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Bionic Costume Skins (Purchased) Missing from Game

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So I purchased the quetz skin for 79p I installed restarted game (that didn't spawn it in) so I hard reset the XB1X and that hasn't worked. So I guess the question is what's going on, what am I missing ?? 

I only got it so I could spray it and colour code it to the base for laughs on our PvP server, the lads been giving me grief for spraying the base and now I'm salty I spent 79p and I cant even continue the joke.

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I have had the same issue. I purchased the bionic Trike and Mosasaur. On my tribes server, not sure if everyone will have this issue. Spoke to Xbox they were not. Uch help everything they tried to do did not work. I have sent an email to wildcard about it not heard yet. I paid fro these and not to have them there is ridiculous 

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6 hours ago, RodimusPrime773 said:

Did you manage to get anywhere, having a similar problem at the moment not sure what to do myself

NO not yet still waiting to see if MS will refund me, speaking of which I am going to check. At this point its not about the price its principle make sure things work if your going to sell it on the MS Store.

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so i havent been playing ark that much lately and had my survivor items off but then extinction came out and decided to turn on my survivor item and all of my skins and emotes from achievements are gone here are my achievements only you can confirm on my GT neto041289 what do i do to get my rewards back

  • abcb87e1-a6e8-4fe7-9fa6-a42a83c85fd0.png
     

    Gamma Ascension

    You Ascended off the ARK, at Gamma level!

    Only 3.26% of gamers unlocked this

    Unlocked 7/25/2017  30

     
  • ee256b27-4b0e-4b61-a7c6-26b3f9c74f86.png
     

    Beta Ascension

    You Ascended off the ARK, at Beta level!

    Only 6.48% of gamers unlocked this

    Unlocked 7/25/2017  60

     
  • 5719b468-8125-412c-a1d4-dac70218f73d.png
     

    Alpha Ascension

    You Ascended off the ARK, at Alpha level!

    Only 2.40% of gamers unlocked this

    Unlocked 7/25/2017  100

     
  • e5696a7c-2f7a-4132-a534-a9ffa260c822.png
     

    Beginner Explorer

    You discovered 10% of the Explorer Notes on the ARK!

    Only 4.52% of gamers unlocked this

    Unlocked 7/25/2017  5

     
  • 2aebc8cf-9119-470d-a5da-78d919d50766.png
     

    Experienced Explorer

    You've discovered 20% of the Explorer Notes on the ARK!

    Only 1.93% of gamers unlocked this

    Unlocked 7/25/2017  5

     
  • 814357ad-516c-47bb-aec3-cd5a50af96fd.png
     

    Adventurous Explorer

    You've discovered 30% of the Explorer Notes on the ARK!

    Only 0.93% of gamers unlocked this

    Unlocked 7/25/2017  5

     
  • 03f2938c-6b31-443c-bdb4-4080826bd645.png
     

    Studious Explorer

    You've discovered 40% of the Explorer Notes on the ARK!

    Only 0.53% of gamers unlocked this

    Unlocked 7/25/2017  5

     
  • 015710ce-b5da-4273-baad-cf27d3810086.png
     

    Veteran Explorer

    You've discovered 50% of the Explorer Notes on the ARK!

    Only 0.34% of gamers unlocked this

    Unlocked 7/25/2017  5

     
  • 1ae86262-c129-4e45-bb23-9ca83d40fc13.png
     

    Adept Explorer

    You've discovered 60% of the Explorer Notes on the ARK!

    Only 0.24% of gamers unlocked this

    Unlocked 7/25/2017  5

     
  • d1617054-1c03-460a-bedf-93a6b5c1f2ec.png
     

    Professional Explorer

    You've discovered 70% of the Explorer Notes on the ARK!

    Only 0.20% of gamers unlocked this

    Unlocked 7/25/2017  10

     
  • ad3724bd-6e2c-4879-b422-a3198d92d51b.png
     

    Expert Explorer

    You've discovered 80% of the Explorer Notes on the ARK!

    Only 0.17% of gamers unlocked this

    Unlocked 7/25/2017  10

     
  • b294a2ee-d1a4-49e9-93ba-66b90a64d37f.png
     

    Master Explorer

    You've discovered 90% of the Explorer Notes on the ARK!

    Only 0.16% of gamers unlocked this

    Unlocked 7/25/2017  30

     
  • b1f119e6-2417-44a1-bb18-73cbc904843f.png
     

    Perfect Explorer

    You've discovered 100% of the Explorer Notes on the ARK!

    Only 0.14% of gamers unlocked this

    Unlocked 7/25/2017  80

     
  • 69e9a93f-a7c5-41b3-b25f-144a181b5ce3.png
     

    Apex Predator

    Unlock All Achievements!

    Only 0.14% of gamers unlocked this

    Unlocked 6/21/2017  100

     
  • 12019650-ee46-4635-892b-1ca24bdceb41.png
     

    Cure-All

    You've cured yourself of Swamp Fever!

    Only 2.22% of gamers unlocked this

    Unlocked 6/21/2017  20

     
  • 06fd70d2-6b4f-40da-82e8-bc9ee8db8e90.png
     

    Highest Peak

    You've reached the highest mountain peak of the ARK!

    Only 4.79% of gamers unlocked this

    Unlocked 6/11/2017  50

     
  • ca9a6271-1288-440a-9a6c-1d9b21f7d4fb.png
     

    Survivor Evolved

    You defeated ARK's first three Guardians! And yet...

    Only 3.56% of gamers unlocked this

    Unlocked 6/11/2017  100

     
  • cc42887d-a189-41ab-82d3-6a4e391b6cc4.png
     

    Master Survivor

    You defeated ARK's third Guardian!

    Only 5.05% of gamers unlocked this

    Unlocked 6/11/2017  100

     
  • 274a6459-51e3-408b-a8f6-27673fe76f59.png
     

    Expert Survivor

    You defeated ARK's second Guardian!

    Only 5.45% of gamers unlocked this

    Unlocked 6/11/2017  70

     
  • 9723f9e6-01ce-4fc4-add4-9968023887c4.png
     

    Veteran Survivor

    You defeated ARK's first Guardian!

    Only 6.43% of gamers unlocked this

    Unlocked 6/11/2017  50

     
  • fdee3cd3-5996-4392-9dcd-3f67972404c2.png
     

    Veteran Paleontologist

    You found the Dossiers of each of ARK's initial Specimens!

    Only 0.23% of gamers unlocked this

    Unlocked 6/11/2017  50

     
  • 1522578e-3327-4c6d-a1d3-3e66fdf1b8ce.png
     

    Artifact Archaeologist

    You personally retrieved all the Artifacts!

    Only 0.68% of gamers unlocked this

    Unlocked 6/11/2017  100

     
  • 691869c2-9f4c-4dbd-85ea-aa4391961824.png
     

    Lowest Depth

    You've reached the bottom of the ARK's oceans!

    Only 9.13% of gamers unlocked this

    Unlocked 3/3/2017  50

     
  • 4aa2f27b-032c-4e74-adc8-e4d9dfa72bc4.png
     

    Maximum Dinosaur

    One of your dinosaurs reached maximum level!

    13.64% of gamers unlocked this

    Unlocked 1/19/2017 30

     
  • df5db77b-d7d8-44e1-aa67-fb53359d821c.png
     

    Map Maker

    You've uncovered more than 80% of the Mini-Map!

    Only 6.95% of gamers unlocked this

    Unlocked 1/19/2017  100

     
  • 30809d86-06c2-4274-939b-6b41cc5ed7ed.png
     

    Maximum Survivor

    You reached the maximum survivor level

    15.30% of gamers unlocked this

    Unlocked 1/19/2017 50

     
  • b14d3cda-e52d-4dfa-be99-2ed031d33f4d.png
     

    Rex Rider

    You rode on the back of a T-Rex!

    19.62% of gamers unlocked this

    Unlocked 1/19/2017 20

     
  • a5893d2d-f270-452f-bc85-883e3e35db0c.png
     

    Giga Rider

    You rode on the back of a Giganotosaurus!

    11.37% of gamers unlocked this

    Unlocked 1/19/2017 50

     
  • 1648b1cb-8127-42f3-9685-d2493c9d42e4.png
     

    Your first ride...

    You Rode a Dinosaur!

    35.44% of gamers unlocked this

    Unlocked 1/18/2017 20

     
  • 0292d65d-e3f5-463c-a4c7-3aa192f87fd2.png
     

    Your first day...

    You survived a full day and night on the ARK!

    38.14% of gamers unlocked this

    Unlocked 1/18/2017 20

     
  • 599fda6b-261c-4290-88f4-1afea2b115f4.png
     

    Your first dino...

    You tamed a Dinosaur!

    33.50% of gamers unlocked this

    Unlocked 1/18/2017 20

     
  •  
Edited by netonator

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On 11/22/2018 at 6:39 PM, ECADDurand said:

So I purchased the quetz skin for 79p I installed restarted game (that didn't spawn it in) so I hard reset the XB1X and that hasn't worked. So I guess the question is what's going on, what am I missing ?? 

I only got it so I could spray it and colour code it to the base for laughs on our PvP server, the lads been giving me grief for spraying the base and now I'm salty I spent 79p and I cant even continue the joke.

It is doing the same for all the skins for some reason.

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