Administrator Jatheish Posted February 17, 2016 Administrator Share Posted February 17, 2016 Hello Survivors! We are excited to announce the launch of our new Customer Support System! This will allow us to ensure that we are able to provide you with the assistance you need from technical issues to incidents that occur on the ARK. The new system will contain articles covering a range of topics to help solve the most common problems that survivors are facing. Over the coming weeks, additional articles will be added to the system to provide you guys with as much information as possible. If you find yourself in a situation where the articles are not able to provide you with assistance, worry not Survivors - as this support system includes the ability for you to create, manage and edit your own tickets! As part of the migration to the new system, any previous ticket that had been submitted prior to the 13th of February 2016 will have to be resubmitted - sorry guys! Going forward our new system will ensure that we are better equipped to assist you guys with your problems, concerns, and reports in a much more prompt and effective manner! So if there are any issues that you need support with, please do not hesitate to get in touch! Just click on the ‘Support’ link in the main Community Menu or head over to support.survivetheark.com and we, with our team of well-trained Mesopithecus’ will be more than happy to assist you! If you're already a community member just login as normal and submit a ticket, if not signing up for a Community Forum account is just a simple step away! All the best, Wildcard Jat and the ARK Survival Evolved Team View full article Link to comment Share on other sites More sharing options...
EvilChaosDX Posted February 17, 2016 Share Posted February 17, 2016 Does it work well on mobile? Link to comment Share on other sites More sharing options...
ImpureFrost Posted February 17, 2016 Share Posted February 17, 2016 Lol that refrence though! "Team of mesopithecus" And this new support ticket function is going to be amazing! Link to comment Share on other sites More sharing options...
Administrator Chris Posted February 17, 2016 Administrator Share Posted February 17, 2016 3 minutes ago, EvilChaosDX said: Does it work well on mobile? Sure does. Link to comment Share on other sites More sharing options...
EvilChaosDX Posted February 17, 2016 Share Posted February 17, 2016 (edited) 7 minutes ago, Casanova said: Sure does. We'll see There's not the most options, will more be added later? Will you add a back button on it? Got stuck a min ago and had to go back to the main page. When I clicked back on my phone it signed me out and wouldn't let me back on saying I didn't fill my username and password in (automatically done on my phone) refreshed the page a few times and I was signed in again. Edited February 17, 2016 by EvilChaosDX Link to comment Share on other sites More sharing options...
Freya Posted February 17, 2016 Share Posted February 17, 2016 And I'm still here waiting for a reply on my ticket about the lost dinos Link to comment Share on other sites More sharing options...
Urahaira Posted February 17, 2016 Share Posted February 17, 2016 Shiny! Link to comment Share on other sites More sharing options...
Administrator Chris Posted February 17, 2016 Administrator Share Posted February 17, 2016 37 minutes ago, Freya said: And I'm still here waiting for a reply on my ticket about the lost dinos I suggest submitting a new ticket in the new support site Link to comment Share on other sites More sharing options...
Poojes Posted February 17, 2016 Share Posted February 17, 2016 Finally! Lets hope people will check these before asking questions. Link to comment Share on other sites More sharing options...
ThVenancio Posted February 18, 2016 Share Posted February 18, 2016 Great! Zendesk is really efficient. Link to comment Share on other sites More sharing options...
Zederia Posted February 19, 2016 Share Posted February 19, 2016 (edited) ticket replies still as slow as ever.. test ticket #70, my ticket #146, 48 hours still no reply. awesome.. When I did help-desk I did 20 or more in a few hours this should have long been looked into and replied to, but play on a PvP server and have a problem and you get screwed if you need something Edited February 19, 2016 by Zederia Link to comment Share on other sites More sharing options...
Gunsmoken Posted February 19, 2016 Share Posted February 19, 2016 Just got told they can't or won't get your dino unstuck or find your dino. Why would they have a specific ticket request for this EXACT thing if they can't do anything about it? Link to comment Share on other sites More sharing options...
Bowtogod Posted February 23, 2016 Share Posted February 23, 2016 I am screwed if I have to wait for a reply from you guys. Because of the special status of this game preview, I'm not allowed to reinstall it after deleting it on xbox one. Even though I got a prompt stating the opposite before pressing delete. They say I didn't buy the license, which I'm sure is probably not out because the game isn't technically out for xbox yet. But if you're going to pull this crap you have to make it so ppl can reinstall it. Or make it crystal clear that you shouldn't try unistalling to fix start-up issues. Link to comment Share on other sites More sharing options...
Golem Posted February 25, 2016 Share Posted February 25, 2016 This new customers service is terrible. This what happens when you outsource it to a bloody slug farm. Link to comment Share on other sites More sharing options...
lewisannclark91 Posted February 26, 2016 Share Posted February 26, 2016 I just want to know how to give the ark devs. feedback for the game on xboxone. Link to comment Share on other sites More sharing options...
Volunteer Moderator GP Posted February 26, 2016 Volunteer Moderator Share Posted February 26, 2016 2 minutes ago, lewisannclark91 said: I just want to know how to give the ark devs. feedback for the game on xboxone. Hi @lewisannclark91, it's great to see that you want to give feedback on the Xbox One ARK. There are various methods, but it depends on what the feedback is about. If it is a bug then we have a bug section for the Xbox One: https://survivetheark.com/index.php?/forums/forum/16-bug-reports-support/ or if it is a suggestion then we have a section for that: https://survivetheark.com/index.php?/forums/forum/64-game-suggestions/ If it is just general feedback then I guess the general discussion section will do: https://survivetheark.com/index.php?/forums/forum/3-general-discussion/ Link to comment Share on other sites More sharing options...
XGR1MXREAPER Posted March 6, 2016 Share Posted March 6, 2016 Can you guys actually find lost dinos Link to comment Share on other sites More sharing options...
Npc Posted March 8, 2016 Share Posted March 8, 2016 Where would I find support for a spaciffic official server for pc? Link to comment Share on other sites More sharing options...
Volunteer Moderator GP Posted March 8, 2016 Volunteer Moderator Share Posted March 8, 2016 4 minutes ago, Npc said: Where would I find support for a spaciffic official server for pc? Submit a ticket here: http://support.survivetheark.com/ , select the reason you are submitting and provide the server details when submitting. Link to comment Share on other sites More sharing options...
Whyisthishard Posted March 24, 2016 Share Posted March 24, 2016 Ok, just think of how many players there are, then figure how many of those need something fixed. two or three days to have my ticket resolved is pretty damn fast really. Link to comment Share on other sites More sharing options...
CombatWalrus Posted April 6, 2016 Share Posted April 6, 2016 do they actually respond to tickets because this bug has screwed over me and my 4 tribe mates out of countless hours of work Link to comment Share on other sites More sharing options...
Thatch Posted January 9, 2017 Share Posted January 9, 2017 ok.. so... where do I go to submit a ticket? Link to comment Share on other sites More sharing options...
Deathdamager5150 Posted February 3, 2017 Share Posted February 3, 2017 it has been 24 hours. and i have received no response to my customer support ticket. Link to comment Share on other sites More sharing options...
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