Raenarae Posted January 4, 2020 Share Posted January 4, 2020 Is it normal for report tickets to immediately be marked "Solved"? Text obscured in case it's against the rules to share report information, but see below - the ticket I submitted was submitted with a status of "SOLVED". I attempted to create a follow-up, but the follow-up ticket was also created with a status of "SOLVED". It seems like the submitted tickets are immediately closed by the ticketing system without review, at least when looking at it. Is this normal? Has anyone else seen this behavior? I work in a technical support ticketing system daily, and have never seen it where a ticket is immediately set to a solved status upon submission. Does it mean the ticket is all but shouting into the void with no hope for reply, or support on the issue? Link to comment Share on other sites More sharing options...
Cowgirl Posted January 4, 2020 Share Posted January 4, 2020 It could be that you are reporting something that has been reported already and is being worked on so they closed it. Link to comment Share on other sites More sharing options...
johnm81 Posted January 4, 2020 Share Posted January 4, 2020 Could be someone is too busy cleaning the Cheetos in their neck beard to read your ticket as well... Link to comment Share on other sites More sharing options...
Raenarae Posted January 4, 2020 Author Share Posted January 4, 2020 1 hour ago, Cowgirl said: It could be that you are reporting something that has been reported already and is being worked on so they closed it. A response indicating that would be appropriate in that case; the ticket was opened with an immediate SOLVED state, which seems to indicate it won't even be reviewed. Link to comment Share on other sites More sharing options...
telausblade Posted January 4, 2020 Share Posted January 4, 2020 i have had them close several tickets with out so much as a replay in less than 10 mins Link to comment Share on other sites More sharing options...
Raenarae Posted January 4, 2020 Author Share Posted January 4, 2020 Well, at least it isn't just me @telausblade. Rather disappointing level of support, though. Link to comment Share on other sites More sharing options...
Emu Posted January 5, 2020 Share Posted January 5, 2020 Usually when that happens, afaik, it means they're aware of the problem. Though it would be nice to have a handful of words to let people know that in the report thread. Link to comment Share on other sites More sharing options...
genie45 Posted January 5, 2020 Share Posted January 5, 2020 this happens when stuff gets reported in the wrong sections for example reporting server issues as those should be reported here: https://ark.gg/outage Link to comment Share on other sites More sharing options...
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