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All my character progress it reset after redownloading the app.

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So, I play Ark on mobile, but it kept crashing after I first saddles up a Pteranodon and began to ride it. This got so bad that I couldn’t even launch the game anymore and it would crash in the loading screen. So, since all my apps are stored in the cloud even after deletion, I decided to delete the app then redownload it and see if it worked. Well, when I launched the game again, it wanted me to start a whole new character. Is there a way to get my old character data back?

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