AkatokuChaos Posted July 19, 2019 Share Posted July 19, 2019 3 hours ago, Grundy said: Just a sorry ? You as professional developers should have the correct equipment and proper people looking after this equipment, not a bunch of apes, swaning about not giving a monkeys about your customers, some of which have been there from the start! I expect more than just an apology people like myself have just lost a lot, and for what, because you diddnt have a back up for the back up ? Absolutely outrages ! You should be ashamed of yourselves what kind of establishment are you running? i have lost stuff from legacy when they stated they were shutting my server down and no longer supporting it and now this bs. i lost stuff all from beguinning of launch and i am very disappointed that they are not caring about their players and wouldnt even let us move things over from legacy to the new servers and now this crash happened and all mine and my tribes hard work is gone again. this is retarded and they should have acted in a better manner and should have not been able to lose the data. they should have had extra backups on secondary files to prevent issues like this 4 hours ago, Jaded20 said: 385 Being that they are wiping the server due to their own malfunction how can we submit a ticket to re coop all of our stuff sadly they wont redeem us even for any dinos and items we lost as well on this. Link to comment Share on other sites More sharing options...
Craggle Posted July 19, 2019 Share Posted July 19, 2019 Sometimes sorry just doesn't cut it. Link to comment Share on other sites More sharing options...
Bigfoot13 Posted July 19, 2019 Share Posted July 19, 2019 What will happen to our bases and character s as ive done boss fights all you seam to worry about is yourselves what about us gamers who put hours in your game just hope we can get items we all lost back and when will 383 be back up and running Link to comment Share on other sites More sharing options...
Akayronn Posted July 19, 2019 Share Posted July 19, 2019 Serveur ps4 385 à disparu pourquoi? Nous sommes sur le serveur 385 sur ps4 une semaine et nous avons perdu notre base et notre serveur a disparu pourquoi? Sa me marque aucun serveur trouver Link to comment Share on other sites More sharing options...
sezer66tirol Posted July 19, 2019 Share Posted July 19, 2019 Still nothing, we are in dark.Awesome just awesome. Link to comment Share on other sites More sharing options...
Vitamin Posted July 19, 2019 Share Posted July 19, 2019 Was haben sie Uns angetan, ihr habt keine Ahnung ihr Bastarde. Link to comment Share on other sites More sharing options...
sezer66tirol Posted July 19, 2019 Share Posted July 19, 2019 Die haben 2 Jahre harte arbeit in die Tonne geschmissen, so schaut es aus.Ich bin so etwas von wütend!! Link to comment Share on other sites More sharing options...
Knock386 Posted July 19, 2019 Share Posted July 19, 2019 Das ist dann wohl der perfekte Zeitpunkt um aufzuhören. Über 1000 Std Freude , Ärger und manchmal auch Verzweiflung einfach weg. Danke an alle Freunde von 386 Link to comment Share on other sites More sharing options...
P0eT1K Posted July 19, 2019 Share Posted July 19, 2019 I have to say it is unfortunate and a travesty to have a server completely corrupted or fried! My professor used to say backup, backup, backup and he meant in different places NOT the same server! Professional programmers know this, they live this and if THEIR stuff wasn't backed up and THEY lost it they would be beyond upset! Yes, you as the consumer of a game, namely, Ark Survival Evolved, should reap something from this failure on WildCards part! I believe they could retrieve the data from the nearest db save but aren't going to try because it will take man hours to fix it! Continue to complain and see if making a complaint to the BBB or your local consumer protection agency helps! The only way to make these developers own up to their failure is to maintain screenshots of your things daily, and back them up to a few other drives, not the same one, or a cd, drive, and external drive, to show YOUR papertrail and get them to give back your things. This is a travesty and lazy programmers and developers who haven't done their job correctly!! JMHO because I am a programmer and rely heavily on BACKUPS!! Link to comment Share on other sites More sharing options...
Bigfoot13 Posted July 19, 2019 Share Posted July 19, 2019 20 hours since they posted about the servers and still not on its a complete outrage they still havent done anything for us players even if they found a earlyer point but they dont think about us loyal players that play all the time. They dont respond to emails. Link to comment Share on other sites More sharing options...
Grey316 Posted July 19, 2019 Share Posted July 19, 2019 Do we know if we will get anything back at all , I've spent hundreds of hours on 386 , this doesn't make sense why is their no proper redundancy set up , I work with large and small company's and they all have back up soutions to data centres. Why is a multi million pond company not doing the basics. Link to comment Share on other sites More sharing options...
Grey316 Posted July 19, 2019 Share Posted July 19, 2019 Is this some sort of sick joke ? Someone please tell me this is a prank! What about our charter's , hundreds of boss ready Dinos and the hundreds of eggs I've collected ? I would like a response to this message for the community and how we will be reimbursed for the thousands of hours we have put in to the game. It is not fair on us at all and your lackluster apologie is no way near good enough. Link to comment Share on other sites More sharing options...
Chilje Posted July 19, 2019 Share Posted July 19, 2019 This is beyond unacceptable! We have spent so many hours and so much effort on 386. A little apology is meant to make that right? You as a company failed to store backup in a proper way, and we have to take the fall for it? Get back to us with something better than this please. At the very least, provide your loyal customers with compensation. Link to comment Share on other sites More sharing options...
Craggle Posted July 19, 2019 Share Posted July 19, 2019 Do we not at the very least deserve some communication on this situation that isn't just a canned apology? Link to comment Share on other sites More sharing options...
Crinna Posted July 19, 2019 Share Posted July 19, 2019 I was on 386 and lost everything, I didn't have loads of stuff like most of you, but what I had took me absolutely ages to get, as I was doing it all myself, now it's all gone, not right, not fair, give us all our stuff back Link to comment Share on other sites More sharing options...
Ninjaa Posted July 19, 2019 Share Posted July 19, 2019 Was on the 384 if my base has been wiped well i want to say ok no problem i will built an other one same for the dinos but the character i play with this character since i start pve i just pass the 100 level i got all the tek engrams except the dedicated storage i don’t want to get my base back i can imagine that this is hard but the character i think that the only thing i don’t want to lose Link to comment Share on other sites More sharing options...
Shinork Posted July 20, 2019 Share Posted July 20, 2019 where are my things and my character, I will not start the game again this is very unfair, it was many hours of dedication. server 384, nakedandafraid tribe. Create again the server use any backup they have, it is not possible that everything is lost, if so, you are a great amateur. Link to comment Share on other sites More sharing options...
Vitamin Posted July 20, 2019 Share Posted July 20, 2019 Bin nachts aufgestanden um die Futtertroge zu füllen, 3000 Element gesammelt, Ravager 325 Level Hatch gezüchtet, hab 40 Kryokammer voll mit gefrorenen Tieren, und Sie kommen mit einer dreckigen Entschuldigung? Wir wollen eine saubere Entschädigung, macht uns alle bitte wieder glücklich, es ist unwürdig was sie mit uns anstellen. Link to comment Share on other sites More sharing options...
sezer66tirol Posted July 20, 2019 Share Posted July 20, 2019 Ich habe seitens WC eine E-mail bekommen, es sei nicht möglich den 133 Charakter mit allen Bossen auf Alpha zurück zu bekommen! 105 Charakter könnten sie höchstens machen ohne Tek Engrame, Base, Materialen von Tonnen ,Gegenstände ,Blaupausen sind auch weg. Wenn ich lust habe, können sie mir auf den neuen Charekter die Imprints auch mitgeben mit den Dinos. Wenn ich einverstanden bin soll ich antworten. Link to comment Share on other sites More sharing options...
sezer66tirol Posted July 20, 2019 Share Posted July 20, 2019 GM Albireo (ARK) Jul 19, 2:41 PM PDT Greetings Survivor, Thank you for contacting Studio Wildcard Customer Support. I am Wildcard GM Albireo and I'm happy to assist you in your survival adventures today. We are really sorry to hear that you had the misfortune of losing a survivor. Sadly, we are unable to get back your original character. However, we are able to give your new character some exp. Please provide us with your previous character level and then we can get you an appointment. We are also able to help with tribe ownership and restoring imprinted dinos to the new character if you need it. Just let us know. What we CANNOT help with: -Restoring items, blueprints, element -Bringing your original survivor back to life -Ascending playersLevel Restoration - Please forward/attach any visual evidence you can provide of your previous character and let us know what level your character was lost at. Please note, if you do not provide visual evidence we cannot level your character past level 105 or help with engrams. For this appointment, You will login to your server that you provide to us. (If you would like to change servers, let us know ahead of time). Also, please already be in your tribe if possible. If you have not created a new survivor for that server yet, you will do so before the appointment. Also, please already be in your tribe if possible. We will then grant you a set amount of lost experience on top of what you have already earned with your new survivor. You can then choose your engrams, and your stats how you would like with this new experience.Imprints Transfer - If we are transferring dino imprints, please have any imprinted dinos out of cryopods before the meeting as well.Ownership Transfer - If you require ownership transfer, we will need you to arrange for at least 3-4 other tribe members to be online during the appointment in order to verify the legitimacy of the request If this sounds like a good option for you, please reply back with your character level (screenshot preferred) and we can send you the appointment link. Hope to hear from you soon! Link to comment Share on other sites More sharing options...
Vitamin Posted July 20, 2019 Share Posted July 20, 2019 Also, WC interessiert sich für uns nicht, Community auch, also wir sind allein mit unserem Problem geblieben; ( Link to comment Share on other sites More sharing options...
sezer66tirol Posted July 20, 2019 Share Posted July 20, 2019 Ja, es ist nun mal so.Schwer zu verdauen aber es ist vorbei wie es aussieht. Wenn man nicht fähig ist 4 Server in 4 Tagen zum laufen zu bringen, dann brauch ich mich auch nicht wundern über die zustände bei WC. Bodenlose frechheit, schämt euch!! Link to comment Share on other sites More sharing options...
Chilje Posted July 20, 2019 Share Posted July 20, 2019 5 hours ago, sezer66tirol said: GM Albireo (ARK) Jul 19, 2:41 PM PDT Greetings Survivor, Thank you for contacting Studio Wildcard Customer Support. I am Wildcard GM Albireo and I'm happy to assist you in your survival adventures today. We are really sorry to hear that you had the misfortune of losing a survivor. Sadly, we are unable to get back your original character. However, we are able to give your new character some exp. Please provide us with your previous character level and then we can get you an appointment. We are also able to help with tribe ownership and restoring imprinted dinos to the new character if you need it. Just let us know. What we CANNOT help with: -Restoring items, blueprints, element -Bringing your original survivor back to life -Ascending playersLevel Restoration - Please forward/attach any visual evidence you can provide of your previous character and let us know what level your character was lost at. Please note, if you do not provide visual evidence we cannot level your character past level 105 or help with engrams. For this appointment, You will login to your server that you provide to us. (If you would like to change servers, let us know ahead of time). Also, please already be in your tribe if possible. If you have not created a new survivor for that server yet, you will do so before the appointment. Also, please already be in your tribe if possible. We will then grant you a set amount of lost experience on top of what you have already earned with your new survivor. You can then choose your engrams, and your stats how you would like with this new experience.Imprints Transfer - If we are transferring dino imprints, please have any imprinted dinos out of cryopods before the meeting as well.Ownership Transfer - If you require ownership transfer, we will need you to arrange for at least 3-4 other tribe members to be online during the appointment in order to verify the legitimacy of the request If this sounds like a good option for you, please reply back with your character level (screenshot preferred) and we can send you the appointment link. Hope to hear from you soon! Thank you for getting back to us. I think I was level 91. I'd like to gain exp and also have my imprinted dinos back once I've chosen a server. Please provide me with an appointment. Will the same server be safe to return to? Link to comment Share on other sites More sharing options...
Grey316 Posted July 20, 2019 Share Posted July 20, 2019 On 7/19/2019 at 12:52 AM, Grundy said: Link to comment Share on other sites More sharing options...
Grey316 Posted July 20, 2019 Share Posted July 20, 2019 On 7/19/2019 at 12:52 AM, Grundy said: 1 hour ago, Chilje said: Thank you for getting back to us. I think I was level 91. I'd like to gain exp and also have my imprinted dinos back once I've chosen a server. Please provide me with an appointment. Will the same server be safe to return to? Thanks for coming back to us I was level 97 I would also like the exp back and my Dinos please , can I have an appointment also. Link to comment Share on other sites More sharing options...
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