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Hirnsausen

QUESTION: Server Crash Kileld Baby / How To Ask For Replacemernt

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QUESTION: Server Crash Kileld Baby / How To Ask For Replacemernt

Hi, I am playing on  the "OC Official PVE The Island 207" server, and almost daily, the server crashes and goes down without warning, sometimes for 30 minutes and sometimes for up to 4 hours.

When the server is up, there is a roll-back of around 5 minutes.

But the server-crash of Friday before 5PM Jamaican time (GMT-6h) caused me one of my valuable high-level therizinosaur babies that are raised for dragon boss fights, to die. The roll-back put the game (now me not ingame) to be at a point when i just had uncryoed the baby but before i was feeding it berries into its inventory. Worst time for a roll-back. When I came ingame again, the baby was starved to death.

Originally, I had uncryoed it, fed plenty berries, and did a number of other things afterwards.

My question is, how can I let the Ark team know about this and ask them for replacement? Thanks.

Edited by Hirnsausen
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I did create a ticket, but this is ticket # 19, i never got any response to any of my other tickets (that were about other bugs). To my experience, the "support" never answers to tickets, there is only one and the same automated answer to all tickets whatever they are about.

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