Ongoing Server Instability & Crashes

[catnip]

There appears to be multiple problems with multiple servers. Not only is there insane lag on them, but folks are getting black screens when they go to certain areas and are unable to log back into that server, and other servers are playing the roller coaster game of being up, then down, then up, rinse repeat. Tickets have been sent but very little action. Hello, WC, are you even home???

Edited August 23, 2020 by catnip

[ShoeHat]

Valguero556 down again.

NA PVE Valguero556 down for over 10 hrs now.  wake the gerbil, please.

 

[ancientprayer72]

42 minutes ago, ShoeHat said:

Valguero556 down again.

NA PVE Valguero556 down for over 10 hrs now.  wake the gerbil, please.

 

1102 valgureo is down as well been happening for a while now .

[NatiivePrincess]

Yeah it sucks My boyfriend and I Transferred to extinction 1061 to just tame dinos he went back to get more supplies on our original server and I stayed back to finish building but it kicked me out 4 hours in and now we both can't find the server and I have dinos over there its annoying because I was stuck on aberration for 3 days and now I'm stuck again its like why do I even play at all.

[ancientprayer72]

1102 server valgureo keeps disappearing any 1 have any ideas whats going on

server 1102 down again 

[LoK]

NA-PVE-XboxOfficial-Aberration738 is missing

My home server Aberration738 is not listed as an available server. There's several North American servers missing. What is going on? I was able to get into my server via an invite to join a friend, but the server listing is missing.

[MikeyW]

Official Extinction 1034 is down and missing in session list

And i thought this was one of the more stable servers

Your hardware is crap WC!

[Shadowrunner26]

Na extinction pve 1122 is also now missing  I literally just got their and built in tek for the first time and finally got my transmitters up and this happens :’( 

[Shadowrunner26]

NA official extinction pve 1122 missing also now :’( 

[NatiivePrincess]

Extinction 1061 pve Down too??

I was Stuck In Aberration For Like Days Until Finally Yesterday Morning I Found My Way Out. Then My Boyfriend Was Like "Lets Tame A Few Dinos In Extinction " So We Was In Extinction For Hours He Had To Go Back And Get Supplies From Our Original Server He Got Out Okay But Then I Got Kicked And Couldn't Find The Server Again Neither Could He To Go Back its disappears and reappears When it wants to moving back to my old rag Server it never lets me down??????

[GrumpyBear]

Sometimes they don’t show on list but are up.  Good way to check if it’s offline for real is battlemetrics.

[NatiivePrincess]

Its sucks but you have to keep refreshing I gave up I Said ??? Ark But My Boyfriend Kept Trying For Me He was Refreshing for two hours finally it showed up thank God we didn't move much because we went back to our old rag server for some reason the rag servers isn't having much trouble 

[ElementZeroS7L]

NA-PVE-CrossplayOfficial-TheIsland839 missing now

I swear, every bloody week it's something with this.

As a game developer myself, I'm embarrassed for you studio wildcard.

[WelshHalberion]

3 hours ago, LoK said:

NA-PVE-XboxOfficial-Aberration738 is missing

My home server Aberration738 is not listed as an available server. There's several North American servers missing. What is going on? I was able to get into my server via an invite to join a friend, but the server listing is missing.

Legacy-PVE-NA-XboxOfficialServer69 is down too. Same as you, can join through invite but doesn't show up on server list. Other servers are missing too

[Mean2u444]

On 8/22/2020 at 3:04 PM, Soulsmax said:

12 hours ago, Yllo said:

2 days without acces to my server PVE EU OFFICIAL CRYSTAL ISLES. allways this message i put a ticket since 2 days but no one asked me what should i do guys 

 

They released a couple of patches for connection to crystal isles, might have fixed your issue? 

I tired playing last night and the issues I was having mysteriously disappeared, didn't see anything regarding it in the patch notes... 

[Piffguru]

Servers not in list but not down?

For the last week or so I have noticed my servers on xbox official pve have been disappearing for hours at a time. At first I thought they were actually down from a crash or whatnot but now I am finding out that they are not down, people are still playing on them the entire time, the server just doesnt appear when searched for no apparent reason. The other day I was on my genesis server, had a bunch of yuti's raising, told my friend that his were ready for imprint, but he couldnt see the server. I was on and playing like normal with 10 other people online at the same time, So I log out and go to log in to confirm what hes saying and low and behold the server doesnt show. Ended up having to wait hours to get back in and do our imprints.

Every day for the last week ive been seeing my favorited servers not appearing like this and its becoming a problem. Seems to affect my genesis and extinction servers most often and aberration less so, and the island/valguero I dont think ive seen down at all recently. Anyone else having this issue or figured a workaround of some sort?

[Shayle]

and its down again ..... how many times people have to report it ? I've played on many other servers but this server doesnt stop lagging/crashing AT ALL. why is it so hard for wildcard to actually acknowledge there is a problem that needs to be addressed? 2-3x day we are crashing and if we are not crashing people are timing out. this is poor customer service 

[Wackysaurus]

 Usually the servers suffers when there are excessive structures and such, so what can they really do? Wipe a tribe for having too many structures or too many dinosaurs? It would be extremely unfair to punish one tribe even if they could be causing the issue. 

[Ucherbelau]

Any luck? 962 just disappeared again too smh

[Nokosa]

6 hours ago, Wackysaurus said:

 Usually the servers suffers when there are excessive structures and such, so what can they really do? Wipe a tribe for having too many structures or too many dinosaurs? It would be extremely unfair to punish one tribe even if they could be causing the issue. 

The issue is not due to structures.  The issue is due to an excessive amount of players connecting via VPN.  The lag is noticeably less when these users are offline.  Either the servers need to be updated to better hardware, or VPN users need to be block, and region lock needs to be put in place, otherwise the issue will persist.  That being said, of the other heavily populated servers we play on, with fewer VPN users, these issues do not exist.  

[Nokosa]

Also, it's down again. 

[Malvegil67]

SE 732 has been missing since the update...so much for imprinting dinos tonight. ?

[Alaka]

The NA-PVE-Official-ScorchedEarth732 has been offline since yesterday.

The NA-PVE-Official-ScorchedEarth732 has been offline since yesterday when it hung up to update.

[CeruleanL]

Official Server Not found

NA 734 was not found again after update. I did not know why this server always has such problem.... And all island servers seem to be okay, but this 734 . 

This is really annoying.

[bbenjb11]

no official servers

no official servers showing up, honestly don't know why im even bothering to report because it seems every report i've ever made has fallen on deaf ears of devs that really don't care.