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Customer Service tickets being insta-solved/closed


catnip

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@JenSome friends of mine did as you requested and submitted tickets regarding losing their characters due to the rollback on Island 49 server. Their tickets were instantly marked as solved and subsequently closed with no resolution to their problems. One of the folks involved is the only member of his tribe on his SE server, with no way to take care of his bases and animals there. How is this insta-solving of tickets in any way, shape or form a solution to his or others problems?

 

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