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  • Jen

    The Great Migration & Xbox UWP

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    As we have previously mentioned in July, today marks the beginning of the process of removing our lower population ARK servers on PC, Xbox, and PS4. Here is a quick breakdown on how this process will work.

    Taking Down Low Pop Servers
    These lower population servers make up about 33% of the existing online servers, with calculations based on sustained player-count as well as popularity of game mode. These servers will be taken offline and be re-purposed for new, fresh servers that will be put up on launch day. Any existing server that is not considered a low pop server and is not taken down will become a Legacy server. 

    Legacy servers will remain on a separate cluster from the new cluster, which means you will not be able to transfer anything between Legacy servers and the new servers.

    Servers Up for Deletion
    Below is a complete list of the servers that will be deleted come August 29th. You have from now until 12:00am EST on the 29th to move your belongings onto a server not present on this list. Please click one of the links below. They are separated by platform (PC, Xbox, and PS4).

    How To Move Servers
    If you are unfamiliar with the process, you are able to upload your items, creatures, and player through the Obelisk terminal, supply drops, as well as the Tek Transmitter. Survivors are advised to use Cross-ARK immediately to relocate their belongings onto a server that is not included in our take-down list above.

    Server-wide Blackout
    Our Official Server Network will be taken down at 12:00AM ET on August 29th and will remain down for approximately 8 hours, with our official servers coming back online at 8am ET. During this time we will be going through the process of removing all servers outlined in this post and re-purposing them into a new cluster, completely separate from all Legacy servers. The Legacy servers and all the new servers will come back online after that time.

    Important Customer Support Legacy Information
    When the current servers become Legacy servers on the 29th, we will no longer offer Customer Support to these Legacy servers. All outstanding tickets to our Customer Support team will be wiped clean on launch day, and no future tickets submitted by those playing on Legacy servers will be accepted. Going forward our Customer Support team will be focused on assisting those present on the new cluster, which will not be plagued by many of the issues that occurred during the Early Access process. Unfortunately it is beyond the scope of our operation to continue to offer support on Legacy servers at this time.

    Do note that this is for Customer Support only, which is the process of submitting a ticket through our support system. Legacy clusters for PS4 and for Xbox will still be receiving Ragnarok servers. Legacy servers will also receive all of the same fixes and content that the new cluster will.

    Allocation of New Servers
    We know you are all very curious about this, but we don’t have this information ready to share quite yet. What I can tell you is that we plan to continue to support all current existing game modes in some capacity, so you won’t lose access to your favourite way to play the game. In the beginning we will be mainly focusing our efforts on strictly PVP and PVE servers on all maps, but will allocate servers to the other game modes based on their popularity.

    Server Saves of Deleted Servers
    We will make the save files available as soon as we can, which will likely be sometime before Saturday. We will host these files which anyone can download and then you are welcome to re-host the save file for your own use. We'll include a link to where you can download server saves in this post when they are available. 

    To those affected by the move, we apologize greatly. This moving process will not be easy, but it is a necessary step towards our official launch. We have learned a lot throughout our Early Access adventures. Throughout our ups and downs, you’ve stood by our side and continued to support us during our growing pains and mess ups which is why we wanted our players to have the ability to keep as much progress as they can while still moving forward with a plan that will improve the game overall. We are committed to monitoring the health of this new cluster with our new ddos mitigation and changes to the transfer system (both of which will also be present on the Legacy servers), which will no doubt improve the official online playing environment.

    We look forward to fostering a fair and fun community with the beginning of our brand new ARK cluster on launch day. We very much appreciate your support of ARK through its Early Access process. 

    Xbox UWP, Rentable Servers, Crossbuy, & Crossplay!

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    While I have you here, I have some Xbox news to share as well!

    Originally our plan was to go out with Play Anywhere on our launch day but unfortunately that has now been pushed back until mid-September. However I do have some exciting news to share: with the use of Xbox and Windows 10 PC Crossplay (UWP) you can host your own server without needing an extra copy of the game or a second console to do it! (Though it is important to note that you will still be able to host a Player Dedicated server this way.) If you own ARK on Xbox, you get the Windows 10 PC version as well as the Xbox One X version for free and you can play with all your Xbox friends from your PC or either console. 

    In addition, we'll be introducing rentable servers for our Xbox Survivors at that time! We'll be sure to let you all know when these additions are ready to go out to Xbox users.

    Our release date is rapidly approaching and we're very excited for what is about to come. We hope you are too!

    All the best,

    Studio Wildcard

    :Jerblove:

    Edited by Jen

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    User Feedback




    Important Customer Support Legacy Information

    No support for legacy servers?

     

    Thank you too for testing the Game Present ;D I understand that we are now seperated but why not supported ????

    Alot Player need to move because they want to stay in legacy, like my all Player in my Mainserver, but playing a Onlinegame without support sucks......

     

    So trollz can do whatever they will, Chaos for everybody just to let them quit legacy.

     

     

    Good Job and thy you too.......

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    So basically you state that we will continue to receive support for legacy servers, then you say you aren't. That is kind of a big FU to the Early Access players don't you think?

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    15 minutes ago, Karnivore said:

    What the hell happened to servers would only need a few people per weeks and you would " keep the servers open for that one person "?

    My SE server is on here and it never has zero pop and now we all have to move?

    Will you allow us to xfer our non xferable items like element and wyvern talons ? 

     

    Quote from the state of the ark

     

     We will also be taking steps to remove some of our ‘ghost town’ servers, where the player population has remained near-zero for an extended duration of time. We’ll take a look at the statistics and will be repurposing 10% of the lowest count servers across all platforms

     

    Supported SE form the minute it came out, sever is never near-zero for an extended duration of time.  

    and now on release, with the phoenix i have been waiting months and months for, i have no base and i stand to loose all of my non xferable stuff... just awesome

    Well, we should be used to them lying to us. Flyer nerf rework (that never came) and now this is just the latest lie. 33% != 10% of the lowest population servers. did someone at wildcard fail math?

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    So no support to legacy servers. Despite those are the people that backed you when your game was nothing and supposrted you even though you messed up so many times. 

     

    One of the servers im on is on that list. I can deal with that and move to another. Nice to know that if I get a problem then I can do one as far as studiowildcard is concerned. 

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    No support to legacy servers... "Thanks for putting up with all our BS, now go F yourselves" Awesome! 

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    Wow, I can't believe they will no longer be offering customer support to Legacy servers. We helped BUILD this player base and your game and you are going to shaft us like that? That is pretty messed up to be honest. Shame on you Ark. 

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    12 minutes ago, Hawkin said:

    This is some of the Dirtiest Stuff wildcard has done (which is saying alot) They wait until 5 days before they delete the servers to present this list. Then they announce that 33% of all servers will be deleted instead of the previously announced 10%.

    Wildcard is one of the worse gaming companies I have come across.

    they are liars, and we support them

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    This post is their way of getting around having to deal with the community backlash at server wipes. 

    If you stay on legacy you lose support. Since most players will goto the new servers the legacy servers will then have low population and in 3 months those will get wiped too.
    Not even any point in playing anymore until release.

     

    Lame.

     

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    18 minutes ago, Nokosa said:

    So we supported you for years but now you won't support us? The people who helped you better the game? 

    Tell me why I should continue playing.

    Because you already bought the game and by playing it you are costing them money?

    Might as well have some fun playing as none.

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    Wow, when you see stuff like this happening, it is usually from a game that has been released for a few years, and they are trying to save money where ever they can. You never expect to see this with a game that is officially coming out for release.  Wonder what that tells us about the current state of things............/end sarcasm

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    Man ... lot of crying here. Been there since day one. Have to start over.... that's Ark. 

     

    Saying you hope they get sued ....? Pssssh

    Alot of the crying is also over not getting to retain thi mgs that were acquired through underdeveloped, exploited,  bad means. I know not all, but a lot.

     

    I honestly wish every single server on everything would be wiped retail day. Yes in would lose all the awesomeness I've built up for a very long time. Oh well, .... DO IT AGAIN!

    Just .... stop .... whining !

     

    Be grateful we have this awesome game at all!

     

    Also the claim that they do not support players is not only ridiculous, but just silly. 

     

     That team bust their ass in this!

    Stop crying

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    Whoops, looks like WC hit the + key while flying over every early access player. Too bad my mouth was open. :<

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    Can we get a list of what servers are not being wiped?

    Are all legacy servers being wiped in the end?

    What about the promise of supporting legacy servers?

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    Will only these servers be available on the release day (same maps as well) or there will be more added?

    If only these will available, does that mean no new Rag servers or current Rag servers will be wiped as well?

    Edited by Skyness

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    Important Question. Will there be legacy Ragnorok servers? Can I transfer my stuff to a Ragnorok server on the 29th? If so will there be support for those? 

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    Thank you wildcard for making it extremely hard to like or even want to continue supporting you. I played through the bugs and BS. I played through delayed announcements and fixes. And I played through the temporary fixes as well. Now, after being one of the many, many players who joined to support early access, we're being told only 6 days before launch that here are the servers we're keeping for you loyal followers. Oh but wait, you're raptoring on you're own now.

    Thanks.

    Thanks for shoving our loyalty into a tiny ball and telling us to so politely either choke on it or move to the new clusters to deserve future help/support.

    Thanks.

    Sad to say I'll probably still play. It won't be due to any interest in wildcard though. It's because of the players and community. They're the ones that make it worth while.

    Sad. Why don't you see that?

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