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Windows Store PC Version

@Jatheish @Cedric  @StudioWildcard @Jen(Please help fix your wonderful game :()

PLEASE DON'T MERGE MY POST! IT GETS LOST AND FORGOTTEN LIKE ALL OF THE OTHER COMPLAINTS! I HAVE SPENT OVER AN HOUR MAKING THIS REPORT! THANKS!

 

I just thought I would make everybody aware of the state of the Windows Store version of Ark: Survival Evolved that Wild Card has been neglecting since 2017.

I have played the Steam version of the game for over 6,000 hours on my main account, and across all of my crafters and alts. I came to the Windows Store version for a new experience and to play with my many Xbox friends that play Ark. I have played about 150 hours in total and this is my experience. My goal is to bring awareness to the issues so that Wild Card can patch them.

 

Just to bring you up to speed quickly, Wild Card released a cross-play version on Ark: Survival Evolved on the Windows Store in 2017 that allows you to play with your friends on Xbox. This is extremely cool despite the issues I'm about to talk about. I will number them just so it's easier to read.

 

 

 

1. To start things out, the game starts okay with some minor bugs on the main menu. To press play, you have to hover your mouse to the right of the play button to even press it which defintely isn't intended. Very easy to work around, not a big issue.

 

2. Nearly EVERYBODY is plagued with the issue that keeps you from joining servers. This is a HUGE issue! You get an error that most of the time comes up, but not all the time. That error is "Cannot Retrieve Address". If you go and read the 2.5 star review ratings for the game, you will see that MANY people have this same issue and it hasn't been fixed for over 3 years now. You will get this error 95% of the time when joining servers and there is no fix. It happens for everybody at some point when playing the Windows Store version of Ark.

 

3. If you actually end up getting into a server, you will notice that when you type in chat, it's extremely laggy when you press Enter. It lags for about 1 second, sometimes longer and is even known to crash your game.

 

4. Probably the 2nd most annoying thing for me is that there is NO rain sound or music for some reason. I'm not sure why this bugs me so much, but simple things that immerse me into the game more aren't there, so I'm bugged by it.

 

5. The 2nd worst game breaking issue in this game is that the game stops rendering objects as you traverse the map (or when you spawn in a completely different area). The game stops rendering COMPLETELY after you die the first time or run around for a long period of time. The annoying work around for this is to rejoin. The problem with this is that if you were lucky enough to even get in a server, you will probably end up with the "Cannot Retrieve Address" bug for hours at a time will probably never be able to rejoin:

https://cdn.discordapp.com/attachments/422195082410852352/636007152666017811/unknown.png

 

6. This is probably the worst issue out of all them... the delayed updates between Xbox and Windows Store... I cannot tell you how many times I have had people complain about this issue. Wild Card has said that it really isn't their fault because of the delayed time it takes for Microsoft to certify their updates, which is understandable, but SOMETHING needs to be done about the delayed updates! PC PLAYERS CAN'T CONNECT TO A SERVER FOR UP TO A WEEK AFTER EVEN SMALL UPDATES/HOTFIXES are released!!! (this frustrates me so f***ing much, come on Wild Card!) If you have a base of your own, on ANY PvP server (or PVE if you're raising animals, etc), you are most likely going to get wiped almost immediately because you can't be there to protect yourself. Wild Card NEEDS to find a work around for this, it makes PvP servers UNPLAYABLE!

image.thumb.png.11b7508536d009441c02c1ec37bdd482.png

(This was posted April 1st, 2019 regarding the rendering issue. No action has been taken at all since he posted. Unbelievable.) @Cedric

image.thumb.png.09312ec05aef2bf958e6edde89ec1156.png

 

7. My last 2 issues that I will complain about:  1.  even if your mic is turned off in-game, it CONSTANTLY streams to everybody out loud no matter what you do. Every body has this issue. You basically can't talk in proximity chat at all because of this issue. 2.  there's an issue that every map has where shadows completely disappear and the game will get extremely bright, and then go back to normal. This happens at random and I don't know of any work arounds. This gives you extreme head aches and could probably cause seizures. (also, the lightning in the game is bugged. it flashes extremely fast like the shadow... it's probably even worse than the shadows!)

 

I might add more issues as I find them. There's several smaller things that I won't even bother adding.

 

Here's to hoping my thread doesn't get merged (lost forever) into a existing thread and that Wild Card will fix or address these issues ASAP. Thanks!

 

Here's a compilation of people complain about the delayed updates, just to show you how SERIOUS the issue is. If Wild Card can't fix it, they need to remove the game from the Windows Store. They're stealing fun from people the longer they ignore these issues.

 

image.thumb.png.ecd9867d1d805b962c65dd0f06374116.png

image.thumb.png.549e2651a71031a50b8526b297c23c6a.png

image.thumb.png.213849e11ed40d74520ea326f83424b6.png

 

image.thumb.png.6eb4433a81f546c75b54b85e216b6171.png

image.thumb.png.d427c5c57fb871fcded8513fac803512.png

image.thumb.png.e378f91cbfd89cea85ee20efe0ca0231.png

 

image.thumb.png.565dc78d99c70104219de122b12523ce.png

Probably 100 more people complain on the Microsoft Store about these issues.

 

Edited by RevolutionaryDeal6
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2 hours ago, RevolutionaryDeal6 said:

image.thumb.png.328c89abbc27e1eaeda122e2c4b56de9.png

 

Here is to hoping things get better. I don't think the developers of the actual game realize how serious things have been.

 

I put up 2 different support tickets and tried to get these issues resolved multiple times via Twitter since March. The truth of the matter is: They. Don't. Care. @Cedric has aknowledged the developers know of the bug but they won't do anything to fix it. Why the hell is it so hard for them to realise that the rendering issues are caused by 1 setting, if they "thoroughly" test it? Wildcard has your money. They don't care about your problems anymore. They're too busy making overpriced dlc.

 

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21 hours ago, BigRexBoi said:

I put up 2 different support tickets and tried to get these issues resolved multiple times via Twitter since March. The truth of the matter is: They. Don't. Care. @Cedric has aknowledged the developers know of the bug but they won't do anything to fix it. Why the hell is it so hard for them to realise that the rendering issues are caused by 1 setting, if they "thoroughly" test it? Wildcard has your money. They don't care about your problems anymore. They're too busy making overpriced dlc.

 

What you need to do it NOT stop trying. I'm working my butt off trying to get these issues fixed by constantly pressuring Wild Card until something is done.

I have messaged @Cedric on Twitter with no response at all which is disheartening. I have also Tweeted the actual Ark: Survival Evolved Twitter account with no response, but that doesn't mean they don't care.

We just need to keep on trying and not quit.

This problem will NOT get resolved if we quit trying to fix it.

Edited by RevolutionaryDeal6

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21 hours ago, BigRexBoi said:

I put up 2 different support tickets and tried to get these issues resolved multiple times via Twitter since March. The truth of the matter is: They. Don't. Care. @Cedric has aknowledged the developers know of the bug but they won't do anything to fix it. Why the hell is it so hard for them to realise that the rendering issues are caused by 1 setting, if they "thoroughly" test it? Wildcard has your money. They don't care about your problems anymore. They're too busy making overpriced dlc.

 

What is your Xbox gamertag?

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I'm not going to have the answers you want to hear but I have raised these concerns.  Every issue in the game is given some type of priority based on the resources we have.  Unfortunately, these Win 10 issues have not seen their time yet.

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30 minutes ago, Cedric said:

I'm not going to have the answers you want to hear but I have raised these concerns.  Every issue in the game is given some type of priority based on the resources we have.  Unfortunately, these Win 10 issues have not seen their time yet.

Cedric, the Windows 10 community has been begging for these issues to be fixed since the game came out on the Windows 10 Store (about 3 years of waiting) and nothing has happened since.

I really hope you understand the pure frustration everybody using the Windows 10 version feels. Many people have believed that the project has been completely abandoned(incuding myself) except for the late updates(expect for the recent one, props for that, amazing work).

I'm overjoyed that you even posted, but I'm skeptical that these issues will even be fixed at all considering the time frame from when these issues were first brought forward. I hope that you keep pressing these issue to the game developers until we see results.

Once again, thanks for the reply, it means a lot.

Edited by RevolutionaryDeal6

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This is not good enough! Why have a cross play server option that isn't updated at the same time as the clients on Xbox! Not the first time this has happened either. The least WC could do is provide an ETA if they can't get organised enough to have both SUPPORTED (????!!) platforms updated at the same time.

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Windows... every time... late update and WHOLE GAME INSTALL

Every single windows update, late, and then re-installs the whole game again.

total joke that after all this time and all these errors wildcard/microsoft are still making the same exact ones.

Children learn from mistakes why cant you?

 

I cant even be bothered to re-install this time around i really cant, bye bye all my work

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On 10/23/2019 at 2:23 AM, Cedric said:

I'm not going to have the answers you want to hear but I have raised these concerns.  Every issue in the game is given some type of priority based on the resources we have.  Unfortunately, these Win 10 issues have not seen their time yet.

You guys are basically neglecting a player base that you created yourselves. You basically just admitted that every windows 10 support ticket is given a back seat.

 

From a player who owns both the microsoft store version AND the steam version (as well as the rip-off dlcs) im absolutely tired of wildcards bullpoop.

 

from court cases to late updates, still havent got a clue, how you guys are still in the dev business is beyond me.

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Have to say, I tried to get back into this game on Xbox (running a dedicated on my windows server). The update lag alone was enough to put us off playing again, but then still having the issues connecting to the server we had playing a couple years ago (running dedicated hosted on an xbox) pretty much killed it for us and we moved on again. I check in every once in awhile to see if anything has changed..... Well, everyone in this thread knows the answer I keep getting.

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