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3rd day no ARK for me due to world's poorest support ARK Support Team


GEonWAR

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2 hours ago, eESTlane said:

optimistic, my man. expect 7+ days, not counting weekends. that's the "standard" waiting in the line 

This is new updated auto mail from WC support, No time mentioned here [as I know all ticket type also have priority ] 

 

Hello,

Thank you for contacting Studio Wildcard Customer Support. Your request (467172) has been received and is being reviewed by our support staff.

Below are a few general links to hopefully point you in the right direction for your issue in the meantime. If the issue has been solved by one of these, then just reply letting us know that you no longer require assistance and we'll close the ticket once we get to it. Thank you!

Stuck/Lost Dinos/Survivors
- If you're still having an issue with a lost/stuck survivor/dino, let us know and we'll do out best to get you some assistance.

Server Not Showing Up/Disconnections
- As this is not something Customer Support can address, please go to https://survivetheark.com/ and look towards the right. It'll say "Report A Server Outage". Make sure to click on that.

For PS4 Fixes/Changes
- Please check out https://survivetheark.com/index.php?/forums/forum/5-changelog-patch-notes/ and see if the issue reported is solved. If not, please make sure to submit the bug at https://survivetheark.com/index.php?/forums/forum/10312-bug-reports-support/ as it will help get the bug to the Development team so that they can be more aware of the issue reported.

For XBOX Fixes/Changes
- Please check out https://survivetheark.com/index.php?/forums/forum/5-changelog-patch-notes/ and see if the issue reported is solved. If not, please make sure to submit the bug at https://survivetheark.com/index.php?/forums/forum/16-bug-reports-support/ as it will help get the bug to the Development team so that they can be more aware of the issue reported.

For PC Fixes/Changes
- Please check out https://survivetheark.com/index.php?/forums/forum/5-changelog-patch-notes/ and see if the issue reported is solved. If not, please make sure to submit at https://survivetheark.com/index.php?/forums/forum/60-bug-reports-support/ as it will help get the bug to the Development team so that they can be more aware of the issue reported.

For XBOX Dedicated Server Help
- Please make sure to check out https://survivetheark.com/index.php?/forums/forum/72-dedicated-server-discussions/ and see if your issue has been resolved there.

For PC Server Administration
- Please check https://survivetheark.com/index.php?/forums/forum/39-server-administration/ and see if your issue has been resolved there.
- Customer Support will not be able to assist with set up questions.

For Scorched Earth Bug Reports
- PC - https://survivetheark.com/index.php?/forums/forum/6505-pc/
- XBOX - https://survivetheark.com/index.php?/forums/forum/6507-xbox/
- PS4 - https://survivetheark.com/index.php?/forums/forum/10312-bug-reports-support/
- These links will help get the bug to the Development team so that they can be more aware of the issue reported.

For All Primitive + Server Bug Reports
- Please make sure to check out https://survivetheark.com/index.php?/forums/forum/4914-bug-reports/ and see if it's been resolved. If not, please make sure to submit the bug there, as will help get the bug to the Development team so that they can be more aware of the issue reported.

To add additional comments, reply to this email.

 

According to this auto mail, WC support team assume, most of report will be sorted out their own.

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36 minutes ago, GEonWAR said:

According to this auto mail, WC support team assume, most of report will be sorted out their own.

not "assume" but "hope" (read the auto-reply again). keep in mind some portion of their daily reports do get resolved by these links. a generic customer is rather "uninformed" to say the least, even if you have the q&a on the same page as the report itself xD 

i'd personally update my ticket by saying those common solutions didn't work (if they don't) and add some flavor by mentioning the time you've had on your hands now, playing other games :P

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1 hour ago, eESTlane said:

not "assume" but "hope" (read the auto-reply again). keep in mind some portion of their daily reports do get resolved by these links. a generic customer is rather "uninformed" to say the least, even if you have the q&a on the same page as the report itself xD 

i'd personally update my ticket by saying those common solutions didn't work (if they don't) and add some flavor by mentioning the time you've had on your hands now, playing other games :P

You sir, have the perfect profile picture to go with this post :)

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1 hour ago, eESTlane said:

not "assume" but "hope" (read the auto-reply again). keep in mind some portion of their daily reports do get resolved by these links. a generic customer is rather "uninformed" to say the least, even if you have the q&a on the same page as the report itself xD 

i'd personally update my ticket by saying those common solutions didn't work (if they don't) and add some flavor by mentioning the time you've had on your hands now, playing other games :P

1. That problem my tribe is facing is not generic, this is a technical glitch cause by WC.

2. Like you do, we also update and remind to WC support every day.

Suggestion for other game show how constructive your post is ! 

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21 minutes ago, GEonWAR said:

1. That problem my tribe is facing is not generic, this is a technical glitch cause by WC.

2. Like you do, we also update and remind to WC support every day.

Suggestion for other game show how constructive your post is ! 

He was suggesting you add that to the ticket, not that you actually go and do that

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@GEonWAR

you misunderstood. i was trying to refer that the auto-reply sometime works but when it doesn't, you can always just update your situation. i remember the first time my saber got stuck to a swamp cave tree (one of many times) and i had to contact the customer support. stayed online with the saber for HOURS, to keep it safe from the mob. little did i know they do not spawn within certain range of the beast so when i finally crumbled and went to bed, i was surprised to see it alive in the next morning. anyways, i have sworn a lot in my tickets, including that one, to the point of no-return (ready for a ban). the days that followed went passed in a pissed mood 'til the day the GM drops by. definitely be prepared for a long wait.

Quote
  • eESTlaneJuly 15, 2016 17:18

    Both dinos stuck in one of the swamp cave trees. Have been babysitting them for almost 2h. Need to get them teleported asap

  • eESTlaneJuly 15, 2016 18:00

    aaaaaaaaaaaaaaaaand another saber named FeLine stuck. Same room but another tree. Starting to piss me off 3h into this.

  • eESTlaneJuly 15, 2016 18:12

    61.7 lat and 39.8 long

  • eESTlaneJuly 15, 2016 18:58

    Forum topic has been open for 4h now. You're gonna make me say it, aren't you?!

  • eESTlaneJuly 15, 2016 19:35
  • eESTlaneJuly 15, 2016 23:29

    Ok. I've been watching over my dinos for over 9h now. That's just how much I value my dinos. Ran out of food so left the cave and hoping things don't spawn in when people aren't around. If you finally do finish that coffee break, you know the location of those 3 dinos. And if they are alive, by some miracle, I'l like them teleported to 25/86.

  • Avatar
    GM xxxxxJuly 19, 2016 00:43
    Hello Survivor,

    Thank you for contacting Studio Wildcard Customer Support. I'm sorry for the delayed response but glad to see that we were able to get our dinosaurs home to you safely. :)

    Have a great day!

    Sincerely,

    GM xxxxxx
    Studio Wildcard
    http://www.studiowildcard.com/

    Security Tip: Please do not give your password to anyone for any reason. Studio Wildcard will NEVER ask you for your password.

 

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6 minutes ago, eESTlane said:

@GEonWAR

you misunderstood. i was trying to refer that the auto-reply sometime works but when it doesn't, you can always just update your situation. i remember the first time my saber got stuck to a swamp cave tree (one of many times) and i had to contact the customer support. stayed online with the saber for HOURS, to keep it safe from the mob. little did i know they do not spawn within certain range of the beast so when i finally crumbled and went to bed, i was surprised to see it alive in the next morning. anyways, i have sworn a lot in my tickets, including that one, to the point of no-return (ready for a ban). the days that followed went passed in a pissed mood 'til the day the GM drops by. definitely be prepared for a long wait.

 

Thx dude, but i am updating them on daily basis. But I dont think it will get resolved soon, I see everyone from WC team are more excited for E3 event not for game atm. We are not a big tribe only 3 main active members and 2 for support. Now 2 main tribe members char got deleted due to technical glitch during raid. I heard now sopport team are taking report on priority basis, what kind of priority after 3 days, no real person reply to us?

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3 minutes ago, GEonWAR said:

Thx dude, but i am updating them on daily basis. But I dont think it will get resolved soon, I see everyone from WC team are more excited for E3 event not for game atm. We are not a big tribe only 3 main active members and 2 for support. Now 2 main tribe members char got deleted due to technical glitch during raid. I heard now sopport team are taking report on priority basis, what kind of priority after 3 days, no real person reply to us?

you should know you are lucky. a solo guy would count the days til auto-demolish. a regular occurrence on a pve server. you on the other hand are still open for a new character and getting invited back into the tribe. then powerleveling back to where you were or at least close to that, within a week with the excessive exp boosts all around the game. question now is whether you're hanging it out (to get a GM response) or lose personal properties like imprints and start from scratch. either way, you've had a taste of the customer support, and it tastes bad :/ 

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7 hours ago, GEonWAR said:

Thx dude, but i am updating them on daily basis. But I dont think it will get resolved soon, I see everyone from WC team are more excited for E3 event not for game atm. We are not a big tribe only 3 main active members and 2 for support. Now 2 main tribe members char got deleted due to technical glitch during raid. I heard now sopport team are taking report on priority basis, what kind of priority after 3 days, no real person reply to us?

You should expect to wait for support, I hate to break it but you're not the only player in the game that will need their assistance, this game has thousands of players of which plenty of them submit support tickets. Assuming that they're more focused on E3 than they are on support is quite humorous since the support team is separate from the 'WC team' that you see here active on the forums.

 

I myself have had a ticket in the system for a few days now but I know that they'll get to it when they get to it, as support always have come through when I've had an issue. Be patient.

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