I brought the Ark Genesis Season pass on Xbox one

[KitsuneHugs 0]

I brought the Ark Genesis Season pass on Xbox one

Hello people, 

 

i have brought the season pass for genesis on Xbox one and I didn’t receive my HLNA cosmetic item what the season pass says it contains. 

[SaltyMonkey 781]

4 hours ago, KitsuneHugs said:

I brought the Ark Genesis Season pass on Xbox one

Hello people, 

 

i have brought the season pass for genesis on Xbox one and I didn’t receive my HLNA cosmetic item what the season pass says it contains. 

Did you buy the regular season pass in error?

[DamanWeylin 28]

If you purchased from a PC you may have gotten the desktop version which is not compatible with the playanywhere/Xbox version. By extension the Xbox version is also not play anywhere compat, so you won't get your skin on the PC.