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Scorched dlc


Jjunior84

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Is scorched earth owned by your account? you can contain the files but have no access to SE itself due to lack of permissions to use it, it may also be an issue with the company so you may need to contact their support as it may not be registered on your account when it should be (then you'll need to provide evidence of purchase and sorts to them), wildcard can't help you with this due to how this is related to the accounts access

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6 minutes ago, Jjunior84 said:

When I bought the game online it was included...And I've played it for a while but after the full launch I've had NO access

Somehow you lost the rights to that version on your ps4. You will want to go into your ps4 library and look at that add on and double check to make sure its installed. There are videos out there for this. You may want to also try validating liscense again. I have had to do that in the past . 

http://manuals.playstation.net/document/en/ps4/settings/license.html

If none of these work you can try support by making a ticket. I have no idea how long wait is or if they can help. You may want to try sony support first to see if there is anything i couldnt think of but most likely its a validation or liscense issue.

https://support.survivetheark.com/hc/en-us

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2 hours ago, Captnmorgan said:

Somehow you lost the rights to that version on your ps4. You will want to go into your ps4 library and look at that add on and double check to make sure its installed. There are videos out there for this. You may want to also try validating liscense again. I have had to do that in the past . 

http://manuals.playstation.net/document/en/ps4/settings/license.html

If none of these work you can try support by making a ticket. I have no idea how long wait is or if they can help. You may want to try sony support first to see if there is anything i couldnt think of but most likely its a validation or liscense issue.

https://support.survivetheark.com/hc/en-us

Ok thanks..I'll check after work today

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