Update on Asia-PVE-PS4Official-TheCenter604 and EU-PVP-XboxOfficial-Ragnarok331

[Jatheish]

Unfortunately, we have some disappointing news regarding these machines. As you know, these servers have been offline for a while now as we were investigating a save game corruption and crash which was preventing them from loading. Over the past week, our engineers have been working diligently to resolve the problem and have identified that the issue is not reversible.

In this case, we usually can rely on back up save files we take each week of our Official Servers to ensure that in the event of catastrophic failure, there is still a way to recover some data from the machines. In this particular case, sadly this will not be possible as some of our newer machines had an issue when creating the back up which we identified at the time of the crash. We have now resolved the problem with these particular machines to ensure that going forward they will be producing weekly backups, like our other servers. 

The saved data on these servers will not be retrievable. We're tremendously sorry to all those affected by this. We will be relaunching the servers, with a fresh save, on Friday the 2nd of February at 5 PM EST.

Sorry guys

[TobyLarone]

So server 331 is gone and back to day 1 ?

[BLACKBOUNTY12]

Wow that suck all the big tribes will be in and no room for solos or small tribes

[TobyLarone]

I think it’s a joke all the hardwork and effort the tribe have put in and then it’s all gone I hope they compensate people as it’s not fair just to wipe away a lot of hard work because wildcard have made a blunder 

[TONYABBOTTYAFK6]

it would be fair to at least re compensate players and tribes in that server, people have not only just lost their bases, dinos and characters but also a massive amount of time  in their lives. there are people with months and months of gameplay and all of that is worth nothing now. this is why people quit and write bad reviews, not because the game has problems but because an apology ain't going to bring back the 6 months you spent on a game. and there are also several ways to re compensate players fairly and still keeping the game balanced.

Regards

[Mjsechrest]

Funny how the entire paragraph jat wrote is a copy word for word of the last time he posted that (no offense to jat). seems like a copy paste

[Thatguy553]

13 hours ago, Jatheish said:

Unfortunately, we have some disappointing news regarding these machines. As you know, these servers have been offline for a while now as we were investigating a save game corruption and crash which was preventing them from loading. Over the past week, our engineers have been working diligently to resolve the problem and have identified that the issue is not reversible.

In this case, we usually can rely on back up save files we take each week of our Official Servers to ensure that in the event of catastrophic failure, there is still a way to recover some data from the machines. In this particular case, sadly this will not be possible as some of our newer machines had an issue when creating the back up which we identified at the time of the crash. We have now resolved the problem with these particular machines to ensure that going forward they will be producing weekly backups, like our other servers. 

The saved data on these servers will not be retrievable. We're tremendously sorry to all those affected by this. We will be relaunching the servers, with a fresh save, on Friday the 2nd of February at 5 PM EST.

Sorry guys

While it sucks for some people yes, it gives others a opportunity to move in small tribes can go in there build a bit and maybe create a allianced server?

[yar]

good luck

 

[IxCrAcKeRxI]

LMAO. So why even play this game officially then when this kind of stuff can happen. This is a joke that a developing company cant run their side right and the paying players suffer for the companies negligence. This could happen to any server at anytime then whenever you guys decide to launch another corrupted update. What about all the people that lost characters due to the poor timing of server messages you guys give also. 10 min warnings when a server rolls back 30 min, and a boss fight is 30-45 min long is unacceptable, resulting in a ton of lost characters if u recently transffered. Quit being lazy and fix the game breaking aspects of this game. Your games is broke, admit it. It took you half a week to admit to this problem, which is sad enough on its own, not including all the players that got screwed out of 3 months of work by the own company that created the game.  Lower the price is the only moral thing to do. Why is this game still $60 or for that point why did it ever get raised to $60. Nothing changed in the performance side of the game since pre release. Only if u have a PS4 Pro, or Xbox One X, or a god built PC  then u might see a change. But thats just Platform side performance. 

[IxCrAcKeRxI]

17 hours ago, Thatguy553 said:

While it sucks for some people yes, it gives others a opportunity to move in small tribes can go in there build a bit and maybe create a allianced server?

And thats exactly the motive behind this. If you think this wasnt on purpose think again, they were highly cheated on servers so whats better then wiping all the players progress hoping they dont come back after 3 months of work gets ripped from them. Opening them back up now for new players to move in. The game is at capacity on the official side sadly and all the new players buying the game have no place to build, or tame room to tame a dino. Servers are pillared and tame capped PvE side, and PvP side new players dont have a chance against players that have played over 2 yrs now. Another Dev troll that wildcard will get away with. People really need to start looking into buisness laws and im sure there is something wildcard is not following as a rightful Gaming Company. Has to be obligations they have to follow also as a buisness. Expect a lot more trolls. If my work got ripped from me I would be set out to rip the work from the devs then. Remeber devs, your game has many exploits that can make your servers run like we were back on dial up connecions.

[Thatguy553]

8 hours ago, IxCrAcKeRxI said:

And thats exactly the motive behind this. If you think this wasnt on purpose think again, they were highly cheated on servers so whats better then wiping all the players progress hoping they dont come back after 3 months of work gets ripped from them. Opening them back up now for new players to move in. The game is at capacity on the official side sadly and all the new players buying the game have no place to build, or tame room to tame a dino. Servers are pillared and tame capped PvE side, and PvP side new players dont have a chance against players that have played over 2 yrs now. Another Dev troll that wildcard will get away with. People really need to start looking into buisness laws and im sure there is something wildcard is not following as a rightful Gaming Company. Has to be obligations they have to follow also as a buisness. Expect a lot more trolls. If my work got ripped from me I would be set out to rip the work from the devs then. Remeber devs, your game has many exploits that can make your servers run like we were back on dial up connecions.

Well if they were highly cheated on i can understand why its the dumbass cheaters faults and i think its good there wiping exploited servers for the new guys to build on even if its on purpose

[Thatguy553]

wait the ps4 one was PVE? nevermind not supportive anymore lol WIPE A PVP server thats cheating