Guest loststonerboy Posted September 16, 2018 Share Posted September 16, 2018 So I went to the www.support.survivetheark.com site and submitted a support ticket and it's been over a week with no response. So how do you get help? Link to comment Share on other sites More sharing options...
Aylana314159 Posted September 16, 2018 Share Posted September 16, 2018 You wait for your ticket to get a response. Link to comment Share on other sites More sharing options...
Guest loststonerboy Posted September 16, 2018 Share Posted September 16, 2018 1 hour ago, Aylana314159 said: You wait for your ticket to get a response. Any idea how long that takes? Link to comment Share on other sites More sharing options...
Aylana314159 Posted September 16, 2018 Share Posted September 16, 2018 1 minute ago, loststonerboy said: Any idea how long that takes? They are answered in order they are received. Could take a few weeks. Link to comment Share on other sites More sharing options...
Guest loststonerboy Posted September 16, 2018 Share Posted September 16, 2018 1 minute ago, Aylana314159 said: They are answered in order they are received. Could take a few weeks. Great so I have to continue being harrased until they answer if they ever answer. Link to comment Share on other sites More sharing options...
Aylana314159 Posted September 16, 2018 Share Posted September 16, 2018 5 minutes ago, loststonerboy said: Great so I have to continue being harrased until they answer if they ever answer. Exactly. One of the main reasons not to play official servers. No real-time moderation. Link to comment Share on other sites More sharing options...
Magmorta Posted September 16, 2018 Share Posted September 16, 2018 They have a high ticket volume and it can take up to three weeks. Just keep screenshotting the harassment for additional proof to add to the ticket. Maybe they'll ban the individual(s) in question. Link to comment Share on other sites More sharing options...
Guest loststonerboy Posted September 16, 2018 Share Posted September 16, 2018 1 hour ago, Aylana314159 said: Exactly. One of the main reasons not to play official servers. No real-time moderation. Except it's not on a server it's on this forum. 53 minutes ago, Magmorta said: They have a high ticket volume and it can take up to three weeks. Just keep screenshotting the harassment for additional proof to add to the ticket. Maybe they'll ban the individual(s) in question. Didn't think of that. A lot of it has been erased already. So there isn't much left to screenshot other than they are still commenting and posting on threads I make. Link to comment Share on other sites More sharing options...
Paroxyde Posted September 16, 2018 Share Posted September 16, 2018 7 hours ago, loststonerboy said: Except it's not on a server it's on this forum. Didn't think of that. A lot of it has been erased already. So there isn't much left to screenshot other than they are still commenting and posting on threads I make. Like what? I mean, there is a report button on the posts on the forum. How is he/she/it/they harassing you though? Link to comment Share on other sites More sharing options...
Magmorta Posted September 17, 2018 Share Posted September 17, 2018 She prob cannot state that due to 'name and shame' rules. Link to comment Share on other sites More sharing options...
Guest DJRone89 Posted September 17, 2018 Share Posted September 17, 2018 11 hours ago, loststonerboy said: Except it's not on a server it's on this forum. Didn't think of that. A lot of it has been erased already. So there isn't much left to screenshot other than they are still commenting and posting on threads I make. Forum moderation isn’t the greatest unless you use the report button. Submitting a ticket should be a lot quicker than in game support though. Longest I’ve waited was a couple hours. Link to comment Share on other sites More sharing options...
DemonicRuins Posted September 17, 2018 Share Posted September 17, 2018 Put it to yea this way, our server was DDoSed for 9 days straight. 9 days of 255. We all put tickets in. That was 2.5 weeks ago. Still waiting on them to respond. Link to comment Share on other sites More sharing options...
Volunteer Moderator invincibleqc Posted September 17, 2018 Volunteer Moderator Share Posted September 17, 2018 Please, remember that discussing moderation and warnings publicly on the forums is not allowed, as stated in the Community Forums Guidelines (rule #3). If you have an issue with someone on the forums then you should submit a Support Ticket and the situation will be addressed privately by an administrator. Make sure your ticket is routed to the "Forums and Forums Accounts" department and keep in mind that tickets are treated in the order they are received so please be patient while your request is being processed. Thanks! Link to comment Share on other sites More sharing options...
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