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  • Jen

    The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:

    Edited by Jen

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    User Feedback




    3 hours ago, Skyness said:

    Will only these servers be available on the release day (same maps as well) or there will be more added?

    If only these will available, does that mean no new Rag servers or current Rag servers will be wiped as well?

    I suppose those amount of wiped legacy servers will be rehosted in new cluster system and with different maps. 

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    How many times will we have to tell you to not trust anything WC sais. THEY ARE LIARS. Nothing they say or write can be taken seriously.

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    Quote

     

    So when it comes to Hardcore, I noticed that all servers are being wiped with the exception of server 90 and scrotched earth 774.

     

    Are the hardcore servers that are being wiped going to share a new cluster?

     

    I feel that if they are not going to be allocated to a new cluster that these few remaining servers should be wiped as well. It will put a huge advantage towards these few servers who are not being wiped.

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    I can't say i'm shocked by this news. 

    They might as well wipe the servers if they are not going to support them.

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    58 minutes ago, Izzyd said:

    I agree with you, this is soo not fair at all

    The only question i have left is will the legacy servers get the new DLC servers if they do launch more DLCs

    Same for me, its the most important question here and there s no information about that. Crazy.

    I'm bulding an insane castle atm on offi PVE server, with lot of tips/trick. It take me all my free time and I like to do it. A lot. But if I ve no access to next DLC, I will stop immediatly.

    Seriously WC, I feel like being treated like a delinquent, while I support / plays / promotes / bought keys for my family since the beginning of access.

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    2 hours ago, Quetzal said:

    They've said Legacy will get the DDoS etc patches, updates and more content etc. Sounds like they're just deciding to wipe their hands of the 'customer support' aspect of the servers, i.e. stuck dino's, lost characters etc.

    Nope.

    Right there in the first post?!

     

    @Jen can you share a little more on the save game part? The Xbox SE server I play on (which, I may add, seems to be always above 15/17 players and easily 30+ on weekends) is on the list. How would I go about hosting that save game on an Xbox console? Do I have to use Win10/UWP? I can't see how I would be able to select the relevant save game file on the Xbox console to even use it if I could download it. Are the save game files only usable on the rented (e.g. Nitrado) servers??

    Ahh ty my browser wasnt loading parts of the post

     

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    Thanks for ruining my day, why not just wipe all servers togeather?

    I can name atleast 3 servers that have 10+ players at all times.

    Pointless to spend hours in this game, if you're just gonna loose all of it in the end by not PVP rather some stupid update.

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    So SWC promised not to wipe servers Hurray! Oh wait they are...

    Then they say they will only be wiping 10% of servers. I mean 10% isn't that bad right?!

    They they say they will be wiping 33% of old servers to repurpose them. Oef we dodged a bullet there, I feel bad for the other survivors though.

    Now they tell us that our servers will become Legacy Servers yaaay!
    Wait, huh? -reads further-

    Quote

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Soooo let me get this straight...small clans like mine (3-5 members):
    - who have struggled.
    - who have worked hard to get to boss level.
    - who have transmitters and replicators and stuff.
    - who have been preparing for Ragnarok since the 1st ever release date was given.
    - who religiously log in hours.
    - who curse and cry through the laggy servers.
    - who have lost dinos and items thanks to unannounced rollbacks.
    - who have suffered loss due to bugs and glitches.
    - who where never compensated due to SWC's own faults.

    Tribes like these among others now being handed the shaft once again and being told that all the effort and energy we put towards Ragnarok is all for naught? Oh and look at this, all changes will all take place 5 DAYS FROM NOW! Awesome Thank You SWC!! Not only that but if we choose to stay and play on the "LEGACY SERVERS" you won't be helped if there is an issue!!!

     

    Quote

    All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

     

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    21 minutes ago, Wolfrane88 said:

    So SWC promised not to wipe servers Hurray! Oh wait they are...

    Then they say they will only be wiping 10% of servers. I mean 10% isn't that bad right?!

    They they say they will be wiping 33% of old servers to repurpose them. Oef we dodged a bullet there, I feel bad for the other survivors though.

    Now they tell us that our servers will become Legacy Servers yaaay!
    Wait, huh? -reads further-

    Soooo let me get this straight...small clans like mine (3-5 members):
    - who have struggled.
    - who have worked hard to get to boss level.
    - who have transmitters and replicators and stuff.
    - who have been preparing for Ragnarok since the 1st ever release date was given.
    - who religiously log in hours.
    - who curse and cry through the laggy servers.
    - who have lost dinos and items thanks to unannounced rollbacks.
    - who have suffered loss due to bugs and glitches.
    - who where never compensated due to SWC's own faults.

    Tribes like these among others now being handed the shaft once again and being told that all the effort and energy we put towards Ragnarok is all for naught? Oh and look at this, all changes will all take place 5 DAYS FROM NOW! Awesome Thank You SWC!! Not only that but if we choose to stay and play on the "LEGACY SERVERS" you won't be helped if there is an issue!!!

     

     

    This is what we get for buying early access.

    No offense but this is my honest opinion: Worst development team ever.

    Gonna loose thousands of my hours due to this. Highly regret buying the game.

    Edited by TracerBee

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    "At least get to all support tickets before ending support! We've been waiting weeks to get lost characters back.. How many people are working in support? 1 or 2? I will help you for free! I just want my admin rights back!

    " thank you for your patience in waiting weeks for a response from our support staff, please remain patient for 5 more days when we will wipe your ticket and forget all about you, love studio wild card."

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    This game is a work in progress. It may or may not change over time or release as a final product. Purchase only if you are comfortable with the current state of the unfinished game. maybe more people should have read this in the description lol ive got 132days into ark do i care if they wipe all servers no!!!! 

    Why because i read and to be honest ive been waiting for them to wipe all servers stop the duping and hackers of the game that spoil it for everyone else. maybe it should be like this at the end of the day if u buy a beta game what o you expect.

    most games are the same in beta they wipe all servers from beta so everyone has a fair start. Stop the whining and just get on with it. Wipe all the servers!!!!!!!!!!!!!!!!

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    4 minutes ago, ColossuS said:

    RIP Legacy servers, you people need to get a grip. Of course the are not going to offer support to dying servers full of duped gear and tames. 

    It would of been nice if they told us this week's ago instead of letting us waste our time waiting for support tickets they have no intention of helping with! 

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    14 minutes ago, iDragonb1ade said:

    This game is a work in progress. It may or may not change over time or release as a final product. Purchase only if you are comfortable with the current state of the unfinished game. maybe more people should have read this in the description lol ive got 132days into ark do i care if they wipe all servers no!!!! 

    Why because i read and to be honest ive been waiting for them to wipe all servers stop the duping and hackers of the game that spoil it for everyone else. maybe it should be like this at the end of the day if u buy a beta game what o you expect.

    most games are the same in beta they wipe all servers from beta so everyone has a fair start. Stop the whining and just get on with it. Wipe all the servers!!!!!!!!!!!!!!!!

    Not ever other game requires you to spend thousands of hours to obtain stuff only to completely loose them and start over again. And the fact that they will NO LONGER provide support to legacy doesn't help much either nor does it fact into that "Change".

     

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    i'm making assumptions here but i'm 99% of the time right so... are all the whiners from pve where competitiveness had a smaller impact ie hacking and duping does NOT concern others? because you know i love me some pve tears xD 

    Edited by eESTlane

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    Well this is the most disappointing news ever! Basically we are being forced to a new server otherwise we will be stuck on a (limbo) legacy sever. In all fairness wild card customer service sucks and is even more disappointing than Kabam. Tell me why should I not take my issue to the media and be asking for a full refund of a fully priced game and cost for my time spent?

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    The only thing I find surprising is that up until this post the assumption was only pvp servers would go legacy.  This post seems to say "all" servers are going legacy if not deleted.  PVE would be lumped into that group.  I guess I will need to restart a brand new breeding program on a new server. Would have liked to have known that before I got so invested in my equus.  Just got my first 2 keeper mutations this week.  Oh well.

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    12 minutes ago, TracerBee said:

    Not ever other game requires you to spend thousands of hours to obtain stuff only to completely loose them and start over again. And the fact that they will NO LONGER provide support to legacy doesn't help much either nor does it fact into that "Change".

     

    well then go play on new servers where support is available

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    1 minute ago, iDragonb1ade said:

    well then go play on new servers where support is available

    Not easy when you have around 200 private dinos and around 6 bases across 3 servers.

    Some of us have actual poop to loose, including thousands of play hours.

    Edited by TracerBee

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    WOOOOOOW you guys literally lie to us an have no problem doing so how can you just burn us all like that an not even care your meant to be a proffessional company yet you treat us like dirt an literally say one thing when you know that is not whats happening at all your a disgrace of a game studio an you have A LOT to learn even after 2 years your terrible!!!!!

    LIE NUMBER 1>>>>>> 1 month to move after the kill list goes up they say......but truth is we have 5 days......you understand these servers are 2 year old how do you expect people to move 2 years worth of gameplay while they have work an familys in real life to look after too you rush us an gives us the short end of the stick just because your rushing to meet your own in house deadlines which by your own fault your way behind schedule for which is totally unfair you have no consideration for us what so ever we are the reason you have a game the reason your game is so popular yet you just mug us off like we dont mean anything at all......>:(

     

    LIE NUMBER 2 >>>>>> All legacy servers will receive total an full support " just like our new official servers " they say......truth is legacy servers wont recieve any support after they become legacy servers on the 29th.......all current tickets will be wiped what an absolute bail out your a poor excuse of a dev team (NOT AN INSULT GP DONT REMOVE MY COMMENT ITS JUST AN OPINION THERES A DIFFERENCE ) but I am pretty sure others will agree you just basically took a massive one on all of our heads thanks a bunch wildcard nice way to thank us for playing your game for the last 2 years.>:(>:(

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    you might aswell of just wiped all servers.You are forcing people to switch.im amazed at how gaming companies get away with this stuff all the time. 

     

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