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Xbox dedicated server

So here's my problem, I've been running a dedicated server on an old xbox one using a second Xbox live account while playing on my Xbox one X. Its been pretty fine up until genesis came out and now I'm having the same problem for Crystal Isles. Basically when I go to set up a dedicated server for either of those maps, the button "run dedicated server" just isn't there. At all. But on my Xbox one X it is. Everything is up to date on both consoles. Anybody have any info to this conundrum?

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Exact same on PS4 with regards to Genesis and Crystal Isles. Attempting to contact the company directly does no good at all either. Anyone know the legal route to take when a business refuses to answer emails and provide customer support for a product? Because I paid for Genesis and I’m getting irritated that I’m being actively ignored. 

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