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Ongoing Server Instability & Crashes


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Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

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2 minutes ago, Lobsterbrains said:

Nothing will happen by raging i forums, Wildcard does not care about anything but the bottom line, yeh its sad, but thats how it goes when moneymen arrives at a field :(

Sign this, and hope for the better, EU has had some succes regulating the online markets. :)

http://chng.it/nN8wfLSDkM

Wildcard will actually write you a mail saying, they do not help players as a result of internal policies, its arrogance at its peak, with these guys :(

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3 minutes ago, Lobsterbrains said:

Wildcard will actually write you a mail saying, they do not help players as a result of internal policies, its arrogance at its peak, with these guys :(

 

GM ChivalJune 24, 2020 00:49

Greetings Lobsterbrains,

We are sorry to hear that you have experienced an issue with the game and as a result lost your items. As a fellow survivor, we know what it feels like to have these things taken away and how frustrating it is.

Please know that if we could, we would fully reimburse you for your loss. Sadly, due to our current internal policy, we are unable to adequately compensate you for your losses. We have notified the engineers, so you will hopefully not have to encounter this issue in the future.

Should you have further questions or concerns regarding a different matter, please do not hesitate to contact us again. Thank you for your continued support of ARK: Survival Evolved. Have a Rex-cellent day!

 

Sincerely,

GM Chival
Studio Wildcard

 

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On 6/12/2020 at 8:53 PM, Ragnarok397 said:

Devs too high on codeine to care?

 

1 minute ago, LEDminer said:

It's unfortunate, but you can't really blame the GM for following orders.

Also, the message is likely a copy-paste, as with many other customer support services.

No blame, just stating the fact that Wildcard is run by arrogant people. And its not the army, so following orders is not really an excuse, its still your choice to work there and in that manner ;)

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5 minutes ago, LEDminer said:

It's unfortunate, but you can't really blame the GM for following orders.

Also, the message is likely a copy-paste, as with many other customer support services.

its not LIKELY a copy paste, its guarranteed a copy paste, notice the wording, and how it does not really get specific about anything, thats a dead giveaway, Wildcards support is a bot ;)

 

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So flesh and blood bots? just copy pasting premade messages, is kinda bot´ish ;)

Im sure you also got fired for not cheating people at Enron, so im not really seing how that is relevant to them being arrogant, they abviously do not take other people in to consideration in their attempt to make a living...... arrogance.

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Official Server 840 a weekend ago suffered a crash. Maintenance has been done but lag persists. Pillars dot the map, increased number of players and large bases exist.

Rubberbanding has gotten so bad and has not gotten better. I get about 2-5 seconds of play time before a rubberbanding hits. I live In the west coast. Several players have mentioned Wyverns fly off on their own even on passive when offline.

 

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