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Ongoing Server Instability & Crashes

invincibleqc

Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

Message added by invincibleqc

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Posted (edited)

Server 338 NA PVE The Island has been down for about 2 hours. It crashed yesterday and remained offline for 8 hours. The server has consistently crashed 3-5 times per day, 20 minutes at a time for the past 2 weeks. Since November of last year, the server's outage history shows a severe and steady decline in performance. Either a hardware related issue, or it is unable to handle the current player load.

This game should've been region locked.

Edited by Subverted
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Like most people on this post, I'm a long time player and extremely frustrated.

Server stability and reduction of lag should be the #1 priority of the developers at this point.

No new content, no new DLC or events.  Just fix current bugs, optimize current maps and focus on giving us adequate gameplay.    This is what your customers and player base want most.  Most of the tickets made for lost items or dinos are directly related to server stability.  If you wish to retain a player base, then focus on the issues that are causing people to leave the game.

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2 minutes ago, Cyclops said:

Like most people on this post, I'm a long time player and extremely frustrated.

Server stability and reduction of lag should be the #1 priority of the developers at this point.

No new content, no new DLC or events.  Just fix current bugs, optimize current maps and focus on giving us adequate gameplay.    This is what your customers and player base want most.  Most of the tickets made for lost items or dinos are directly related to server stability.  If you wish to retain a player base, then focus on the issues that are causing people to leave the game.

full agree

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On 4/10/2020 at 2:17 AM, Malathios said:

My Ragnarok server is having issues as well. Constant rollbacks 

There's only been a few that seemingly don't go offline. I've been on PVE Rag 81 and PVE Rag 408. Rag 71 is still in the list of online servers every time the other ones go offline and get rolled back but it is a very small chunk that stays online. Going to try going to 71 today and see how that goes.

 

I'm trying to get Easter wyvs and griffins but I'm afraid that I'll somehow lose my character if the server goes offline and glitches out. It would suck if Rag servers are like this the entire event. 

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16 minutes ago, Cyclops said:

Like most people on this post, I'm a long time player and extremely frustrated.

Server stability and reduction of lag should be the #1 priority of the developers at this point.

No new content, no new DLC or events.  Just fix current bugs, optimize current maps and focus on giving us adequate gameplay.    This is what your customers and player base want most.  Most of the tickets made for lost items or dinos are directly related to server stability.  If you wish to retain a player base, then focus on the issues that are causing people to leave the game.

The fact that there is not a 2-step "destroy" button in the inventory blows my mind. Its something very simple that would help prevent players from dropping thousands of items each minute. It might seem small in the grand scheme of things but it adds up.

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1 hour ago, Dynasource said:

Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

we do but it doesn't do much good,  sit there for hours waiting for your server to come back online because there's no one maintaining the servers.

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I also had to open a ticket, I lost my level 132 survivor yesterday after transferring my character on the server Island43 because it crashed a few seconds after the transfer.

A survivor who had completed all the alpha ascensions. I guess they will just replace my character with a level 100, unascended and without my imprints ID. Happy Easter event...

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I'm playing PVE. I have not noticed any issues so far on the maps I've transferred to except for Rag maps.

 

I normally reside on The Center, but I frequently travel to specific Rag servers (and have been doing so since before the event). Since the event started I've seen a dramatic increase in servers going offline, but it has only been Rag. Happened on different server numbers for 15 minutes to an hour at a time on average. 4 times within 2 days but it happened every time I made a trip to Rag. I have NEVER seen this happen in the months I've been playing before the Easter event, and now all of a sudden its a problem.

 

I have not tried other maps, I will probably try going to Valg, but something isn't right at least on Rag maps. It would really suck if this was a constant problem the entire event.

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1 hour ago, Cyclops said:

Like most people on this post, I'm a long time player and extremely frustrated.

Server stability and reduction of lag should be the #1 priority of the developers at this point.

No new content, no new DLC or events.  Just fix current bugs, optimize current maps and focus on giving us adequate gameplay.    This is what your customers and player base want most.  Most of the tickets made for lost items or dinos are directly related to server stability.  If you wish to retain a player base, then focus on the issues that are causing people to leave the game.

100% agree 

 

Also pretty sure some people comments on here are being deleted aswell lol 

 

The fact everyone is talking about it thread after thread being merged so it's not flooding the forums and making it look worse.

Wildcard failing and not caring at all to comment on it just shows what you should expect from them it's been this way for years nothing is going to change. With a few games around the corner wont mention any names but I do see ark losing alot of console players very soon to them.

Look at the switch version of the game and how they milked a entire audience says it all. 

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Posted (edited)
6 minutes ago, Joebl0w13 said:

You’re pretty wrong. Nothing in this thread has been hidden. 

Tried to like someones post and was getting a error. refreshed and it was gone 🤷‍♂️

 

Shame cause he had some valid points

Edited by DoughBoy93

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Posted (edited)

EU-PVE-Official-TheIsland78 - (v310.19)

 
 
Rank
#1133
Player count
0/70
Address
Status
offline
Distance
1095 km
Country
Germany
Uptime
7 Days: 71%,
 
I think the above says it all really. 71% uptime over the past 7 days is pretty poor by anyone's standards 
 
 
 
I don't mean to abuse the courtesy you have always shown,  however given the increasing page count on this I think it's a topic you really need to be aware of.
 
Something for after the Easter weekend.
 
Kind regards
 
Another edit, for this 
 
Offline Since
04/12/2020 7:21 PM
16 hours ago

 

 

Well update 4, after showing as dead this server was resurrected early today on a new IP. shame it was down for so long and the timing was bad, holiday weekend and all that.

My thanks to @lilpanda and the server team 

Edited by Hemplethwaite

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Posted (edited)

Genesis Official Server 602 Needs specific help

It's always down, crashes every hour, and has been like this for 2 weeks.

Can we please get some server side statistics posted here please so you can see what is going wrong!

We need your help.

See:
https://steamcommunity.com/sharedfiles/filedetails/?id=2058603859

Edited by ShadowRune2019

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Game crashes every time server saves (Official)

I've done some research and cant find this issue for official to be super common.. anyways every 15 minutes my game crashes (when the server saves). Wondering if anyone has any suggestions. 

Yes I've already verified files.

Yes I've reinstalled Ark entirely 

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21 minutes ago, GrumpyBear said:

I totally dont agree it’s all the Dino’s out,  it’s also the structures themselves.  The more built up a server is the more problems they have versus fresher servers.  

expecially when people build massive structures that are comprised mostly of greenhouse pieces.  omg the lag inducement from that is insane.

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