Watchthis Posted October 29, 2018 Share Posted October 29, 2018 Was running alpha rockwell and had a roll back on my 703 aberration server right after the ascension cut scene and loading back into the server. Was disconnected after loading back into my base. Then found out that the rollback stopped right in the middle of the alpha rockwell fight we were doing through a tribemate checking the rockwell portal - 7 drakes and a few light pets were down there bloody. After trying to load back the 7 people affected found that they couldn't download or spawn in with their character - it was just gone. I need help with this asap. I have PSNs of everyone including myself that was affecting. (*Why would I want to play extinction if this stuff and dinos constantly falling through the map keep happening? Just need to get it all fixed - thanks) **Screenshots are on PS4 system Link to comment Share on other sites More sharing options...
Aylana314159 Posted October 29, 2018 Share Posted October 29, 2018 You have to each submit a support ticket. Link to comment Share on other sites More sharing options...
Watchthis Posted October 29, 2018 Author Share Posted October 29, 2018 Of course - already had all 10 people that went in submit a ticket. I have sent emails, comments, and have went above and beyond for this trying to get a response. Why would there not be a reason to send in a ticket over this? Link to comment Share on other sites More sharing options...
Paroxyde Posted October 29, 2018 Share Posted October 29, 2018 RIP. Don't do transfert or ascension (Island or Aberrasion) on peak hour where there is a higher chance of rollbacks. You can only write a support ticket, from what I know, you won't get your character back, maybe some xp, but that's it. However you should submit a separate ticket under the tribe category to get back your tribe as soon as possible to avoid decay or other problems if the owner of the tribe got oofed. Takes somewhere between 3 days and a few weeks depending on how many tickets they piled up. Link to comment Share on other sites More sharing options...
Watchthis Posted October 29, 2018 Author Share Posted October 29, 2018 This server has never had a rollback. Ark server decided to act stupid and shut down on itself Link to comment Share on other sites More sharing options...
Watchthis Posted October 29, 2018 Author Share Posted October 29, 2018 lost all my tek engrams and imprints Link to comment Share on other sites More sharing options...
Aylana314159 Posted October 29, 2018 Share Posted October 29, 2018 5 minutes ago, Watchthis said: lost all my tek engrams and imprints Those are gone forever. Support would only get you a re-levelled character (no tek) and get the tribe fixed. Link to comment Share on other sites More sharing options...
Safiria Posted October 29, 2018 Share Posted October 29, 2018 Aylana is right. Support would only get you a re-levelled character (no tek). And they will respond after 1 or 2 weeks. If your dino die or your base is gone they wont help you. I lost my char also- it was few months ago. Link to comment Share on other sites More sharing options...
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