it. Just die once and save your implant from your dead body. I have implants from my entire Ark life. All levels.

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I always screenshot my implant when completing a major events such as ascension or other bosses, the problem is it feels pointless because the GM will not give back a lvl135 character with the tek engrams u have unlocked on the way even with the proof.  They will give u levels to 105

The appointment times are so long its already too late to reset building timers etc if ur solo.  I can understand why people would give up ARK after putting in so many hours for it all to go poof in less than 1 min.

 

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