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Ongoing Server Instability & Crashes


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Message added by invincibleqc

Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

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Na crossplay gen II server 1624 same song and dance.  At first it seemed like there was a pattern to the crashes but then went completely random as the day wore on.  This is ridiculous!  We in the community have been saying for years.  TEST YOUR UPDATES BEFORE DEPLOYMENT!  And when something goes wrong at least acknowledge that you know about it!  Things seemed like they were getting better for a while, even shortly after the gen 2 release and then this happens.  In the name of all things holy, PLEASE get this figured out and fixed.  Some compensation probably wouldn’t be a bad idea to be honest.  I have to agree with the statement if this is how Ark 2 is going to be, then maybe that shouldn’t be released until 2023 or 2024, ya think?

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17 hours ago, Zoglet said:

Not sure where and how to post or report this so forgive me in advance if I'm not doing right, and please feel free to recommend how to redirect to get this noticed/actioned.

Playing on XBox Gen2 EU servers (1595) 

Game would otherwise be great. We have pretty good gameplay with occsional lag, nothing unexpected, ping between 40-60. Then suddenly the lags increase more and more often for longer and longer (a minute at a time with position reset or somewhere totally different) until the lag spikes to 150-200 and we get disconnected. Then we are usually stuck in a disconnect reconnect cycle, often not getting online for more than a couple of seconds, max one minute, before the next huge lag and dc. This repeats for anything from 15 minutes to an hour or more and repeats an hour or so later. I have had upwards of 20 to 30 dcs in a single session, often requiring a full game restart and waiting until the server lets you back on (character already on server error). At the moment I genuinely spend more time on load screens and menus than playing. The game is either totally unplayable or when it is, you don't want to go out at the risk of dc and finding yourself dead when you finally get back on with your gear gone. It's happened a few times already. Today I was literally 400m from my base and it took me about forty minutes and six dc/reconnects just to get back inside and log off safe.

Lots of people raging in chat that it's dupers. Lots saying its not. Standard to and fro salt. What I can say is I went to four other servers and they all said they hadn't experienced anything as bad.

I appreciate Wildcard have a lot on their hands but I would be massively grateful if someone could advise or help or just someone from wildcard come on the server and see the behaviour for themselves because after a week of increasingly unreliable and broken gameplay I see no point playing further or restarting somewhere else only for the same to happen again later.

Thanks in advance for genuine help and advice.

Exactly the same is happening on gen2 1588 xbox one. Been like this since release pretty much. Ive sent in a ticket in hope they will look it up but i doubt it tbh.

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Could you fix the ping on the gen 2 server. It is at a steady 170 ping to 255 even with only 25 ppl on. Doing racing alpha missions are impossible right now. Even my main server is extinction, which is known for its hard lag, and it never got over 120 for me. I love the map, just really hard to enjoy all it has to offer, when we cant jump or sail without rewinding into a wall.

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hello,

since days the server has a ping of 190-250 ,lags of about over a minute,so taming and breeding is almost impossible thats the reason why animals or more dinosaurs dies, and the game isnt really fun cause u cant do nothing but wait for the game a handle the lags and waste ur time. its unaceptable that we had to wait for this map with nothing but lags  for  almost over a year, we were really exited for the game to start but seeing that the map doesnt get fixed since many days now its a waste of time and a waste of money.....

we hope that u could fix that soon.

 

sincerely yours,

the foxys a-team


 
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The server is down .. we can't play since yesterday, ping more than 200, it freezes and sends you to the main menu every 5 minutes, it's unacceptable, we pay for a game where we can't be even 5 minutes.. 

We demand maintenance and fix this, it's stressful, not only is this server there are several that have the same problem.

It is unacceptable that you have not answered me this since yesterday that I presented the first notice.

 

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 server pvp valguero 1096 on ps4 has been down for nearly two weeks, with absolutely no response for why. Like it isnt even known. If any support can see this could you give an idea of when itll be back

Please fix I have all my items on it. And for it to just disappear is heartbreaking and will cause to lose motivation to play 

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Just now, Cookieman2756 said:

 server pvp valguero 1096 on ps4 has been down for nearly two weeks, with absolutely no response for why. Like it isnt even known. If any support can see this could you give an idea of when itll be back

Please fix I have all my items on it. And for it to just disappear is heartbreaking and will cause to lose motivation to play 

Even if I and my tribe mates could just get our characters off would be tremendously helpful 

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  • bootstraptv changed the title to 899 gen two down 13+ hours
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