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How do I get a response from tickets

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How do I get a response from tickets

On my fourth server I've been wiped on several occasions. By dossing I put several tickets but get no response. Meanwhile the 255ping attack on arks servers continues. So I'm kinda baffled ark brings out new maps and dinos which is awesome but then someone 255ping attacking ark servers and your back to not being able to play. So basically HELP

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