XiaoSui Posted August 16, 2018 Share Posted August 16, 2018 I encounter on single player when i open my game then appear to white screen after loading then crash but on online it's perfectly working. Is there anyone knows how to fix it? Link to comment Share on other sites More sharing options...
spiderjockey4321 Posted August 16, 2018 Share Posted August 16, 2018 a white screen is normal when logging on to singleplayer. crashes are not. have you tried restarting the app Link to comment Share on other sites More sharing options...
XiaoSui Posted August 17, 2018 Author Share Posted August 17, 2018 1 hour ago, spiderjockey4321 said: a white screen is normal when logging on to singleplayer. crashes are not. have you tried restarting the app always i restarted also my phone, then do the turn off wifi and do the airplaine mode when opening it.Nothings work Also i'm using iphone8 so i think the phone's not an issue. Link to comment Share on other sites More sharing options...
spiderjockey4321 Posted August 17, 2018 Share Posted August 17, 2018 where did you log off Link to comment Share on other sites More sharing options...
XiaoSui Posted August 17, 2018 Author Share Posted August 17, 2018 3 minutes ago, spiderjockey4321 said: where did you log off outside on the swamp cave with my direwolf Link to comment Share on other sites More sharing options...
spiderjockey4321 Posted August 17, 2018 Share Posted August 17, 2018 i’ve found that logging of in/near caves causes crashes Link to comment Share on other sites More sharing options...
XiaoSui Posted August 17, 2018 Author Share Posted August 17, 2018 17 minutes ago, spiderjockey4321 said: i’ve found that logging of in/near caves causes crashes So there's no solution in here ? Link to comment Share on other sites More sharing options...
spiderjockey4321 Posted August 17, 2018 Share Posted August 17, 2018 i dont know of one. just keep relogging until it works. that’s what i did Link to comment Share on other sites More sharing options...
XiaoSui Posted August 17, 2018 Author Share Posted August 17, 2018 14 minutes ago, spiderjockey4321 said: i dont know of one. just keep relogging until it works. that’s what i did oh i see. Can i ask it's the same issue that you encounter on mine ? Link to comment Share on other sites More sharing options...
DeVoiD Posted August 18, 2018 Share Posted August 18, 2018 Lower the graphics and resolution... and keep relogin if it fails...this happens to me before and thats what i did till im able to login to the game... it happen whem im in the cave...and i did not go back to that curse cave(central cave) for a long long long long long long time ? Link to comment Share on other sites More sharing options...
XiaoSui Posted August 18, 2018 Author Share Posted August 18, 2018 18 minutes ago, DeVoiD said: Lower the graphics and resolution... and keep relogin if it fails...this happens to me before and thats what i did till im able to login to the game... it happen whem im in the cave...and i did not go back to that curse cave(central cave) for a long long long long long long time ? I already did this like a million times. It's just always white screen then boom close. i'm so annoy to do it everytime then always the same results. Link to comment Share on other sites More sharing options...
Sacred12 Posted August 23, 2018 Share Posted August 23, 2018 Hi, i had the following issue: The game loads untill I get a white screen and then it freezes. I repedatly press home button, in which the game opens and close (switch between apps). Eventually the game loaded. Hope it works for you 2. Link to comment Share on other sites More sharing options...
twisterjaz Posted November 23, 2018 Share Posted November 23, 2018 I`ve been relogging for 50 times so far ! and the white screen still appears ? Link to comment Share on other sites More sharing options...
QchetQ Posted December 6, 2018 Share Posted December 6, 2018 I had the same issue and losing all hope of retriving my save, along with the money I spent on amber. I feel like I have been scammed. I pay real money and in return all my data becomes inaccessible? A beautiful game but the flaws are unacceptable, bugs arise in games all the time but no one seems to have found any solution to this one over months and months of devs “looking into this” it’s pathetic, basically robbery and probably illegal not to offer refunds for the items that you pay for and loose to a crash Link to comment Share on other sites More sharing options...
Bush84 Posted December 6, 2018 Share Posted December 6, 2018 I had the same issue. Level 83 and couldn’t get it back. I posted it in the bugs section. The response was it was due to a large save file. Their suggestion was to uninstall game but don’t delete save file. Well I accidentally did so before backing up to cloud. So I can’t say if that’ll work or not as I had to start over. Link to comment Share on other sites More sharing options...
Otownfisher Posted June 7, 2019 Share Posted June 7, 2019 My game white screen crash and I my world back Link to comment Share on other sites More sharing options...
Otownfisher Posted June 7, 2019 Share Posted June 7, 2019 I am not going to play this game unles you get my world BACK Link to comment Share on other sites More sharing options...
SpinoDestroyer13 Posted June 15, 2019 Share Posted June 15, 2019 I had this issue before. Keep on hard restarting until it logs u in, then tidy save it instantly and every time u log off. Hope this helps Link to comment Share on other sites More sharing options...
G4m3rm0m0f3 Posted November 19, 2019 Share Posted November 19, 2019 November 2019 and still white screen. Didnt happen til the app needed an update was level 54. So much lost.T_T Link to comment Share on other sites More sharing options...
Orlandob007 Posted November 30, 2019 Share Posted November 30, 2019 Hi dear Ark Devs, I wanted to let you know about an issue I have been having with your game. Its amazing but recently in solo my game froze once im in the game, the screen is semi white from when you just spawn in but it stays like that. I have tried to lower the graphics and res, I closed and opened the game 37 times and i get the same result. This happened before and I fixed it by deleting and reinstalling the game but i lost all my data and now im a high level and have several tames so I don't want to delete the game. What should I do. Please help???. Also i have a Samsung note9 so I don't think the phone is an issue. Link to comment Share on other sites More sharing options...
Orlandob007 Posted November 30, 2019 Share Posted November 30, 2019 15 minutes ago, Orlandob007 said: Hi dear Ark Devs, I wanted to let you know about an issue I have been having with your game. Its amazing but recently in solo my game froze once im in the game, the screen is semi white from when you just spawn in but it stays like that. I have tried to lower the graphics and res, I closed and opened the game 37 times and i get the same result. This happened before and I fixed it by deleting and reinstalling the game but i lost all my data and now im a high level and have several tames so I don't want to delete the game. What should I do. Please help???. Also i have a Samsung note9 so I don't think the phone is an issue. Help Link to comment Share on other sites More sharing options...
ThaBoiCart Posted December 2, 2019 Share Posted December 2, 2019 i have also been having this problem but i am on pc i have restarted game and computer multiple times and i have verified the files and uninstalled and reinstalled the game and i dont know what to do also this happens for single player and multiplayer i have over 250 hours on this game and it has never happened before Link to comment Share on other sites More sharing options...
TypicalArkGamer Posted December 2, 2019 Share Posted December 2, 2019 Have you tried doing a hard reset on your device? The same issue happened to me once on my single player world, I was desperate for a really long time until I watched a video on youtube saying that a hard reset could fix it. Unfortunately I don't remember what it was called so I can't post a link to it. But if I get it I will post it. So I tried the hard reset and it worked, I was able to go back into my world! Link to comment Share on other sites More sharing options...
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