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Ongoing Server Instability & Crashes

invincibleqc

Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

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Our tribe has been stuck on Scorched Earth NA Conquest 20 for almost a week now. We cannot upload at terminals nor can we transfer in or out of our server. We have sent in countless reports and nothing has been acknowledged. Please fix immediately.

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Eu-Official-CrossArk-10-Valguero Bug/Crashed

Since yesterday the server is with lag/crash problems that freeze the game and crashed kicking all players. Today Server restart 3 time for the same reason, but like 8H ago Server crash and nobody can log in. The server appeares on the list now but everyone get "Lost connection"..

1 day not enable playing on the server.

Can you support the situation? Its weekend and alote of people wanna play the event too.

Thanks

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Immediately Cancel Eggcellent Event

Wonder why the servers* are down or lagged out?

Kids always jump to "ddos." It's not ddos. It's because of the 4x taming and breeding event. Large tribes pull out their cryopods and throw out a combined hundreds of tames to let them breed. This overwhelms the servers, rendering the game unplayable not only for those tribes but also for the vast majority of players.

Of course Wildcard knows this issue, and it is in their interest to not address official server issues now that Genesis sales have flattened out. They make more money when people rent unofficial servers.

I am collaborating with 2 gaming news journals to elaborate on this story. However, they wanted me to notify the developers of the issue first, even though the devs are well aware. Here is your notification. I welcome an urgent response from a developer (LinkedIn profile seal) and not a "community manager".

 

*refers to official; please do not contribute to thread if you did not realize it without this footnote

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I don't believe your theory. Even if unpodding of 100 dinos would cause lag this would not explain the frequent server freezes. It would require dozens of megatribes on each server unpodding hundreds of dinos every 15 mins. Your theory does not fit with facts.

I think one of the main reasons is that Wildcard is running multiple maps on one server to save server hardware.

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wow 22 instability threads got merged into this one in the last 15h alone!

makes one wonder what more it will take to get an "OFFICIAL & HONEST" statement from Wildcard about what is really going on with their servers!

i mean ANY information would be REALLY APPRECIATED!  this complete silence is what makes us mad!

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2 hours ago, Zapha said:

I don't believe your theory. Even if unpodding of 100 dinos would cause lag this would not explain the frequent server freezes. It would require dozens of megatribes on each server unpodding hundreds of dinos every 15 mins. Your theory does not fit with facts.

I think one of the main reasons is that Wildcard is running multiple maps on one server to save server hardware.

You're neglecting that these servers are held on "nodes" that contain multiple "servers" on one physical machine. It only takes one "arm" of that node to cause instability for any connected servers. Not only that, but it is cloud based, so many nodes are interconnected, meaning if one node experiences trouble, the other interconnected nodes take strain away from it, in turn causing strain on their own node.

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Seriously, this is ballsed up. The most success Im getting after today's patch is "unable to query server info for invite." That's IF it gets passed Steam saying the server is unavailable.  I thought for sure they had fixed the transferring issue last night, but it turns out they made it impossible to connect in the first place. Guess you can't worry about play being broken if you can't even play at all...

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Transferred servers, server crashed, now im tribeless?

Went to another server to do a trade, came back to my main one, server went down within a min, and after 40 mins when it comes back up, Im no longer in my own tribe? Character is there but I am gone from the tribe. How the hell does this happen and get fixed?

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Im guessing something with the latest patch went very wrong as there are lots of servers offline, two of which i was looking to play on.

guess i may as well watch FF VII twitch streams to pass the time.

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11 minutes ago, captyarrr said:

GOOOOOOOOOOOOOOOOOOOOOODmorning everyone and happy easter!!

Now let's find some eggs. 

Erm, no, nevermind. Not a single server we play on is online.

RIP imprints!! WE LOVE ARK!! WOOOOOOOOT!!

Same here. Server is down this early is a baaad sign.

Usually I hatch eggs, get baby to 10% and FO for the rest of the day since I can't do anything meaningful anyways - server can drop me at any time and crash is matter of time.

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You'll need to ban me if you want me to stop posting when NA39 goes down

It's been down for 8 hours.  This company is a joke.  You should give every single player on this server their money back, except for the duping jerkoff who keeps crashing it (you'd know that someone was duping if you'd done any research or investigating whatsoever).

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4 minutes ago, Dave192 said:

Im guessing something with the latest patch went very wrong as there are lots of servers offline, two of which i was looking to play on.

guess i may as well watch FF VII twitch streams to pass the time.

it's got more to do with it being a x4 breeding event, Half the servers are dino capped right now because people are dropping huge piles of eggs. 

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Posted (edited)
3 minutes ago, deedoubleu said:

Same here. Server is down this early is a baaad sign.

Usually I hatch eggs, get baby to 10% and FO for the rest of the day since I can't do anything meaningful anyways - server can drop me at any time and crash is matter of time.

It's us. The players. 

Can't ever be the company.

Altho, it must been said, that update was very welcome.

Edited by captyarrr

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Posted (edited)

717 PVE The Island is down... again, for the 7th+ time in the last 24 hours.. and multiple, sometimes double digit times a day, every day, for the past week, not to mention the insufferable lag every 7 or 8 seconds that never lets up.

Someone needs to get to the bottom of this, and stop ignoring the issue.

 

side note edit:: Several [][][][]_[][] tribes happily and openly bragged that it happens when they are duping eggs, but they seem to go unnoticed, and unpunished.

Edited by Sausagedog85

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