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Ongoing Server Instability & Crashes


balistikas
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Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

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Gen 2 934, 935, 936, 937, 938 and Gen 2 Legacy 946, 947.

All this 7 (7!) servers are on the same physical machine. When one of this servers crash it often drags all the other servers with it.

Example of this morning:

At 07:33 server 938 crashes.

lw6sGnf.png
 

At 07:58 while 938 is not responding (crashed, crashing, generating dump, or even booting), all the other servers on the machine start crashing one after other

yL4gUL0.png

This is just a real example of this morning. This exact same behaviour is happening 10-15 times a day on this machine. When one server crashes it grabs all the other servers on the same machine with it.

I would speculate about this is some memory leakage on the crashing server that hog the resources of the machine until every server crashes, result of limited shared resources (RAM) of the physical machine. But this is just speculation.

What is clear is that until you take a look at it and move some server to another machine or increase the shared resources this situation is not gonna improve. Please do it soon so we can enjoy gen2 without being worried all the time about if we can do x thing because it may crash or not. @lilpanda @Cedric

Edited by arkark
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EU-PVE-Official-GenTwo935

Has been constantly crashing since the latest patch like 10+ times per day. I'd really like to enjoy Gen2 and the summer event, but unless something is done its just basically a massive waste of time to try and play like this. After having crafted the same items the 3rd time due to constant crashes & rollbacks it just gets dumb...

https://www.battlemetrics.com/servers/ark/11708323

I've submitted several reports on the http://ark.gg/outage -form and also reported this on twitter to the devs and to the survivetheark -twitter... :(

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26 minutes ago, arkark said:

Gen 2 934, 935, 936, 937, 938 and Gen 2 Legacy 946, 947.

All this 7 (7!) servers are on the same physical machine. When one of this servers crash it often drags all the other servers with it.

Example of this morning:

At 07:33 server 938 crashes.

lw6sGnf.png
 

At 07:58 while 938 is not responding (crashed, crashing, generating dump, or even booting), all the other servers on the machine start crashing one after other

yL4gUL0.png

This is just a real example of this morning. This exact same behaviour is happening 10-15 times a day on this machine. When one server crashes it grabs all the other servers on the same machine with it.

I would speculate about this is some memory leakage on the crashing server that hog the resources of the machine until every server crashes, result of limited shared resources (RAM) of the physical machine. But this is just speculation.

What is clear is that until you take a look at it and move some server to another machine or increase the shared resources this situation is not gonna improve. Please do it soon so we can enjoy gen2 without being worried all the time about if we can do x thing because it may crash or not. @lilpanda @Cedric

Its funny, I literally said the EXACT same things you've listed here to a mate of mine on Steam chat just a couple of hours ago. 

I really hope we could at least get some sort of recognition that someone is indeed doing something about the problem. When the rates went up to 2x the crashes & lag seemed to be only worse. So if we're going to get Summer Bash and 3x and nothing is done, its basically going to be completely pointless to play at all. Which is a real shame - I really want to play Gen2 :( 

But brilliantly written man. I thank you on behalf of everyone on these servers. Please take a look at the situation @lilpanda @Cedric @Dollie

Edited by Nightgloom85
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7 hours ago, d00m said:

 

Simply disappointing to play ARK, more LAG, more BUG, more servers crashing all the time! It's very inconsiderate of the ARK community. Do everyone a favor? shift + delete all servers!!!

fully agree m8 934 is down yet again, i spend more time on this forum than i do in the game NOT BY BLOODY CHOICE

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20 hours ago, arkark said:

Gen 2 934, 935, 936, 937, 938 and Gen 2 Legacy 946, 947.

All this 7 (7!) servers are on the same physical machine. When one of this servers crash it often drags all the other servers with it.

Example of this morning:

At 07:33 server 938 crashes.

lw6sGnf.png
 

At 07:58 while 938 is not responding (crashed, crashing, generating dump, or even booting), all the other servers on the machine start crashing one after other

yL4gUL0.png

This is just a real example of this morning. This exact same behaviour is happening 10-15 times a day on this machine. When one server crashes it grabs all the other servers on the same machine with it.

I would speculate about this is some memory leakage on the crashing server that hog the resources of the machine until every server crashes, result of limited shared resources (RAM) of the physical machine. But this is just speculation.

What is clear is that until you take a look at it and move some server to another machine or increase the shared resources this situation is not gonna improve. Please do it soon so we can enjoy gen2 without being worried all the time about if we can do x thing because it may crash or not. @lilpanda @Cedric

I've been saying this since go-live:

 

unknown.png

I just don't think their server infrastructure can support as many Gen 2 instances running at the same time. They need to diversify away from this approach and spin up more servers or increase server resourcing to accommodate this many instances...

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Seriously, the game is perfect but unfortunately it's with the wrong company.

After years of so many bugs, lag, and servers crashing, what did you expect in Genesis 2?
At least manage to do the missions or who knows not to lose Dinos, items?
Difficult right?😶

 

WILD CARD can you at least answer us?

Before a server goes down a notification? or at least the time he was offline?

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And imagine, after just 6 years and an unfinised Ark they bring... ARK2 and have a second game to mess things up... and they will... but not with me anymore WC doesn't deserve my money... so no Ark2 for me... thats the only language any Developer who delivers poop understands... sadly Millions will buy unfinished poop that never will be finished and just stay as freaking bug fest... thats how the Business works... and tbh when i would make my Job like the People in Wildcard do theirs i would lose my Job and deserve it...

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The thing is... we can write everything down here... WC simply don't care... there is no Communication at all... jeah the Community crunches exist... but nobody cares about these... Ark is for Private Servers and Single Player, and even these are a total mess... and the Official Servers are totaly abandoned by Wildcard... its understandable... they try to make Profit... and thats the only thing they care for... its proven by their actions they don't want to have a good game that runs smooth... they want money... and this is fine... its a Business after all... and they don't get any Money from providing Servers... so they spend as little as possible... we allready paid... so for them it doesn't matter if we enjoy the game or not... if the Servers are invaded by Chinese and the Ping goes up about 200.... lags bugs... i mean the Skiff is still a mess out of a braindeads mind... i could go on atleast an entire day (not ingame day) with stuff WC should fix if they care... but im sure they don't even read this... atleast this is how they react sinces 193 sites...

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