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Please report official server outages using this form: https://ark.gg/outage

If you lost in-game progress such as your character, etc. due to a rollback please submit a Support Ticket to get in-game assistance.

Thanks!

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EU-PVE-Official-Ragnarok72 down its te same like

Every time I play this game lately, I feel like I'm being trolled.

If people aren't providing you with an answer, that's most likely because they don't have an answer.  This is a long thread with lots of people having issues,  don't get salty with the rest of th

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My unofficial PC server i play on just dissapeared. I played on it pretty much all day yesterday and the day before with my friend Ryley_Beast and me Beast_mode7575. it was modded so i don't know the exact name but it had instatame, 50x, boosted, and maybe some others. I would like it back because my friend was gonna be off for 2 days and told me to hold the base. but it was gone this morning.

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NA-PVE-Official-Ragnarok71 

This server is constantly crashing. Everyone on this server also knows its old. Im just here to give info on this server.

Currently its nearing unplayble. For some reason this server is ranked high enough of battlemetrics to attract a flood of new people. 

If you are one of these people, i recommend not staying. 

 

Now i dont know about any of of the other rags, but 71 has been crashing like absolute madness. The other day it crashed like 10 times in one day.

https://www.battlemetrics.com/servers/ark/449624

Even today, can see clearly from the graph that its crashed a handful of times just today. (attached pictures)

Here is what battlemetrics thinks is happening

 

Every 2 to 3 hours theres a rollback. on average it seems like the server is down for 40 minutes a wack every 2 to 3 hours.

 

 

graph.PNG

graph2.PNG

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NA-PVE-Official-TheIsland892 is almost crashing EVERY single day. Hello wildcard? could you just move your employee on fixing server crashes?

EDIT: also NA-PVE-Official-TheIsland891 crashed first and than after a couple of minutes NA-PVE-Official-TheIsland890 and NA-PVE-Official-TheIsland892 together. All 3 servers share the same IP.

Edited by Alessio89
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2 hours ago, Alessio89 said:

NA-PVE-Official-TheIsland892 is almost crashing EVERY single day. Hello wildcard? could you just move your employee on fixing server crashes?

EDIT: also NA-PVE-Official-TheIsland891 crashed first and than after a couple of minutes NA-PVE-Official-TheIsland890 and NA-PVE-Official-TheIsland892 together. All 3 servers share the same IP.

AND IT CRASHED AGAIN!

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5 hours ago, Alessio89 said:

when will Wildcard fix their crap servers? we got 2 damn crashes today. a friend lost top tier equipment and a high tier magmasaur (and no, your eventually max 201 is crap  refound!). We are all tired about your poor service.

Third damn crash!  Again 890-891-892,same ip, different ports. Your servers are pure liquid garbage.

Edited by Alessio89
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On 3/3/2021 at 3:26 AM, Egor said:

I had pretty close and very long chat with support managers, they complain that even if they would want to - they can't help to player. They don't have tools available for support managers to verify player's words and to satisfy players needs.

As to crashes - server side crashes happen 2-3 times a day, they also because of clients hardware?

 

I can pretty much quarantee they have tools and logs. If posting misinformation like this please post proof also.

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6 hours ago, Alessio89 said:

and we get another nice crash! Again all the 890-891-892 full cluster!

Hey @wildcard, what if we make loosing 25 minutes + 15 (world save rollback) of your life every day, every time we get a server crash? Would you like that?

Edited by Alessio89
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Hello,

we have problem - our server keep crashing every hour/every other hour. Each crash it is down for half an hour and roll back for another half an hour. We losing achievements, dinos, equipment. 

I posted about server problem here on the forum - nothing changed.
I created support ticket - it was instantly closed, said "we are not supporting server crashes, go to special server crash page to report".
I went to "special server support page" and reported there. And next day again. And again....

Still no improvements, not at all.

 

QUESTION: please advise, what we should do to bring company attention to our problem and fix it? Is there right place to file right kind of support request? As far as I know, not only our server has this issue - many server does. 

We all paid for the game. We spent many hours, many hundreds hours in this game. And now can't play. Please help us, advise what to do.

 

Our server crashes details are here: https://survivetheark.com/index.php?/forums/topic/525836-ongoing-server-instability-crashes/&page=157 
Support server crash suggestion page: https://support.survivetheark.com/hc/en-us/articles/221703808-My-server-is-down-What-do-I-do-
Server crash report page: https://docs.google.com/forms/d/19p2_r2z9wyazMXiJIlFINw0M32WCoUkv039yemwR3lE/viewform

I did them all, no help, no improvements on server situation.

 

P.S. Company, as workaround, not a real solution, to temporary improve the situation, you need to establish scheduled daily restart for the whole image. Not just server container - whole image. You definitely have resource leaks in both: server containers and utility containers too. Just restart server application will not help.

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We need an answer, people cant play, people cant transfer, people are getting crashed/DC/Cant log in.... and then getting rolled back...

What the actual fkc is going on??? 

Why did it take me 5... I repeat 5! meat runs to actually get back to base with the meat I've collected to feed our babies??!

Login, run around for 5 - 10 mins, get DC get rolled back to 4 - 9 mins after, every single time, every... single... time... for the last 2 days...

I'm referring to the Crystal Isles servers on crossplay...

If your having this issue, please respond here, and ask W/T/F// is going on?!?!!!

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  • lTaySoNl changed the title to 656 server unavailable in steam but available in epic games 2 days!
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