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  • The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK digitally on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:


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    When loading up on PC the Session List is blank and the notice on top has been changed to "ARK's Official Servers are down until approximately 10am Eastern for upgrade to v267.  Looks like a major upgrade which will likely require a client update/restart.

     

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    Update is out on xbox ? We can start downloading now? 

    Im at work but I can get someone at home to download it lol

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    Just now, Rios9 said:

    Update is out on xbox ? We can start downloading now? 

    Im at work but I can get someone at home to download it lol

    yeah i saw someone downloading it in a discord, big update though, will take a while

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    How much later? I get they could be as dishonest and unorganized as they wanted during early release- we signed up for it. It's carrying over to official release now and they should probably find a way to be on time with something or it'll be only legacy players on these new servers. New customers are not going to have the patience and understanding we have become used to affording WC. They will just return the game. 

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    I updated but no sessions yet ?  Has anyone been able to sign on

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    WC, tell please why the server "Hardcore-EU-ScorchedEarth729" disappeared. it is not in the wipe list. But the server is offline for more than 11 hours. Did you delete it?

    everything works as it should. ty!

    Edited by klizma
    added

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    45 minutes ago, Westley said:

    All servers were full, and they are gone again

     

    When you say ALL, are these pvp or pve or like ALL official servers are full?

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    On 8/26/2017 at 7:30 PM, Contingency said:

    Not gonna bother getting you a tissue to wipe up the brown substance from your nose, nor glasses to read what the main issue is all about, but I will help you by breaking it down for you in the simplest form possible.Bugs have always existed. A few months ago the "official" response was handed down by WC and many of its employees that nothing was going to change and that only a few servers were going to be repurposed, so please keep playing. Fast forward months later when players have held up their end of the bargain, WC backs out. Lack of integrity. Nothing more nothing less. They got the input they needed to make this game what it is today from the loyal players and they left us out to dry.

    Are you afraid of losing all of your imaginary stuff and dinos? Or are you mad that you now have to actually play the game again to be competitive vs. going to a new server and taking over and wrecking kids who just got the game. I can see it now you're one of those players who is in a well-established tribe with hoards of items weapons and you're pissed you have to put in the effort now to enjoy the game. Remember its just a video game stop crying about it and shut up and enjoy playing the game. I get it, we all had a bunch of time into playing a game and wildcard one thing earlier on and then changed their minds. They probably changed their minds because they realized that the original plan wasn't going to work. How many of those servers on the chopping block were dead servers, DDOS servers or duping servers. I know of at least three on the PS4 list. I doubt Wildcard was just like you know what screw the players who helped us improve our game. Now that being said I wish Wildcard would give all players who played on legacy servers something cool and unique like an item skin or a special engram to learn something cool and unique. 

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    Not happy...still not a single official server to join on xbox one...not 1. Not even a legacy server. Am i the only one with this issue? Its not pre release anymore WC get your s... together this is how your official release date goes?

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    33 minutes ago, daniell said:

    Not happy...still not a single official server to join on xbox one...not 1. Not even a legacy server. Am i the only one with this issue? Its not pre release anymore WC get your s... together this is how your official release date goes?

    No I too am having this issue. Whats going on @Jen

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    @excessevil you are correct on all counts. Wildcard can do whatever they please.  However, the players or as you would say "complainers" don't have to like it.  And they have a right to voice their opinion just as you do.  

    Wildcard did make  "promises" that they are absolutely allowed to take back (and clearly they did).  That's why people are upset.  It's not a beta issue - it's an integrity issue. Wildcard can and should do "what they want."  But, they shouldn't mislead their customers.  Had Wildcard said - FAIR WARNING we're wiping all the servers in 6 months when we launch the game -- people would have been annoyed, BUT wouldn't be questioning the integrity of the devs.

    Attempting to call people out for expressing their opinion isn't helpful.  Feel free to express yours but maybe try to stop getting so salty with everyone.  They're not wrong about what's happened to them.

     

     

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    i got this on ps4, xbox, and pc convinced at least 8 people to buy it early and support you all to find out were unsupported i hope this game falls off the map back to H1Z1 for this guy   

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    Jen... you stated that Prim+ Server 3 & 32 had been removed from the list yet every server is back online except those exact two... you've got me worried Jen!

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    So I just tried to launch to my legacy server that you guys said would stay open and it's no where to be found why did you just say that to shut people up or did you guys mess forget to put it up

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    17 hours ago, jbarth73 said:

    Are you afraid of losing all of your imaginary stuff and dinos? Or are you mad that you now have to actually play the game again to be competitive vs. going to a new server and taking over and wrecking kids who just got the game. I can see it now you're one of those players who is in a well-established tribe with hoards of items weapons and you're pissed you have to put in the effort now to enjoy the game. Remember its just a video game stop crying about it and shut up and enjoy playing the game. I get it, we all had a bunch of time into playing a game and wildcard one thing earlier on and then changed their minds. They probably changed their minds because they realized that the original plan wasn't going to work. How many of those servers on the chopping block were dead servers, DDOS servers or duping servers. I know of at least three on the PS4 list. I doubt Wildcard was just like you know what screw the players who helped us improve our game. Now that being said I wish Wildcard would give all players who played on legacy servers something cool and unique like an item skin or a special engram to learn something cool and unique. 

    Take your Adderall, then read my comment again. Pause, let it sink it, like really sink in, let the words make sense to you before replying with such a useless and off the mark reply. Seriously..... The whole thing is about integrity. Do you often have trouble understanding what you read or is it just on forums where you are itching to put your two cents in? Don't worry though, you aren't the only one with vocal diarrhea that must rush to type something in response to negative comments.

    Edited by Contingency

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    52 minutes ago, WoodyLearner299 said:

    So I just tried to launch to my legacy server that you guys said would stay open and it's no where to be found why did you just say that to shut people up or did you guys mess forget to put it up

    I had a really difficult time finding my 2 public servers and the one private server I play on.  My survivors doesn't exist anymore, nor does the history of my game play. The servers don't come up on the official, non-official, favorites, list, even when "legacy" is selected.  I had to go back to the forums and find posts where I had luckily put the full name of the server in my messages.  I copied and pasted the names in search with no filters and the servers came up.  If I hadn't done that, I would have never found them.  

    It seems that adding them to the favorites list doesn't work either.  The favorites don't save.  I'm on PC, btw not console.

    None of this is fun, devs. It feels so shortsighted to focus ONLY (or maybe mostly?) on new players, new servers, and new money.  If Wildcard isn't able to provide the resources to do the work that needs to be done, just say so.  It would be appreciated.  

     

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    On 8/29/2017 at 0:07 AM, Wickedkitty420 said:

    My tribe and I have put alot of time and effort into raising and 100% inprinting our dinos. We want to move to Ragnarok. We don't mind grinding out new structures,  we grind everyday as a team and are good at it. Our concerns are that the dinos who we have selectively breed , inprinted and cared for, will not be able to move with us. 

    I'm pretty sure you can take your legacy Dinos to legacy ragnarok servers. But if you think for a second they should let imprinted bred Dinos from the last two years onto servers that are a day old then you deserve to be on a legacy server. Besides it sounds like you and your buddies took a game in the testing phase way too seriously and completely misunderstood what the GAME PREVIEW program really is.

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    1 hour ago, Contingency said:

    Take your Adderall, then read my comment again. Pause, let it sink it, like really sink in, let the words make sense to you before replying with such a useless and off the mark reply. Seriously..... The whole thing is about integrity. Do you often have trouble understanding what you read or is it just on forums where you are itching to put your two cents in? Don't worry though, you aren't the only one with vocal diarrhea that must rush to type something in response to negative comments.

    Just another flaming post of the countless ones I've read on your profile, you are so disrespectful to everyone with a counter viewpoint or opinion contingency who do you think actually respects or cares about your opinion that much that you can just barf it up at anything you don't like? On the other hand the legacy server population is/was so toxic I've actually enjoyed the thought of their fate much more then a "wiping" the more I think about it the more it makes sense. You think they didn't see or understand what was happening?

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    18 hours ago, jbarth73 said:

    Are you afraid of losing all of your imaginary stuff and dinos? Or are you mad that you now have to actually play the game again to be competitive vs. going to a new server and taking over and wrecking kids who just got the game. I can see it now you're one of those players who is in a well-established tribe with hoards of items weapons and you're pissed you have to put in the effort now to enjoy the game. Remember its just a video game stop crying about it and shut up and enjoy playing the game. I get it, we all had a bunch of time into playing a game and wildcard one thing earlier on and then changed their minds. They probably changed their minds because they realized that the original plan wasn't going to work. How many of those servers on the chopping block were dead servers, DDOS servers or duping servers. I know of at least three on the PS4 list. I doubt Wildcard was just like you know what screw the players who helped us improve our game. Now that being said I wish Wildcard would give all players who played on legacy servers something cool and unique like an item skin or a special engram to learn something cool and unique. 

    So you are ok with losing all "imaginary stuff and dinos" that took around 2 years of people's time to build and get, but you are asking for "imaginary" "something cool and unique like an item skin or special engram".  By imaginary I mean "digital in-game content", which seems to be what you are referring to... 

    The truth is that US legacy players are being treated like crap, I dont think there are not a lot of popular game previews like ark, that consume SOOOO much time and planing, this isn't a rank, a CoD prestige, these are things that took a lot of planning and time and that is why it pisses people off, if Wildcard is going to create an open world of building/creating and taming you cant expect people not to be pissed off when they realise they can lose it all and "meh, just go start all over again"...

    About half of my ark-player friends are leaving as soon as Destiny 2 launches, which will be on Wednesday as they say, not half-way launched, or days later!

    Thanks a lot WC, EA takes my money but at least I get to play.  

     

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    2 hours ago, Ubpnibcn said:

    Just another flaming post of the countless ones I've read on your profile, you are so disrespectful to everyone with a counter viewpoint or opinion contingency who do you think actually respects or cares about your opinion that much that you can just barf it up at anything you don't like? On the other hand the legacy server population is/was so toxic I've actually enjoyed the thought of their fate much more then a "wiping" the more I think about it the more it makes sense. You think they didn't see or understand what was happening?

    Maybe it wasn't very clear, here, let me clarify:

     

    4 hours ago, Contingency said:

    Take your Adderall, then read my comment again. Pause, let it sink it, like really sink in, let the words make sense to you before replying with such a useless and off the mark reply. Seriously..... The whole thing is about integrity. Do you often have trouble understanding what you read or is it just on forums where you are itching to put your two cents in? Don't worry though, you aren't the only one with vocal diarrhea that must rush to type something in response to negative comments.

    Flaming is an adjective better suited to the few posts that left so far..... Many people understand what is going on, but few voice their opinion. Also, love how inaccurate and irrelevant your opinion is of me. Should you need further clarifications or need to get something off your chest about me, feel free to message me, since this thread is not about that.

    Edited by Contingency

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