Avaraxius Posted April 8, 2019 Share Posted April 8, 2019 4 hours ago, Jabo1988 said: 4 days no answer.... Ark ur trash 12 hours ago, Addict said: Ticket opened for 3 days, not even 1 damn answer....what a freaking joke weekends there is mostly no support and i do not think at least it seem that they did not change their policy on that for this incidents caused by their bug. thats the good thing about patches /fixes before weekends. Link to comment Share on other sites More sharing options...
Addict Posted April 8, 2019 Share Posted April 8, 2019 1 hour ago, Avaraxius said: weekends there is mostly no support and i do not think at least it seem that they did not change their policy on that for this incidents caused by their bug. thats the good thing about patches /fixes before weekends. yeah man I get that. But why shoud we suffer because of them ?? This is not a free to play game. We bought it, most of us got all dlcs. And they just screw us now. They did a huge mistake, not sure any other gaming company did something like that ….And now what ? We should wait weeks/months to get our characters back ? I am lucky because I have tribemates. But what about the players that play alone ? What about their base ? Dinos ? That takes time. This is not cool at all. They should freaking work 24/24 to fix their own mistake. If I would lose my character during a transfer because of my own fault I would have been ok with waiting that much. But this is not our mistake, its theirs, and they don't give a fk about it. Its something like, hey you lost your chars, soryy, make a ticket, wait 1 month, and maybe we will give it back to you. Link to comment Share on other sites More sharing options...
Azrael777 Posted April 8, 2019 Share Posted April 8, 2019 this is a disgrace... Still no resolution on the issue... Link to comment Share on other sites More sharing options...
Azrael777 Posted April 8, 2019 Share Posted April 8, 2019 And now my server is gone for 6 hours now..... Link to comment Share on other sites More sharing options...
notreplay Posted April 8, 2019 Share Posted April 8, 2019 And what is the use of writing tickets? Silence is complete. Nobody is answering. Nothing restores ... Link to comment Share on other sites More sharing options...
Zatno Posted April 8, 2019 Share Posted April 8, 2019 Link to comment Share on other sites More sharing options...
theloweredgoatoftheheathen Posted April 8, 2019 Share Posted April 8, 2019 after the rollback and the server gone allnight I would like my 95 dollars back and to be finished with this game Link to comment Share on other sites More sharing options...
Lawman213 Posted April 8, 2019 Share Posted April 8, 2019 We are now into the proper working week. Anyone heard anything of people receiving support yet. Bad enough no official responses from the wildcard team who just seem to pass the buck to customer services Link to comment Share on other sites More sharing options...
Demerus Posted April 8, 2019 Share Posted April 8, 2019 On 4/6/2019 at 10:21 AM, Lawman213 said: Im approaching 36 hours since ticket posted. Ticket volume is and always has been high. You might have to multiple that wait time by at least 20. Link to comment Share on other sites More sharing options...
Myshizgotdeletedwhoop Posted April 8, 2019 Share Posted April 8, 2019 Total joke I'm another sucker that's waited since Thursday for a fix to the stupid character loss after the update/roll back with no reply to my tickets or any attempt to fix this!! Wildcard have to be the worst company ever I paid full game price and baught all 3 DLC's! PEOPLE DO NOT BUY ATLAS!!!! Link to comment Share on other sites More sharing options...
Flaredwellzy1 Posted April 8, 2019 Share Posted April 8, 2019 Currently my tribe is at 96 hours since we all put tickets in.. We built in Adobe in se.. No idea what is gonna be left now Link to comment Share on other sites More sharing options...
Soldier905 Posted April 8, 2019 Share Posted April 8, 2019 Just remember they said " their team is bigger than it has ever been" ...yet still get the "high ticket volumes" ..... Link to comment Share on other sites More sharing options...
Westley Posted April 8, 2019 Share Posted April 8, 2019 I am also several days into my ticket with no response. I don't want to loose everything!!!! Link to comment Share on other sites More sharing options...
Lawman213 Posted April 8, 2019 Share Posted April 8, 2019 Ced has responded saying increased effort to help everyone affected. Hopefully gets to those with short decay timers left asap Link to comment Share on other sites More sharing options...
Westley Posted April 8, 2019 Share Posted April 8, 2019 How are you informed that your character is restored? I've been waiting since the roll back. My wife has an account on one of the servers I have bases on so she is keeping that alive. I have 25 boss rexes, a giga, and a few other dinos on another server that she can't update (not part of tribe there). I really don't want to loose them. Link to comment Share on other sites More sharing options...
Lawman213 Posted April 8, 2019 Share Posted April 8, 2019 Its my understanding that they setup an appointment throught the ticket system. I havent went throught it im currently one of the unlucky people aswell to lose character and i play solo but i have 5 more days til dino decay hoping they sort me before then. My allies shud be able to place unlocked troughs to top up food as gigas and gachas dnt hold much unless good food stats Link to comment Share on other sites More sharing options...
Soldier905 Posted April 8, 2019 Share Posted April 8, 2019 8 hours ago, Addict said: yeah man I get that. But why shoud we suffer because of them ?? This is not a free to play game. We bought it, most of us got all dlcs. And they just screw us now. They did a huge mistake, not sure any other gaming company did something like that ….And now what ? We should wait weeks/months to get our characters back ? I am lucky because I have tribemates. But what about the players that play alone ? What about their base ? Dinos ? That takes time. This is not cool at all. They should freaking work 24/24 to fix their own mistake. If I would lose my character during a transfer because of my own fault I would have been ok with waiting that much. But this is not our mistake, its theirs, and they don't give a fk about it. Its something like, hey you lost your chars, soryy, make a ticket, wait 1 month, and maybe we will give it back to you. It wouldn't be your fault either by transferring your character as the system has been flawed since day one so it would be their fault which is why they RE INTRODUCED the transfer system with SE and its still broken !. Iam glad theres more people coming to expect more from a company that you paid money to and expect a product to work as intended . The people that try to bow down and make excuses for a company in any form ruin it for everyone in the community . Remember no company is a "friend" to anyone so there's no point to defend them unless your getting paid by them which those that constantly defend them stick out ....We as players should not have to deal with the shoddy work their doing and should hold them to a higher standard which they should be holding for their self but are not..... All these issues should have been done with when the game was in EA , no excuses . Link to comment Share on other sites More sharing options...
Flaredwellzy1 Posted April 8, 2019 Share Posted April 8, 2019 Anybody know whether it is safe to create a character on the same server cluster and transfer in and out just to check the base and tames?.. I could potentially fill the troughs to keep tames alive and (most of my tames including breeding lines are in pods) so could potentially grab them when the cryo fridge and freezers despawn Link to comment Share on other sites More sharing options...
Soldier905 Posted April 8, 2019 Share Posted April 8, 2019 6 minutes ago, Flaredwellzy1 said: Anybody know whether it is safe to create a character on the same server cluster and transfer in and out just to check the base and tames?.. I could potentially fill the troughs to keep tames alive and (most of my tames including breeding lines are in pods) so could potentially grab them when the cryo fridge and freezers despawn Ive seen players loose their characters from creating more than one character per server or being on same server as another . Sadly only thing you can do is hope a tribe mate can help or an alliance member . Link to comment Share on other sites More sharing options...
Flaredwellzy1 Posted April 8, 2019 Share Posted April 8, 2019 All our tribe have suffered the same fate.. None of our tribe have been on the server since we all got deleted, really don't want to loose my breeding lines and my element producing gatchas 12 minutes ago, Soldier905 said: Ive seen players loose their characters from creating more than one character per server or being on same server as another . Sadly only thing you can do is hope a tribe mate can help or an alliance member . Link to comment Share on other sites More sharing options...
Aylana314159 Posted April 8, 2019 Share Posted April 8, 2019 23 minutes ago, Flaredwellzy1 said: All our tribe If everyone is affected how will you get tribe access? Link to comment Share on other sites More sharing options...
Flaredwellzy1 Posted April 8, 2019 Share Posted April 8, 2019 7 minutes ago, Aylana314159 said: If everyone is affected how will you get tribe access? Good point.. No idea.. If I can't get into my tribe I will get my podded tames.. Which is most of them when the cryo fridge decomposes Link to comment Share on other sites More sharing options...
Kevinelkins1127 Posted April 8, 2019 Share Posted April 8, 2019 Anyone that is solo tribe or in a tibe with others, that cant access character and cant get on because it says make a new character even though yours is there has WC fixed your stuff yet? Monday 4pm est wondering if anyone heard any new news about anything considering this? 4 days ticket still open. I know stuff will auto decay, or dinos will die of food. Heard there is a glitch whee cryod dinos are dying because food is draining that you have to uncryo to fix? Is this true on pve xbox? Link to comment Share on other sites More sharing options...
Kevinelkins1127 Posted April 8, 2019 Share Posted April 8, 2019 1 hour ago, Lawman213 said: Its my understanding that they setup an appointment throught the ticket system. I havent went throught it im currently one of the unlucky people aswell to lose character and i play solo but i have 5 more days til dino decay hoping they sort me before then. My allies shud be able to place unlocked troughs to top up food as gigas and gachas dnt hold much unless good food stats Im solomaswell. Nothing yet no news no information 4 days on tucket its put in correctly with screen shot of me standing sleeping from ally taken pucture Link to comment Share on other sites More sharing options...
Lawman213 Posted April 8, 2019 Share Posted April 8, 2019 There was a post regarding cryo dinos they shudnt starve as they are techically jst a string of data in a pod. I dont kno if i have a body on my server as my doors are locked to everyone but an ally has place unlocked troughs and filled them for me to top up food. Id suggest similar if you can Link to comment Share on other sites More sharing options...
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