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Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

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EU-PVE-Official-Ragnarok72 down its te same like

I’ve put in a ticket everyday for almost 5 months. Call me persistent. 

If people aren't providing you with an answer, that's most likely because they don't have an answer.  This is a long thread with lots of people having issues,  don't get salty with the rest of th

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Server name : EU-PVE-Official-Ragnarok42

Region : EU

Map : Ragnarok

 

It's been reset to day 1 twice now, been like this for over an hour.

 

This has likely killed our babies as it's now 2:52 in the UK the only reason we were awake at this time was to imprint, that was just about to be done when the "minor update" was announced with a 10 minute warning. We can't sit up all night hoping the backup still exists or if the constant resets to day one will over write it.

Edited by F1tzy
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I just crashed on genesis 2 then server full and tribemate says I died I can’t log in he can’t find my body and I am loosing everything on me that’s some bull poop experience … 

 

you guys should fix your poop 

I know last experience on any forum or ticket is horrible so I don’t expect anything at all but it’s a crappy experience… 

 

wish you guys did more at this point 

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This is about genesis 2.

All the other dlc's (apparently) are fine.


I am playing on gentwo936 with a few friends, we were very excited to see how the story will end.

The first few days on the new dlc went fine, but it quick went badly.

At first it was the servers being constantly full, oke, that's doable..
Just doing the 'join' or 'refresh' game for several minutes-hours, not the greatest thing to do.

But, once you finally get in and I am talking about the past week (second week, gen2 came out).

The ping is insanely high, it's almost constantly 255+, with the occasional server crash.

So many [][][]-tribes are on this server, it's like playing with people that live on the moon, the connection is so poor.

And the dino's are glitching, jumping, phasing all over the place.

In short, the game is now unplayable and is far from enjoyable.

Like it's in early acces again.

 

Oh, one thing I'd also like to mention, which is a very important thing in my opinion.

Because of the big lags and dc's and what not, there is a lot of hate / discrimination on the server, especially towards the Chinese.

 

There should be a fix to this problem, else it will only escalate more and more.

A region lock came often by in the server's chat, the reason's can be guessed.

 

More Asia servers should be added and perhaps with a temporary transfer unlock, from the current EU and perhaps other region genesis2 servers, to new gentwo asiia servers.

So the players, that cause the high ping have a chance to switch servers, without too much loss of time and resources.

(But, avoid transfers from other dlc's to gen2, else that is going to be another problem.)

That is my suggestion, if it is possible at all.

That would probably solve the incredible bad performances on the EU servers.

 

Perhaps others, that read this post, could share their experience on their gentwo servers?

 

Hope this gets addressed soon.

Cheers

Edited by Balteraxe
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We really went in Ark:Crashfest season? Pretty much every recent server i been on (992 936 748 750 550 568), all have a insane ammount of crashes over the passed few days, vary from every hour to few hours, plus the regular rollback of 10-15 mins.

 

No idea what you 'patched' last night, but 'server stability' you can scratch from that list, aint working.

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Server name : EU-PVE-Official-Ragnarok210

Region : EU

Map : Ragnarok

Platform : PC

 

Bug : Server is down since yesterday patch

 

Just a tip : If you guys don't wanna work on fixing issues related to patch release during sundays, just don't apply patch during the weekend or fridays... Because I have a feeling the server will be back online on monday since it's taking that long to load a back-up and get the server instance back online.

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36 minutes ago, Sulivan said:

Server name : EU-PVE-Official-Ragnarok210

Region : EU

Map : Ragnarok

Platform : PC

 

Bug : Server is down since yesterday patch

 

Just a tip : If you guys don't wanna work on fixing issues related to patch release during sundays, just don't apply patch during the weekend or fridays... Because I have a feeling the server will be back online on monday since it's taking that long to load a back-up and get the server instance back online.

Server name : EU-PVE-Official-Ragnarok42

Region : EU

Map : Ragnarok

Platform : PC

 

This was a "Check back in ten minutes after the minor update, no need to restart your client" that wiped the server to day one, twice and is still offline since.

Edited by F1tzy
fixed spelling
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Server NA-PVE-Official-Gentwo995 has been crashing basically every 1-2 hours, even after that last supposed server crash fix. And this morning we've also been experiencing major lag as well-comparable to what we were getting on Rag 382 and 383 about a year ago. Usually there is a hard lag just before the server crashes. Could we please get this taken care of? It is making in nearly impossible to play.

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EU-PVE-Official-Ragnarok210 is back online but it's day 1, everything and everyone got wiped... like please ...

Other Ragnarok official servers got the patch and are fine except 42 and 210 that got wiped.
How hard is it to restore a backup pre-patch then reapply the patch?

Getting the server only back online is not enough, we lost all our stuff too. Is there something that will be done about this? Or we just start all over again?

 

Server name : EU-PVE-Official-Ragnarok210

Region : EU

Map : Ragnarok

Platform : PC

Edited by Sulivan
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1 minute ago, Sulivan said:

EU-PVE-Official-Ragnarok210 is back online but it's day 1, everything and everyone got wiped... like please ...

Other Ragnarok official servers got the patch and are fine except 42 and 210 that got wiped.
How hard is it to restore a backup pre-patch then reapply the patch?

Getting the server only back online is not enough, we lost all our stuff too. Is there something that will be done about this? Or we just start all over again?

 

Server name : EU-PVE-Official-Ragnarok210

Region : EU

Map : Ragnarok

Platform : PC

42 still the same, They could at least let us know if we've just lost everything.

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35 minutes ago, Sulivan said:

Ok 210 is offline now, at least they are working on it. Crossing my fingers ...

Server says its Germany, it's now 20:32 on a Sunday in Germany, the entire x2 event which is the only reason we were up so late when it was wiped is now wasted as well, at the very least "We're aware of issue with servers resetting to day one" would be nice but apparently that's far too much to ask from a lowly paying customer who has bought and supported your product since early access, we're only the very reason you were able to make this many dlc's in the first place.

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4 hours ago, F1tzy said:

Server says its Germany, it's now 20:32 on a Sunday in Germany, the entire x2 event which is the only reason we were up so late when it was wiped is now wasted as well, at the very least "We're aware of issue with servers resetting to day one" would be nice but apparently that's far too much to ask from a lowly paying customer who has bought and supported your product since early access, we're only the very reason you were able to make this many dlc's in the first place.

In the gaming world, they are pretty much on par with disabled people, really. Ive NEVER, I mean NEVER WOAW EVER seen such bad WOWOW work delivered from any game-company. They arent working on anything, they just trying things out. Dont expect anything from them. Thats what you should expect. Anything better is a win. HOLY DAMN them releasing ARK2 is going to be such a next level WOAW things up damn joke. They wont ever be able to deliver anything but half-witted crap.

Edited by SunsetErosion
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Posted (edited)
4 minutes ago, mudplayerx said:

I think it's time to reviewbomb Ark and this new expansion until they take these enormous server instability issues seriously.

They are taking it seriously. If you look at the patch notes, they are actively resolving issues. The thing is that it takes time to track issues, solve them, fix them, test them, deploy them, etc. There is no magic button they can push, so we all must be patient!

Edited by invincibleqc
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  • Angelorums changed the title to Server out Crystal Isles 836

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