Update Regarding Recent Lost Characters

We lost so much characters and items your apologize didn't bring that all back, you must give  players 4x item, Exp, Breed, or in game gifts or something cuz you can't blame the Players if its your fault after updates eveyone lose something please be a official ARK player and try to do empathy maybe you will understand Players and you realized maybe you can bring the characters, items but you can never give a player the lost times...

I lost characters, imprinting in dinos, items in an absurd quantity ...

some of them recovered their characters but it entered the server where I played and it keeps coming out to create new character?

ok I cant believe im saying this cause I love it when games come out with something new whether it be a new map or new creatures that you can tame but it might be a good idea for wildcard to slow down and actually try and resolve the current issues of the game and try to make it a lot more stable before adding more and making more issues and excuses im sorry but from reading most of the comments and seeing it and dealing with it personally watching babies die because of lag or getting disconnected or losing a character and being told I can change your imprint but I cant change the owner ship of the dinos its frustrating 

55 minutes ago, invincibleqc said:

Let's try to keep this thread on-topic. If you guys want to make suggestions that are unrelated to the main topic then please post them in the appropriate section. I've moved all the posts discussing imprints and you can continue the discussion over there:

 

No, the servers are not rolling back. What they did is disabling auto-decay (you know, the timer on your creatures and structures) so that players that lost their characters during the rollback have a chance to get their character replaced before losing everything they own.

Horrible service, horrible staff work. I sent an email last thursday. I had bases in 5 maps. I dont login all maps everyday, I am mostly solo with some good allies. The only base i had a member were ragnarok, thats my newest base in game. So right now all my friends and allies told me my dinos decayed @ Scorched, and my vaults and land is pillared. That's my main base where i lost my last 8 months collectin BPS, dinos (more than 500 and a bunch of event ones), tek, materials, construction (yea the base matters) and 2 charcs (105 and 102) that vanished.

I asked STEAM chargeback cause its unnaceptable this situation. I got a NO as answer, but i will continue this war. 

WHY THE HELL THE GAME DID NOT FREEZE TIMERS (FOOD/DECAY) WHEN THE DRAMA JUST STARTED?

MANY PLAYERS i know i dont understand why they just accepted and did a new charc to restart ignoring the drama. They had an ally/member that saved their base. LUCK OF THEM! But since I am solo I'm 100% s-c-r-e-w-e-d. I cannot save my s-h-i-t. I just regret playin Ark Survival. Now that everythin decayed and i have 4 bases disappeareding/disappeared u guys turn OFF timers and FOR SURE gonna ask me soon (when answer my ticket from last week) to me PROOVE what i had. SO in the next century u can "recover" it. I know they will not give me back the event colors, all itens, asc bp, all bases, time lost, etc etc etc... What do i have to do? Accept the fact and delete ark? Cause I know MANY PLAYERS in same situation as me and I hope the ones same situation ASK steam chargeback.

Wildcard just understand about money and being slow like a snail to help people. That's the 2 things u guys do well.

12 minutes ago, invincibleqc said:

I don't think submitting multiple tickets for the same issue is a good idea. Since tickets are treated in the order they are received, everyone that spam tickets are really just increasing the volume of tickets GMs have to read which can certainly be a factor of delays, etc.

You should submit a Support Ticket at https://support.survivetheark.com/ instead as I really don't think they are providing any kind of in-game support that are not submitted there.

Ticket to ark... Email to steam... Steam answered me today after 2 days... Ark did not in 1 week +.

I had Dino's auto decay due to this, yet we've been on everyday and the Dino's next to most of them did not auto decay. Why is this??

This is a week late but Thank You!  You are on the road to recovery.

I lost my base and dinos last week

T_T

Disabling auto-decay while tending to the tickets is a great idea. Nice one devs!

GG WC. 

???

(PS: That ^ sounds sarcastic. No sarcasm intended)

lol our pve server almost not lag now

15 minutes ago, CyberHunter said:

lol our pve server almost not lag now

I BET! They whiped the players from the game. No render, no players, no lag. GOOD WORK, Wildcard.

THE ONLY THING they could do to solve this S-H-I-T is rollback to the exactly day the chaos started. They would recover everything back and avoid a thousand tickets. People cannot be selfish or cry about things done after this epic chaotic moment cause the game is/was broken during all those last days.

They should have turned off and frozen all servers till fix it ORRRR at least stop the timers since the 1st moment. BUT THEY DID NOTHING. They allowed the worst scenareo ever. They allowed tons of dinos, bases and players just vanish and asked em to send tickets during that. OFC Everybody got angry and mad with such a bizzar situation like this.

SHAME ON YOU, WILDCARD.

.

5 minutes ago, Sayipriyan said:

What about the people, wich didnt loose character. The rollback would let loose my character plus my trades. Thank u that u also raptor everyonr elso, who didnt loose their character.

Whar about 4k+ hours lost, 600+ dinos decayed (a bunch of them event), 2 charcs (102 and 105) and 4 bases in 5 maps (cause i had ragnarok saved by a member i had). What do u think i prefer? I AINT THE ONLY ONE that got whiped like this. I dont give a F to your trade or new random charc or dino done in the last week. I lost 8 months in 1 week. WAKE UP, DUDE.

I Lost My Character Last Week at 10:00AM I Was going to Rag From Abb. Sever were going down so went back to home Sever log off. Came on Character was lost 

leave auto decay off its stupid on officials when u can see whos online or offline by just looking at timer you already made parasaurs  so stupid u cant ninja soak anything 

Roads vary in shape and size, I am on day 7 with out a response on my ticket yet. I AM ANGRY AS YOU ARE but let us keep in perspective what we have here.  Of coarse I have not been made whole by the fact that they turned off auto decay.  What stopped my bleeding was I have a tribe mate who joined my new noob and I was able to feed the dinos and reset the timers my self.  (if we build ties in the game we can help each other, there is a reason we play multiplayer)  There are still problems with their plan.  But they finally took the first step.  This is a business to them let us not forget. They may see no profit in properly funding this game now that the final expansion has released and they released a new game.  Be great full for every day Wild Card allows your character to eat, poop, and breath.  There will come a day when we are all on the legacy server that gets wiped.   Its happened before it will happen again.  People who think steams going to give them a refund after playing 2000 hours GOOD LUCK.   Steam would not refund me a game once because I had 4 hours on it,  3 hours and 55 minutes of which was the game updating after the initial install (PUBG).  If you got 2k hours out of a game before you decide its time to move on you did good.  If you put 2k hours in a game The game developer did some thing right.  Now in that much content they did some wrong too I am sure.  Notice this game does not have a monthly sub.  How many games that you are willing to put that much time into has a subscription.  So I say thank you Game Moderators for doing your job I hope you get to the poor soles who were forced to quit ark cold turkey and their minds are now imploding from going through with draw from your addictive game.  Please may the Ark gods bestow upon them something that gives their mind and body a shot of dopamine to help calm the nerves.

I have kept my base loded for 3 days now to try to save my animals. I've lost some but most are here. I feed them through my allies so remember that you can do this. My generators ran out of gas a few days ago so I hope I can save my Cryopoded animals too.

HAHAHAHAHAHAHA

[…]a GM is able to respond to a ticket within a couple of days[…]

HAHAHAHAHAHAHAHAHAHAHAAHAHAHAHAHAHA

Long as this don't affect my single player server, I could care less. From what I've gathered, multiplayer in this game has mostly been a mistake. I can't even play this game with my friend cuz he's leashed to me by 100 feet or w.e.. total waste of time when the island is like, 100+ km squared. Also, what GM? Far as I've gathered, Xbox has no way to enter a petition of any sort (and I'm not going outta my way to do it on a computer for an Xbox game).

this is too late for us....

dinos already gone...

dinos timer is 8 days and they turn it off 7 days after the loss of characters... not taking in consideration that the timer might have been not on 8 days anymore when the incident happened... i dunno what to write, i suggested so often to turn off the timer... i stop now to write ?