Mortishai Posted June 16, 2020 Share Posted June 16, 2020 1 hour ago, nameless said: its unlikely that this problem will be solved before all your belongings decay. (that is, assuming if it will be solved at all) as someone who faces similar problem, I suggest you two start from zero again This fella is probably right, but you can always send in a ticket. Unless you have screen shots or video of your character, there probably isn't much they'll do for you. Sadly Ark's "Customer Service" seriously leave a lot to be desired. ._.; Link to comment Share on other sites More sharing options...
TerronScibe Posted June 18, 2020 Share Posted June 18, 2020 What if you received those trophies from Single Player mode cheats? Do you have any pics of a time you Popped up the menu display at the same time of killing a boss. This way it shows proof of Server and Defeat of a Boss. What about your Trophy Screenshots? [I'm not an Admin. I'm just another player who sympathizes with your loss!] Link to comment Share on other sites More sharing options...
ChronoX2G Posted June 18, 2020 Share Posted June 18, 2020 They told I needed either video or a screenshot of my survivors implant. So always take a pic of it after you complete something lol. Link to comment Share on other sites More sharing options...
TerronScibe Posted June 20, 2020 Share Posted June 20, 2020 I had all my first Ark adventures on a hard drive that broke years ago. I lost all of it. But I could never forget those moments. Link to comment Share on other sites More sharing options...
MostSpy Posted June 26, 2020 Share Posted June 26, 2020 Warning: Character losses currently happening when transferring. From this screen u cant do anything, u click exit. Then rejoin server and u cant download character, then rejoin old server u also cant download character. its just deleted! Link to comment Share on other sites More sharing options...
IGacha Posted June 26, 2020 Share Posted June 26, 2020 They said on twitter not to transfer or you'll lose your character Link to comment Share on other sites More sharing options...
MostSpy Posted June 26, 2020 Share Posted June 26, 2020 They're too incompetent to even warn their own customers on their OWN official website. Link to comment Share on other sites More sharing options...
STEVEC Posted June 26, 2020 Share Posted June 26, 2020 What the hell, if you can't safely transfer WC should disable transfers. Or have a warning in game, like the 15 minutes you get before a update. Link to comment Share on other sites More sharing options...
MostSpy Posted June 26, 2020 Share Posted June 26, 2020 10 minutes ago, STEVEC said: What the hell, if you can't safely transfer WC should disable transfers. Or have a warning in game, like the 15 minutes you get before a update. What they should do is backup characters so they cant get lost in the first place. Link to comment Share on other sites More sharing options...
Mondox Posted June 26, 2020 Share Posted June 26, 2020 Yesterday I played my lvl 102 character and then transferred out of Val and left items in Orb before the summer bash update. Update done today, where is my character? This cannot be right, i was hoping to carry on with my character today, this just sucks? Link to comment Share on other sites More sharing options...
KamiKiraa Posted June 30, 2020 Share Posted June 30, 2020 I Lost My Character I lost my level 87 character when you guys were doing maintenance can you guys try to fix this Link to comment Share on other sites More sharing options...
Aylana314159 Posted June 30, 2020 Share Posted June 30, 2020 RIP character file. Submit a support ticket and you might be able to get some experience added to a new character. Link to comment Share on other sites More sharing options...
KamiKiraa Posted July 1, 2020 Share Posted July 1, 2020 ok Link to comment Share on other sites More sharing options...
Kevinr791 Posted July 2, 2020 Share Posted July 2, 2020 Lost character cuz of rollbacks last night I play on 309 and we had a rollback this morning and because if that i lost my character and my tribemates also did. I asked others from the server and it seems like they lost their characters also so we arent sure what to do at this point. Link to comment Share on other sites More sharing options...
Aylana314159 Posted July 2, 2020 Share Posted July 2, 2020 Submit support ticket. That's all you can really do. But start new characters in the meantime, it might be a wait. Link to comment Share on other sites More sharing options...
Kevinr791 Posted July 3, 2020 Share Posted July 3, 2020 Done we have a lot of solo players on your server and cant even get tames or anything. Im really hoping they fix this quick cuz way to many players got affected by this mistake Link to comment Share on other sites More sharing options...
DerkaDerka Posted July 3, 2020 Share Posted July 3, 2020 i just logged in today on OC 764 and lost my toon and all it owned ... so upset. Link to comment Share on other sites More sharing options...
DerkaDerka Posted July 3, 2020 Share Posted July 3, 2020 i seem to have lost everything on oc 764 - im so upset ...no idea how to send a support ticket Link to comment Share on other sites More sharing options...
d1nk Posted July 3, 2020 Share Posted July 3, 2020 Because Link to comment Share on other sites More sharing options...
Kevinr791 Posted July 7, 2020 Share Posted July 7, 2020 The way i do it is google survive the ark ticket and it will take u right to the page. Go to the bottom and submit ticket. Same thing happen to all of my tribemate so we lost a lot. And still no response from WC Link to comment Share on other sites More sharing options...
Usuallyafk Posted July 7, 2020 Share Posted July 7, 2020 Lost mine before. 3 weeks for response & they couldn't do anything. Link to comment Share on other sites More sharing options...
XSilverHost Posted July 17, 2020 Share Posted July 17, 2020 my character has been deleted (OFFICIAL PVE) I went back to my server, when I clicked on the bed I couldn't be born and it was wrong, and I lost the character I play solo, and there's no one to put me in the tribe again, I lost everything and I am very disappointed in this game, and I can't get help :(, I already did Ticket, but nobody answers me, Is there anything I can do? Link to comment Share on other sites More sharing options...
millwight Posted July 17, 2020 Share Posted July 17, 2020 I'm sorry to hear that this happened to you. It actually happens a lot more than you would think. After logging the ticket it will take Wild Card about a month to get back to you. They will want a snapshot of of your Ingram with survival levels or boss steam achievements they won't go past level 105 and maybe give you one or two dinos they spawned in. Please answer these questions maybe I can help you level up a new character. What platform do you play? and do you have any of the DLCs? What was your survival level? Link to comment Share on other sites More sharing options...
XSilverHost Posted July 18, 2020 Share Posted July 18, 2020 my character was lv 103, i play ps4, i have all dlc, i will lose all my dino? Link to comment Share on other sites More sharing options...
Volunteer Moderator Jerryn Posted July 18, 2020 Volunteer Moderator Share Posted July 18, 2020 5 minutes ago, XSilverHost said: my character was lv 103, i play ps4, i have all dlc, i will lose all my dino? If you have not done so, you need to create a support ticket: https://support.survivetheark.com/ Please note that the tickets are reviewed in the order they are received. Link to comment Share on other sites More sharing options...
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