Demerus Posted February 26, 2020 Share Posted February 26, 2020 Server Rollbacks Official PC EXT 443 rolled back to before valentines event. Anyone else experience their server being rolled back? Link to comment Share on other sites More sharing options...
RealRoy Posted February 26, 2020 Share Posted February 26, 2020 Rag 408 has rolled back to prior to the Valentines day event. We did a lot of breeding and building and now it's all lost. We are utterly disgusted - no official word about it. I'm certainly not going to buy Genesis and may quit Ark all together. Link to comment Share on other sites More sharing options...
stressmaker1989 Posted February 26, 2020 Share Posted February 26, 2020 Yes, we (+150 Member tribe) experienced the same. Our Ab server rolled back for like 10 RL days. Link to comment Share on other sites More sharing options...
Abyzu Posted February 26, 2020 Share Posted February 26, 2020 Official Val 549 rolled back about 10 days also - hope this is getting fixed! Link to comment Share on other sites More sharing options...
HairyNevus Posted February 27, 2020 Share Posted February 27, 2020 Official Center NA-PVE-406 rolled back about 2 weeks. Link to comment Share on other sites More sharing options...
Demerus Posted February 27, 2020 Author Share Posted February 27, 2020 @lilpandaplease advise Link to comment Share on other sites More sharing options...
Wergine Posted February 27, 2020 Share Posted February 27, 2020 My server was also rolled back..my character has been deleted.. PvE aberration 377 Link to comment Share on other sites More sharing options...
Godey2u Posted February 27, 2020 Share Posted February 27, 2020 I no longer have an abb server, it’s missing Link to comment Share on other sites More sharing options...
Griff78 Posted February 27, 2020 Share Posted February 27, 2020 Official Extinction 503 rolled back.... to day 1. Everything gone. Not surprisingly, no response to ticket or via twitter. Link to comment Share on other sites More sharing options...
stressmaker1989 Posted February 27, 2020 Share Posted February 27, 2020 No solution yet ? Link to comment Share on other sites More sharing options...
holyec Posted February 27, 2020 Share Posted February 27, 2020 can confirm server 443 rollback and lost character and buildings Link to comment Share on other sites More sharing options...
Mongoose32216 Posted February 27, 2020 Share Posted February 27, 2020 7 hours ago, Griff78 said: Official Extinction 503 rolled back.... to day 1. Everything gone. Not surprisingly, no response to ticket or via twitter. same here on 503 since its launch and lost my 130 toon and all my giga rex armies Link to comment Share on other sites More sharing options...
McKinley Posted February 27, 2020 Share Posted February 27, 2020 18 hours ago, Abyzu said: Official Val 549 rolled back about 10 days also - hope this is getting fixed! I am on 549 just moved there 8 days ago completely wiped everything I had, I really want wildcard or a community manager to comment on this if they are going to fix it or were just screwed? Seems like they could get the right save file and import it to the server to fix the roll backs. But a comment from them would at least be night. Leaving us in the dark just makes us feel awful and really makes me rethink why I continue to support the company. Link to comment Share on other sites More sharing options...
Mongoose32216 Posted February 27, 2020 Share Posted February 27, 2020 10 minutes ago, McKinley said: I am on 549 just moved there 8 days ago completely wiped everything I had, I really want wildcard or a community manager to comment on this if they are going to fix it or were just screwed? Seems like they could get the right save file and import it to the server to fix the roll backs. But a comment from them would at least be night. Leaving us in the dark just makes us feel awful and really makes me rethink why I continue to support the company. totally agree with your comment, this lack of a response to such a huge issue is damning to this company's continually declining reliability Link to comment Share on other sites More sharing options...
McKinley Posted February 27, 2020 Share Posted February 27, 2020 The problem is that its almost just a big middle finger. I mean the worst part for me is that I put in a ticket and it was like they didn't even read my ticket and just sent the generic lost character form. Link to comment Share on other sites More sharing options...
Abyzu Posted February 27, 2020 Share Posted February 27, 2020 I hope you all are submitting bug reports. I got the following response to mine but haven't heard anything more. Its been 17 hours since I submitted it. NOTE: Val 549 has been restored and it looks like everything is back! Thank you for your report! Please be sure to have each field accurately and thoroughly filled out with as much detail as you can provide. This will help us in reproducing the issue and make fixing the bug that much quicker! It may take us some time to get to your report depending on the volume of reports we currently have, so please be patient with us. If we need any additional information from you we will be using the comments section here to get in touch or to add any updates from our end. - Wildcard Bug Support Team Link to comment Share on other sites More sharing options...
Demerus Posted February 27, 2020 Author Share Posted February 27, 2020 13 minutes ago, Abyzu said: I hope you all are submitting bug reports. I got the following response to mine but haven't heard anything more. Its been 17 hours since I submitted it. Thank you for your report! Please be sure to have each field accurately and thoroughly filled out with as much detail as you can provide. This will help us in reproducing the issue and make fixing the bug that much quicker! It may take us some time to get to your report depending on the volume of reports we currently have, so please be patient with us. If we need any additional information from you we will be using the comments section here to get in touch or to add any updates from our end. - Wildcard Bug Support Team That is an auto reply to your ticket. Don't get excited. This is also a server related problem to be handled by the server admin: @lilpanda by submitting an outage report. (Which im sure most/all of us have done already) Link to comment Share on other sites More sharing options...
McKinley Posted February 28, 2020 Share Posted February 28, 2020 Props to WC and GM Aytho you guys got 549 restored! Maybe though having a community manager letting us know the issue is being worked on would help cause a little less panic and frustration in the future. Link to comment Share on other sites More sharing options...
stressmaker1989 Posted February 28, 2020 Share Posted February 28, 2020 36 minutes ago, McKinley said: Props to WC and GM Aytho you guys got 549 restored! Maybe though having a community manager letting us know the issue is being worked on would help cause a little less panic and frustration in the future. Lucky for u! Hope the other servers will experience the same. Did u handle it over the normal ticket? i have the same GM in my ticket and he just said they only can restore our accounts.. not the server. Link to comment Share on other sites More sharing options...
McKinley Posted February 28, 2020 Share Posted February 28, 2020 I did a server outage report, ticket and reported it in bugs for the map. Link to comment Share on other sites More sharing options...
stressmaker1989 Posted February 28, 2020 Share Posted February 28, 2020 11 minutes ago, McKinley said: I did a server outage report, ticket and reported it in bugs for the map. Well, thanks! i'll give it a try. Link to comment Share on other sites More sharing options...
Griff78 Posted February 28, 2020 Share Posted February 28, 2020 Anyone hear any updates on ext 503 being restored? Link to comment Share on other sites More sharing options...
HairyNevus Posted February 29, 2020 Share Posted February 29, 2020 NA-Official-TheCenter406 just fast-forwarded two weeks (back to present) after being taken offline for a good 12+ hours. Would have been nice to know it was going to happen or a heads up on why it was down. It crashed suddenly while I was out and about, so I was checking for the next several hours to try and rejoin before my toon got eaten by the first wild dilo to spot me. Also, I had just repainted my base after the recent patch broke some colors. Now I get to do that again, yay! Link to comment Share on other sites More sharing options...
Griff78 Posted March 2, 2020 Share Posted March 2, 2020 Ext503 still wiped with no word at all if they looking into it. Although they have been tweeting about all the new Genesis servers they brought online. ? It seems that if our questions/concerns aren't related to Genesis they are just being ignored. Link to comment Share on other sites More sharing options...
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