Survivor malfunction?

[A1DREW]

Survivor malfunction?

I am unable to sleep in a bed or simply log off of the game, my character must be killed in order to log back in successfully. If I lay on a bed or simply just log out without killing my character when I return to the game the ping is 255 and I get a connection time out message. However if I kill my character then log out when I get back on I can random spawn kill my character and then spawn at my base and everything is fine..This also makes it difficult for me to transfer with items on my inventory because the same thing happens. In order for me to transfer servers I must upload everything into ark data random spawn on the new map kill my character, then spawn at the base. Please help I've put in many tickets!