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lmaFrickinBeast

Using Sprint or AT&T Hotspot I cannot access NA Official Servers...

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So, since I cant get a ticket response I might as well see if anyone knows a solution...

I have both an AT&T hotspot and a Sprint hotspot and I was able to play on my official server just fine all the way up until Aberration was released. Since then, I cannot play on that server anymore NA-PVE-TheIsland###. Originally I thought I was only blocked from the cluster of servers from 469 to 491 but further investigation has shown that I can't access any NA servers while connected via my hotspot. The only ones I am able to join are OC and EU servers. Note: I can still successfully play on my official server when I am at home on my cable internet connection. Also, today I discovered that even trying to play on crossplay servers via my laptop gives me the exact same symptoms. 

I am an American... WHAT GIVES??

If I'd have known that I could not play on official servers after Aberration was released I sure as heck would've NEVER bought my own copy of the game AND the season pass. 

I have spent countless hours on the phone with AT&T's highest tech support who insist that nothing changed on their end around that time. Same with Sprint... besides, I am certain I wasted my time  fighting with them anyways because its inconceivable that 2 separate cell phone providers would make the same change, "coincidentally", on the day Aberration released - coincidentally - that would screw me from playing ark. 

And to answer the question before its asked... I'm a trucker, I am not home much and in my downtime I like to tame jerboas :D

So, WC devs, can you PLEASE throw a guy a bone and help figure out what changed and fix it please? I've exhausted everything on my end all the way up to wiping my console and reinstalling the game to no avail. 

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19 hours ago, lmaFrickinBeast said:

So, since I cant get a ticket response I might as well see if anyone knows a solution...

I have both an AT&T hotspot and a Sprint hotspot and I was able to play on my official server just fine all the way up until Aberration was released. Since then, I cannot play on that server anymore NA-PVE-TheIsland###. Originally I thought I was only blocked from the cluster of servers from 469 to 491 but further investigation has shown that I can't access any NA servers while connected via my hotspot. The only ones I am able to join are OC and EU servers. Note: I can still successfully play on my official server when I am at home on my cable internet connection. Also, today I discovered that even trying to play on crossplay servers via my laptop gives me the exact same symptoms. 

I am an American... WHAT GIVES??

If I'd have known that I could not play on official servers after Aberration was released I sure as heck would've NEVER bought my own copy of the game AND the season pass. 

I have spent countless hours on the phone with AT&T's highest tech support who insist that nothing changed on their end around that time. Same with Sprint... besides, I am certain I wasted my time  fighting with them anyways because its inconceivable that 2 separate cell phone providers would make the same change, "coincidentally", on the day Aberration released - coincidentally - that would screw me from playing ark. 

And to answer the question before its asked... I'm a trucker, I am not home much and in my downtime I like to tame jerboas :D

So, WC devs, can you PLEASE throw a guy a bone and help figure out what changed and fix it please? I've exhausted everything on my end all the way up to wiping my console and reinstalling the game to no avail. 

This sounds very much like the issue I discovered about 6 months ago.

Where if you log onto a server with one Modem, create a character and play you have no issue. But the moment you change the modem, you can't join that sever any more.

I reached out to @Jatheish about this and he is aware of the issue, so now I am wondering if this is the same issue.

If you are out on the road, can you at least join a new server you have never been on, if so, then it sounds very much the same issue.

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On 1/9/2018 at 8:23 PM, CyberAngel67 said:

This sounds very much like the issue I discovered about 6 months ago.

Where if you log onto a server with one Modem, create a character and play you have no issue. But the moment you change the modem, you can't join that sever any more.

I reached out to @Jatheish about this and he is aware of the issue, so now I am wondering if this is the same issue.

If you are out on the road, can you at least join a new server you have never been on, if so, then it sounds very much the same issue.

The hotspots make the Xbox report"doublf nat detected". This has been the case since I started ark. Never had an issue connecting to official pve servers designated for North America until aberration was released. I am able to join OC and EU servers I haven't played on (as well as the OC server I played on before aberration was released). 

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So I am also having the same problem. Got into a EU server played for about 3 hours but the moment it hit midnight (CET) it kicked me and I got the cannot retrieve address error for anything I tried joining. Really sad, I pay for live and I can't even use it.....anyone else have problems like this? At&t hotspot.

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I was able to get into contact with someone from Nitrado approx 2 weeks ago. They asked me for more details and seemed interested in my problem in the email i received. I almost immediately gave them what they needed. I have not received a response since. I've been adamantly informed that this is not a game client issue, that it has everything to do with official server configuration and those officials are hosted by Nitrado. So, I can't even recommend that anyone email Nitrado because they won't reply or fix the problem either. 

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I used hotspot since beta. Once official launch happened, something changed to where it would almost always give me “ could not retrieve address” . It does let me in randomly, and for random lengths of time. Then the inevitable kick happens. I try to connect daily, with Monday being the most likely day that it allows me to play. 

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I know this post is pretty old, but curious if you guys ever found a fix. Having the same issue with a sprint hotspot.  Most of the time, my iPhone hotspot works fine. Sometimes I run into this problem (unable to connect to any official pve servers whether I have played on them previously or not) but can connect to my iPad or Note and get in successfully. Every once in a while I end up in a situation where all three result in connection errors.  I don’t have this problem at home on my cable modem.

#sadpanda

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