Jjunior84 Posted September 21, 2017 Share Posted September 21, 2017 I've had ark before the official launch and also had scorched Earth. After launch it said I don't have the dlc but my console says scorched Earth is already download and installed...But it won't let me play. Is anyone else having this issue Link to comment Share on other sites More sharing options...
Pellao Posted September 22, 2017 Share Posted September 22, 2017 Is scorched earth owned by your account? you can contain the files but have no access to SE itself due to lack of permissions to use it, it may also be an issue with the company so you may need to contact their support as it may not be registered on your account when it should be (then you'll need to provide evidence of purchase and sorts to them), wildcard can't help you with this due to how this is related to the accounts access Link to comment Share on other sites More sharing options...
Jjunior84 Posted September 27, 2017 Author Share Posted September 27, 2017 When I bought the game online it was included...And I've played it for a while but after the full launch I've had NO access Link to comment Share on other sites More sharing options...
Volunteer Moderator Captnmorgan Posted September 27, 2017 Volunteer Moderator Share Posted September 27, 2017 6 minutes ago, Jjunior84 said: When I bought the game online it was included...And I've played it for a while but after the full launch I've had NO access Somehow you lost the rights to that version on your ps4. You will want to go into your ps4 library and look at that add on and double check to make sure its installed. There are videos out there for this. You may want to also try validating liscense again. I have had to do that in the past . http://manuals.playstation.net/document/en/ps4/settings/license.html If none of these work you can try support by making a ticket. I have no idea how long wait is or if they can help. You may want to try sony support first to see if there is anything i couldnt think of but most likely its a validation or liscense issue. https://support.survivetheark.com/hc/en-us Link to comment Share on other sites More sharing options...
Jjunior84 Posted September 27, 2017 Author Share Posted September 27, 2017 2 hours ago, Captnmorgan said: Somehow you lost the rights to that version on your ps4. You will want to go into your ps4 library and look at that add on and double check to make sure its installed. There are videos out there for this. You may want to also try validating liscense again. I have had to do that in the past . http://manuals.playstation.net/document/en/ps4/settings/license.html If none of these work you can try support by making a ticket. I have no idea how long wait is or if they can help. You may want to try sony support first to see if there is anything i couldnt think of but most likely its a validation or liscense issue. https://support.survivetheark.com/hc/en-us Ok thanks..I'll check after work today Link to comment Share on other sites More sharing options...
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