Aylana314159 Posted June 22, 2020 Share Posted June 22, 2020 4 hours ago, Sausagedog85 said: Except you are incorrect, as it specifically makes mention of those features in the advertisement. The advertising makes specific reference to the official meta universe, it also specifically states the server have 100+ slots, when they only have 70, so it's clear they aren't too concerned with slinging bullpoop These descriptions weren't part of the new epic games platform. Steam version has a big description. Just having servers dosen't mean there is any support, look at legacy. WC couldn't keep up with the ticket system before, now with the influx of Epic players its probably impossible for them to catch up. Link to comment Share on other sites More sharing options...
Sausagedog85 Posted June 22, 2020 Share Posted June 22, 2020 26 minutes ago, Aylana314159 said: These descriptions weren't part of the new epic games platform. Steam version has a big description. Just having servers dosen't mean there is any support, look at legacy. I bought my copy on steam, and as per my country's advertising, consumer and business practices laws, this would be deemed part of the product I purchased. Quote WC couldn't keep up with the ticket system before, now with the influx of Epic players its probably impossible for them to catch up. oh I'm sure they're drowning.. Epic Games launcher is a very kid-heavy platform, and kids are sooks.. I used to process tickets for a virtual world game with 2 million registered members, Most reports where 'x called me a ____ ', "Im stuck"," ____ wont load", I got scammed, and my all time favorite "My [parent of choice] said you have to unban me" During school holidays. the amount of incoming tickets per day went up by about 900% Link to comment Share on other sites More sharing options...
Serenityfirefly Posted June 22, 2020 Share Posted June 22, 2020 They are aware of it, Cedric said on twitter yesterday over it and encouraged people to use outtage form to submit servers down, check out his twitter if you wanna read more on this he did try communicate but yesterday was a very hard day for some of us personally as it was father's day, have patience, my rag an centre are down too Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 10 minutes ago, Serenityfirefly said: They are aware of it, Cedric said on twitter yesterday over it and encouraged people to use outtage form to submit servers down, check out his twitter if you wanna read more on this he did try communicate but yesterday was a very hard day for some of us personally as it was father's day, have patience, my rag an centre are down too You can link to Twitter? Link to comment Share on other sites More sharing options...
Aylana314159 Posted June 22, 2020 Share Posted June 22, 2020 1 hour ago, Sausagedog85 said: I bought my copy on steam, and as per my country's advertising, consumer and business practices laws, this would be deemed part of the product I purchased. Official servers exist, so there isn't false advertising. They just have crap support. Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 5 minutes ago, Aylana314159 said: Official servers exist, so there isn't false advertising. They just have crap support. 6 days offline is a long time for the server. Support was able to help Link to comment Share on other sites More sharing options...
HYPERv Posted June 22, 2020 Share Posted June 22, 2020 Yup server 40 offical na pvp the center has been offline not even on the list for the last 3 day now almost and not one of my tickets responded too to say they will even look into it customer service is non existent it seems Link to comment Share on other sites More sharing options...
Aylana314159 Posted June 22, 2020 Share Posted June 22, 2020 25 minutes ago, HYPERv said: Yup server 40 offical na pvp the center has been offline not even on the list for the last 3 day now almost and not one of my tickets responded too to say they will even look into it customer service is non existent it seems The outage report system is for server issues, not the ticket support system. Link to comment Share on other sites More sharing options...
Jeadeye Posted June 22, 2020 Author Share Posted June 22, 2020 For anyone from 397 tracking this, just saw @lilpandaon twitter saying he's looking into it and that it should be up in a bit (It will be! its slow bootup due to it being pve (ragnarok also makes it take awhile longer too due to the map size). but its booting up!) Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 1 minute ago, Jeadeye said: For anyone from 397 tracking this, just saw @lilpandaon twitter saying he's looking into it and that it should be up in a bit (It will be! its slow bootup due to it being pve (ragnarok also makes it take awhile longer too due to the map size). but its booting up!) zero information Link to comment Share on other sites More sharing options...
Jeadeye Posted June 22, 2020 Author Share Posted June 22, 2020 41 minutes ago, Korsar05 said: zero information huh Link to comment Share on other sites More sharing options...
Demerus Posted June 22, 2020 Share Posted June 22, 2020 On 6/21/2020 at 8:43 AM, Jeadeye said: Because you have to unlock all tek engrams again? Because of imprinting? Because why should you have to have multiple characters because its expected that somehow WGS would raptor up? Because if there's specific game mechanics to allow you to server transfer your character, then why should i have to worry about making multiple? Thats assuming those same game mechanics work properly. Which they don't. if you submitted a outage report and have tweeted lilpanda. there is not much else you can do but wait and hope. Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 35 minutes ago, Jeadeye said: huh Nothing has changed Link to comment Share on other sites More sharing options...
Jeadeye Posted June 22, 2020 Author Share Posted June 22, 2020 true, this is a long bootup lol Link to comment Share on other sites More sharing options...
lotus321 Posted June 22, 2020 Share Posted June 22, 2020 just hope that there are no corrupted data...fingers crossed Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 1 minute ago, lotus321 said: just hope that there are no corrupted data...fingers crossed backup must be Link to comment Share on other sites More sharing options...
lotus321 Posted June 22, 2020 Share Posted June 22, 2020 at least we got a response now so we will see Link to comment Share on other sites More sharing options...
Jeadeye Posted June 22, 2020 Author Share Posted June 22, 2020 This is response to another ragnarok server down. guessing 397 gets the same issue Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 19 minutes ago, Jeadeye said: This is response to another ragnarok server down. guessing 397 gets the same issue I didn't understand what that meant Link to comment Share on other sites More sharing options...
Korsar05 Posted June 22, 2020 Share Posted June 22, 2020 Funny, we get answers on Twitter and not on the official forum Link to comment Share on other sites More sharing options...
Volunteer Moderator GP Posted June 22, 2020 Volunteer Moderator Share Posted June 22, 2020 34 minutes ago, Korsar05 said: Funny, we get answers on Twitter and not on the official forum To be fair forums are OLD style comms these days, where as sites like Twitter you don't need to refresh the page to see responses etc. This may be the official forums, but that doesn't mean it will be their only form of official comms. Gotta move with the times. Link to comment Share on other sites More sharing options...
Korsar05 Posted June 23, 2020 Share Posted June 23, 2020 397 it's alive. Thank you all! Link to comment Share on other sites More sharing options...
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