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QUESTION: Server Crash Kileld Baby / How To Ask For Replacemernt


Hirnsausen

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QUESTION: Server Crash Kileld Baby / How To Ask For Replacemernt

Hi, I am playing on  the "OC Official PVE The Island 207" server, and almost daily, the server crashes and goes down without warning, sometimes for 30 minutes and sometimes for up to 4 hours.

When the server is up, there is a roll-back of around 5 minutes.

But the server-crash of Friday before 5PM Jamaican time (GMT-6h) caused me one of my valuable high-level therizinosaur babies that are raised for dragon boss fights, to die. The roll-back put the game (now me not ingame) to be at a point when i just had uncryoed the baby but before i was feeding it berries into its inventory. Worst time for a roll-back. When I came ingame again, the baby was starved to death.

Originally, I had uncryoed it, fed plenty berries, and did a number of other things afterwards.

My question is, how can I let the Ark team know about this and ask them for replacement? Thanks.

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