Addict Posted April 5, 2019 Share Posted April 5, 2019 1 minute ago, QueenBea said: Same. Ticket open 20 hours and counting. Looks like my weekend suddenly opened up. If not fixed, I will not be returning. I play pvp because (for me) the risk of loss gives value to my progress. A loss in this manner negates that value. WC's complete lack of communication on this massive issue just adds insult to injury. "if you lost a char, put in a ticket." Gee thanks Jen. Why didn't I think of that. Steam has a new survival game every week and I definitely have another $60 to throw away. You should ask for a refund from steam . WC don't give a damn about us, we lost everything because of them, not because of us . They should be able to refund you. I know I will, if I don't get my fking 123 full tek engrams character back. Link to comment Share on other sites More sharing options...
Zatno Posted April 5, 2019 Share Posted April 5, 2019 still waiting on character fix, all baby's are dead by now.... Link to comment Share on other sites More sharing options...
Jabo1988 Posted April 5, 2019 Share Posted April 5, 2019 The worst part about it is losing 100% imprints... Giga... Reaper... Tames that take time... If i dont get my character back im done with ark.. They try to fix but causes more damage..... People say ark is died well they may be right.. Link to comment Share on other sites More sharing options...
Fukushu Posted April 5, 2019 Author Share Posted April 5, 2019 It's the weekend, they do not work on weekends. You will need appointments and all those appointments are already taken for the next 1-2 weeks. Link to comment Share on other sites More sharing options...
Jabo1988 Posted April 5, 2019 Share Posted April 5, 2019 Oof just found out from a buddie of a other tribe that also lost his character that yea he got his back but.......LOST ALL HIS IMPRINTS... Link to comment Share on other sites More sharing options...
Mynamejeff Posted April 5, 2019 Share Posted April 5, 2019 hell they can keep the character I want my imprints Link to comment Share on other sites More sharing options...
Jabo1988 Posted April 5, 2019 Share Posted April 5, 2019 Right...... Ark just say it... You guys suck and oh yea thanks for the patch it help a lot... Link to comment Share on other sites More sharing options...
Udju Posted April 5, 2019 Share Posted April 5, 2019 3 hours ago, Golfparken said: Why does ark hate mee so Much ....if i make another profile can i then Play whit out losing my lost survivor forever ? does any one now ? Please note that making a new character in your game will delete your previous one. At the moment, there isn't a way to restore a character after making a new one and all deleted progress of the character is unavailable for us to retrieve. this is from the official page for lost chars from the support: https://support.survivetheark.com/hc/en-us/articles/217178337-My-character-was-erased- i don't understand why they don't make a rollback to a safefile where all chars are still there, they seem to prefere to give us back our chars but we will loose all dinos and structures! Link to comment Share on other sites More sharing options...
artas2197js Posted April 5, 2019 Share Posted April 5, 2019 they did an update and nothing solved I want my char WILYKAT lvl 99 back and with all the dinosaurs print on it Link to comment Share on other sites More sharing options...
QueenBea Posted April 5, 2019 Share Posted April 5, 2019 6 minutes ago, Udju said: Please note that making a new character in your game will delete your previous one. At the moment, there isn't a way to restore a character after making a new one and all deleted progress of the character is unavailable for us to retrieve. this is from the official page for lost chars from the support: https://support.survivetheark.com/hc/en-us/articles/217178337-My-character-was-erased- i don't understand why they don't make a rollback to a safefile where all chars are still there, they seem to prefere to give us back our chars but we will loose all dinos and structures! Because the issue isn't that the characters are gone... my character is still there, sleeping in our base. Its that somehow it is no longer connected to my account Link to comment Share on other sites More sharing options...
NasLeo Posted April 5, 2019 Share Posted April 5, 2019 after 24h no one from GM ark staff ansfer back on ticket after 4400h on ark to lose all so for nothig are crazzy i canot andersten what a noob working for ARK Link to comment Share on other sites More sharing options...
jansenv Posted April 5, 2019 Share Posted April 5, 2019 10 minutes ago, NasLeo said: after 24h no one from GM ark staff ansfer back on ticket after 4400h on ark to lose all so for nothig are crazzy i canot andersten what a noob working for ARK With the massive volume of tickets happening due to their blunder, it will probably be over a month. It was 3 weeks during a random deletion when it just effected me - imagine how overwhelmed they are going to be due to this. Link to comment Share on other sites More sharing options...
Udju Posted April 5, 2019 Share Posted April 5, 2019 1 minute ago, jansenv said: With the massive volume of tickets happening due to their blunder, it will probably be over a month. It was 3 weeks during a random deletion when it just effected me - imagine how overwhelmed they are going to be due to this. so thats why they should rollback Link to comment Share on other sites More sharing options...
jansenv Posted April 5, 2019 Share Posted April 5, 2019 Just now, Udju said: so thats why they should rollback They don't know how to roll back without mass deleting accounts, apparently, so whats the point lol Link to comment Share on other sites More sharing options...
Spiret Posted April 5, 2019 Share Posted April 5, 2019 Link to comment Share on other sites More sharing options...
Legrange Posted April 5, 2019 Share Posted April 5, 2019 13 minutes ago, NasLeo said: after 24h no one from GM ark staff ansfer back on ticket after 4400h on ark to lose all so for nothig are crazzy i canot andersten what a noob working for ARK maybe they just do not have time to work out so many tickets in a short time? Link to comment Share on other sites More sharing options...
Quilleute Posted April 5, 2019 Share Posted April 5, 2019 8 hours ago, noodaboy said: Characters being deleted has been happening for years now. Many player ignore this issue until it happens to them. Happened to me. Happened to my tribemates. Workarounds include: 1) Never transfer character on a regular basis. 2) always have another character on another server. 3) if solo, always add one friend in tribe who rarely play. 4) if you dont have friends, PIN lock your important storages. Im sorry but your bases will expire. you will get mad, you will rage quit. but you will always return because we are all bunch of addicted nuts. Preach brother ? That s*** may be the next ark bible ?? Link to comment Share on other sites More sharing options...
JSacra Posted April 5, 2019 Share Posted April 5, 2019 2 hours ago, jansenv said: They have made a statement that they will not be helping us out with any engrams or advanced levels, so yes, they will help, but only in the laziest way possible. unacceptable by me. Actually no. That is not all they did. Many people had their full char restored somehow. Read through this thread. I understand that you are not one of those, but that does not mean they are not working hard to resolve this. I know that you are upset and this will just end up being an argument, so I will not comment any further. The devs are not lazy, they do care and they are doing everything they can to fix things as best they can. ? Link to comment Share on other sites More sharing options...
jansenv Posted April 5, 2019 Share Posted April 5, 2019 3 minutes ago, Spiret said: holy fk all of my ranting at him on twitter actually worked Link to comment Share on other sites More sharing options...
jansenv Posted April 5, 2019 Share Posted April 5, 2019 1 minute ago, JSacra said: Actually no. That is not all they did. Many people had their full char restored somehow. Read through this thread. I understand that you are not one of those, but that does not mean they are not working hard to resolve this. I know that you are upset and this will just end up being an argument, so I will not comment any further. The devs are not lazy, they do care and they are doing everything they can to fix things as best they can. ? Those restorations were a coincidental side-effect of the second rollback they did to some servers. As many as were restored were deleted in this second rollback. For example one of my friend has a character back after but 3 more lost them after being spared by the first rollback Link to comment Share on other sites More sharing options...
JSacra Posted April 5, 2019 Share Posted April 5, 2019 1 minute ago, jansenv said: Those restorations were a coincidental side-effect of the second rollback they did to some servers. As many as were restored were deleted in this second rollback. For example one of my friend has a character back after but 3 more lost them after being spared by the first rollback Read this thread that you are commenting in ? devs are restoring engrams. I am sorry, but please read the thread. You will see everything you need in order to understand what is going on. If you only read the posts that quote you, you will miss most of the important stuff. I'm gone. Take care and good luck to you. I hope it works out. Link to comment Share on other sites More sharing options...
TheDucko Posted April 5, 2019 Share Posted April 5, 2019 5 minutes ago, Legrange said: maybe they just do not have time to work out so many tickets in a short time? Thats not our problem, thats bad management. All big companies get hundreds support tickets every hour, but they will always respond faster than WC. Theres problem, which they dont want to solve with money (hiring people to handle those tickets, etc), they just let us wait and think its fine. Link to comment Share on other sites More sharing options...
yHorKzz Posted April 5, 2019 Share Posted April 5, 2019 I lost my character with everything tek released. I want him back Link to comment Share on other sites More sharing options...
Gaugee Posted April 5, 2019 Share Posted April 5, 2019 Still waiting on a response from a GM approaching 24 hours... Fix this crap, I see my character sleeping on the floor! Link to comment Share on other sites More sharing options...
kelive Posted April 5, 2019 Share Posted April 5, 2019 Awesome the patch still loaded up the wrong save. Hey maybe idk try getting us the save from yesterday and load it up and see what happens? No? So.... you would rather restore 2 servers of chars and give their imprints? No? Well played WC well played. Link to comment Share on other sites More sharing options...
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