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Support failing?

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So I lost my character just over a week ago transferring servers (an intended and integral part of the game) yes I know I could of made several characters on different servers, I have reported the issue with not even so much as an automated response email, my character had all bosses except king Titan on alpha difficulty and my character was lvl 133 and I read that apparently wildcard can only restore to 105 and no further nor ascended status and therefore not unlocking all my tekgrams so my questions are why have I not heard anything at all from wildcard as I said not even an automated email thanking me for my submitted ticket and secondly why have I paid for a game that can not fully reimburse a character to the status it was before a deletion? Should I just demand my money back under trading standards regs and play on game pass

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