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GenesisChronicles

So I bought the Genesis dlc early because I really wanted the Chronicle skins and the helmets been out yet I cant get it I've done it multiple times now reapawning and restarting the game after every try but yet no skin I tried getting the scorched notes first then the island and vice versa, look I'm just really bored of doing this repeatedly when it should of worked at the start my ps4 account name is Neonsteps-NZ could I please the skin I paid for via fixing the glitch/giving me a working solution or if not can I get a refund if I cant get the product at least maybe my money back

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